Search Residences in Sutterton

"Clean room staff