Title: Shangri-La Suzhou Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Shangri-La Suzhou Luxury hotel connected to a shopping centre in Suzhou with 3 restaurants ![1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1460000/1458500/1458455/2081a55c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/f6bd31a7-b501-43b8-8c85-b0cfa0ada532-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Courtyard](https://images.trvl-media.com/lodging/2000000/1460000/1458500/1458455/da01bd81.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/2000000/1460000/1458500/1458455/90b24b6d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/2000000/1460000/1458500/1458455/7c61f284.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Shangri-La Suzhou offers a peaceful retreat near shopping and Lingering Garden. Families love the kid-friendly amenities like a playground and arcade, while adults can relax at the spa or indoor pool. Enjoy free in-room WiFi and access to three international restaurants. 9.0 Wonderful ## Popular amenities - Hot tub - Bar - Pool - Spa - Breakfast available - Room service £65 includes taxes & fees 9 Nov - 10 Nov ## Room options ### Check availability for these dates Tonight [Oct 29 - Oct 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1458455&PinnedHotelID=1458455&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1458455&PinnedHotelID=1458455&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 30 - Oct 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=1458455&PinnedHotelID=1458455&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=1458455&PinnedHotelID=1458455&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1458455&PinnedHotelID=1458455&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=1458455&PinnedHotelID=1458455&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1458455&PinnedHotelID=1458455&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1458455&PinnedHotelID=1458455&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1460000/1458500/1458455/2081a55c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Blackout curtains Separate bedroom Separate bath and shower Private bathroom - 452 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1460000/1458500/1458455/2081a55c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Blackout curtains Separate bedroom Separate bath and shower Private bathroom - 452 sq ft - City view - Sleeps 3 - 2 Single Beds ![1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1460000/1458500/1458455/88b3e79c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Deluxe King ### Highlights Soundproofed Air conditioning Executive Lounge Free cots/infant beds TV Blackout curtains Separate bedroom Separate bath and shower - 452 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1460000/1458500/1458455/88b3e79c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Deluxe Twin ### Highlights Soundproofed Air conditioning Executive Lounge Free cots/infant beds TV Blackout curtains Separate bedroom Separate bath and shower - 452 sq ft - City view - Sleeps 3 - 2 Single Beds ![1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1460000/1458500/1458455/b8888635.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room, 1 King Bed, City View (Skyline) 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Blackout curtains Separate bedroom Separate bath and shower Private bathroom - 667 sq ft - City view - Sleeps 3 - 1 King Bed ![Executive Suite King | 1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1460000/1458500/1458455/3501c9ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite King ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Executive Lounge Free cots/infant beds TV Separate bedroom - 882 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1460000/1458500/1458455/b8888635.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon, Premier Room, 1 King Bed ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Blackout curtains Separate bedroom Separate bath and shower Private bathroom - 700 sq ft - City view - Sleeps 3 - 1 King Bed ### Premier Room, 1 King Bed, Hill View (Skyline) ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Blackout curtains Separate bedroom Separate bath and shower Private bathroom - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSuzhou-Hotels-Shangri-La-Suzhou.h1458455.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSuzhou-Hotels-Shangri-La-Suzhou.h1458455.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C31.29215%2C120.55852&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mDU63bBSvghE6dOGoFi4YS7_Ft8=) 168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu, 215011 #### What's nearby - Lingering Garden - 4 min drive - 2.3 miles - Shantang Street - 7 min drive - 4.3 miles - Pingjiang Road - 9 min drive - 6.0 miles - Humble Administrator's Garden - 10 min drive - 6.1 miles - Suzhou Museum - 10 min drive - 6.1 miles #### Getting around - Shishanlu Station - 10 min walk - Suzhou New District Railway Tram Stop - 22 min drive - Wuxi (WUX-Shuofang) - 41 min drive #### Restaurants - ‪やきとり大吉 - ‬4 min walk - ‪留香花园 - ‬3 min walk - ‪神宮 - ‬2 min walk - ‪明日葉 - ‬1 min walk - ‪和味家 - ‬1 min walk ## About this property ### Shangri-La Suzhou Luxury family-friendly hotel near Lingering Garden Located close to Shantang Street, Shangri-La Suzhou provides shopping on-site, a coffee shop/cafe and a garden. Take some time to relax at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Free in-room WiFi is available to all guests, along with a playground and an arcade/games room. Other perks include: - An indoor pool and a children's pool - Free self-parking and valet parking - Limo/town car service, buffet breakfast (surcharge) and an outdoor tennis court - An electric car charging station, express check-out and express check-in Room features All 390 rooms have comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls. Other conveniences in all rooms include: - Childcare services and free infant beds - Bathrooms with separate baths/showers and bidets - TVs with premium channels - Electric kettles, daily housekeeping and desks ## Similar properties ![Gazebo](https://images.trvl-media.com/lodging/4000000/3070000/3062200/3062114/a07ebe92_edited_6e94.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suzhou Marriott Hotel Gusu District - Pool - Hot tub - Spa - Parking included 9.2 Wonderful 205 reviews £63 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=3062114&PinnedHotelID=3062114&HadPinnedHotel=true®ionId=-1&adults=2) ![4 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/1000000/50000/44400/44308/b78e4c99.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pan Pacific Suzhou Suzhou Old Town - Pool - Spa - Free WiFi - Restaurant 9.0 Wonderful 437 reviews £67 includes taxes & fees 5 Nov - 6 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=44308&PinnedHotelID=44308&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool](https://images.trvl-media.com/lodging/37000000/36280000/36275300/36275205/f2b9cc58.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shangri-La Yuanqu, Suzhou Suzhou Industrial Park - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 33 reviews £74 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=36275205&PinnedHotelID=36275205&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/16000000/15130000/15129500/15129467/989d7e1d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Nikko Suzhou Huqiu District - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 113 reviews £81 includes taxes & fees 5 Nov - 6 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=15129467&PinnedHotelID=15129467&HadPinnedHotel=true®ionId=-1&adults=2) ![2 indoor pools](https://images.trvl-media.com/lodging/13000000/12030000/12020700/12020697/6b830ec1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Suzhou Suzhou Industrial Park - Pool - Spa - Kids pool - Parking included 9.4 Exceptional 79 reviews £68 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=12020697&PinnedHotelID=12020697&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/90000000/89930000/89925000/89924968/160a3d20.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AC Hotel by Marriott Suzhou China Suzhou Old Town - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.4 Exceptional 61 reviews £53 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=89924968&PinnedHotelID=89924968&HadPinnedHotel=true®ionId=-1&adults=2) ![49-inch LED TV with cable channels, TV, pay films](https://images.trvl-media.com/lodging/20000000/19130000/19127100/19127017/2ca3e974.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### W Suzhou Suzhou Industrial Park - Pool - Spa - Free WiFi - Restaurant 9.2 Wonderful 102 reviews £116 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=19127017&PinnedHotelID=19127017&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/67000000/66380000/66370400/66370394/502bb129.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Indigo Suzhou Grand Canal by IHG Huqiu District - Pool - Free WiFi - Restaurant - Air conditioning 9.8 Exceptional 16 reviews £73 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=66370394&PinnedHotelID=66370394&HadPinnedHotel=true®ionId=-1&adults=2) ![1 King Premium Panoramic View | Minibar, in-room safe, blackout curtains, free cots/infant beds](https://images.trvl-media.com/lodging/4000000/3850000/3849200/3849196/aff0d3fb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Suzhou by IHG Suzhou Industrial Park - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 166 reviews £89 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=3849196&PinnedHotelID=3849196&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; Chinese cuisine ](https://images.trvl-media.com/lodging/32000000/31840000/31833700/31833652/26c4e668.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Suzhou Mudu Wuzhong - Parking included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 43 reviews £53 includes taxes & fees 7 Nov - 8 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=31833652&PinnedHotelID=31833652&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Electric car charging station on site - 24-hour return airport shuttle on request for a surcharge - Limo/town car service - Free self parking on site - Free valet parking on site ### Food and drink - Buffet breakfast available for a fee: CNY 128 per person - 3 restaurants - A bar/lounge - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Cafe Soo - Nishimura - Shang Palace ### Things to do - 24-hour gym - Arcade/game room - Billiards/pool table - Children's pool - Full-service spa - Hot tub - Indoor pool - Outdoor tennis court - Playground - Sauna - Shopping - Steam room ### Family friendly - Arcade/game room - Children's pool - In-room babysitting - In-room cot - Indoor pool - Laundry facilities - Playground - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 11 meeting rooms - Business centre ### Outdoors - Garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible path of travel ### More - 51 floors - Banquet hall - Built in 2007 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Rollaway/extra bed (surcharge) ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - TV with premium satellite channels ### Food and drink - Electric kettle - Limited room service ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board - Laptop-compatible safe - Phone - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Contactless check-in and check-out are available Express check-in available Minimum check-in age - 21 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for CNY 349.8 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately CNY 128 per person - Airport shuttle fee: CNY 900 per person (one-way) - Rollaway bed fee: CNY 349.8 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property The listed child breakfast fee applies to guests age 11 and younger. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### National rating For the benefit of our customers, we have provided a rating based on our ratings system. ### Property is also known as Hotel Shangri-La Suzhou Shangri-La Hotel Suzhou Shangri-La Suzhou Shangri-La Suzhou Hotel Suzhou Shangri-La Suzhou Shangri-La Hotel Shangri La Hotel Suzhou Shangri La Suzhou Shangri La Suzhou Shangri-La Suzhou Hotel Shangri La Hotel Suzhou Shangri-La Suzhou Suzhou Shangri-La Suzhou Hotel Suzhou ## Frequently asked questions ### Does Shangri-La Suzhou have a pool? > Yes, this property has an indoor pool and a children's pool. ### How much does it cost to stay at Shangri-La Suzhou? > As of 29 Oct 2025, prices found for a 1-night stay for 2 adults at Shangri-La Suzhou on 9 Nov 2025 start from £65.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Suzhou-Hotels-Shangri-La-Suzhou.h1458455.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Shangri-La Suzhou pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Shangri-La Suzhou? > Self-parking and valet parking are free at this property. ### What time is check-in at Shangri-La Suzhou? > Check-in start time: 2 PM; check-in end time: midnight. ### What time is check-out at Shangri-La Suzhou? > Checkout is at noon. ### Does Shangri-La Suzhou provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of CNY 900 per person applies. ### Where is Shangri-La Suzhou located? > This family-friendly Suzhou hotel is located in the business district, 2.1 mi (3.4 km) from Lingering Garden, and within 6 mi (10 km) of Shantang Street and Suzhou University. Suzhou Museum and Humble Administrator's Garden are also within 9 mi (15 km). Shishanlu Station is 10 minutes by foot and Shajinqiao Station is 13 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Shangri-La Suzhou Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.2 Location ### 9.2 Staff & service ### 8.4 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 111 8 - Good 55 6 - Okay 11 4 - Poor 3 2 - Terrible 2 ### 10/10 Excellent #### Aijun 31 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very well maintained, friendly staff and good location for restaurants and malls and museum. ##### Aijun Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Frode 6 Sept 2024 Liked: Cleanliness, property conditions & facilities, room comfort Great location, close to Paradise Walk. Good breakfast. ##### Frode Stayed 4 nights in Sep 2024 ### 6/10 Okay #### Niels Ingemann 19 Jul 2024 Liked: Cleanliness, room comfort #### Average good hotel Reasonable hotel compared to price and place ##### Niels Ingemann Stayed 2 nights in Jul 2024 ### 8/10 Good #### xiaoyong 2 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good location and good hotel Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast. ##### xiaoyong Stayed 2 nights in Apr 2024 ### 2/10 Terrible #### Jun 26 Feb 2025 Terrible Service ##### Jun Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Francis 17 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A very memorable experience Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean. ##### Francis Stayed 4 nights in Nov 2023 ### 6/10 Okay #### Oberschneider 24 Oct 2024 Hotel is getting a bit old, aircon needs to be set to 16 deg to cool a little. Good location though. ##### Oberschneider Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Melanie 16 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping. ##### Melanie Stayed 4 nights in Oct 2024 ### 4/10 Poor #### Sinisa 25 Jun 2024 Liked: Cleanliness Disliked: Staff & service, amenities Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou! ##### Sinisa Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Shinjiro 7 Jul 2025 親戚のために予約しましたが、朝食も美味しくスタッフも親切で、素晴らしかったです。 ##### Shinjiro Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Yuta 18 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 全て良し ##### Yuta Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Karol 17 Apr 2025 ##### Karol Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Yizhong 12 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Yizhong Stayed 6 nights in Apr 2025 ### 6/10 Okay #### TAKAYUKI 22 Mar 2025 #### 朝食はおいしい 写真に洗浄機付きトイレが映っていたので、近隣より少し高かったけど予約しました。実際の部屋には設置されていませんでした。シャングリラホテルなら標準と思っていましたが、この点だけは残念でした。 ##### TAKAYUKI Stayed 1 night in Mar 2025 ### 10/10 Excellent #### MEMBER 4 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### MEMBER Stayed 1 night in Mar 2025 ### 8/10 Good #### Gérard 18 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Gérard Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### ?? 16 Jan 2025 ##### ?? Stayed 2 nights in Dec 2024 ### 8/10 Good #### Sami 15 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Sami Stayed 3 nights in Jan 2025 ### 8/10 Good #### WING HONG 4 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### WING HONG Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Yun 2 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Yun Stayed 1 night in Nov 2024 ### 8/10 Good #### LO YING 30 Nov 2024 ##### LO YING Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Hiroshi 20 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Hiroshi Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Petr 16 Nov 2024 ##### Petr Stayed 3 nights in Nov 2024 ### 8/10 Good #### KYUNGAM 22 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### KYUNGAM Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Kun 27 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Kun Stayed 1 night in Sep 2024 ## Expedia's Latest Trends ### Hotels > [Duja Didim](https://www.expedia.co.uk/Didim-Hotels-Duja-Didim.h78753965.Hotel-Information) > > [Golf Hotels in Ölüdeniz](https://www.expedia.co.uk/Oludeniz-Hotels-Golf-Hotels.0-0-d6054859-tGolfHotels.Travel-Guide-Filter-Hotels) > > [5 Star Hotels in Machico](https://www.expedia.co.uk/5Star-Machico-Hotels.s50-0-d182232.Travel-Guide-Filter-Hotels) > > [The Ancient Unicorn](https://www.expedia.co.uk/Barnard-Castle-Hotels-Ancient-Unicorn-Inn.h19657058.Hotel-Information) > > [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > > [The George Hotel](https://www.expedia.co.uk/Mykonos-Hotels-The-George-Hotel.h11098634.Hotel-Information) > > [Newby Bridge Hotel](https://www.expedia.co.uk/Ulverston-Hotels-Newby-Bridge-Hotel.h1594828.Hotel-Information) > > [Cheap Hotels in Kings Cross St. Pancras](https://www.expedia.co.uk/Kings-Cross-St-Pancras-London-Hotels-Budget-Hotels.0-n6047476-0-tBudgetHotels.Travel-Guide-Filter-Hotels) > > [El Plantio Golf Resort](https://www.expedia.co.uk/Alicante-Hotels-El-Plantio-Golf-Resort.h2814322.Hotel-Information) > > [Apartments St. Peter Port](https://www.expedia.co.uk/St-Peter-Port-Apartments.d4305-aaApartments.Travel-Guide-Accommodation) > > [Grupotel Santa Eulària & Spa - Adults Only](https://www.expedia.co.uk/Santa-Eulalia-Del-Rio-Hotels-Grupotel-Santa-Eularia-Spa-Adults-Only.h1374799.Hotel-Information) > > [Villas Carcassonne](https://www.expedia.co.uk/Carcassonne-Villas.d6050702-aaVillas.Travel-Guide-Accommodation) > > [Lancaster Gate Hotel](https://www.expedia.co.uk/London-Hotels-Lancaster-Gate-Hotel.h571680.Hotel-Information) > > [Trethorne Hotel & Golf Club](https://www.expedia.co.uk/Launceston-Hotels-Trethorne-Hotel-Golf-Club.h3859588.Hotel-Information) ### Flights > [Flights from Birmingham (BHX) to Istanbul (IST)](https://www.expedia.co.uk/lp/flights/bhx/ist/birmingham-to-istanbul) > > [Aer Lingus Dublin (DUB) to Orlando (MCO) flights](https://www.expedia.co.uk/lp/flight-routes/aer-lingus-from-dublin-to-orlando-intl/ei/dub/mco) > > [Flights from Seattle (SEA) to Portland (PDX)](https://www.expedia.co.uk/lp/flights/sea/pdx/seattle-to-portland) > > [Flights from Sunyani (NYI) to Accra (ACC)](https://www.expedia.co.uk/lp/flights/nyi/acc/sunyani-to-accra) ### Cars > [Car hire in Coleraine](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Coleraine.d5627.Car-Hire-Guide) > > [Car hire in Stromness](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Stromness.d6055102.Car-Hire-Guide) ### Packages > [Maldives](https://www.expedia.co.uk/lp/theme-holidays/all-inclusive-holidays/109/Maldives) > > [Les Sables d'Opale Naturist Beach](https://www.expedia.co.uk/Les-Sables-DOpale-Naturist-Beach-France.d635076816189186048.Attraction) > > [Canada](https://www.expedia.co.uk/lp/theme-holidays/all-inclusive-holidays/31/Canada) ### General > [Visit Shenzhen](https://www.expedia.co.uk/Shenzhen.dx6046792) > > [Visit Wester Ross](https://www.expedia.co.uk/Wester-Ross.dx553248629396311395) > > [Visit El Duque](https://www.expedia.co.uk/El-Duque.dx6355331)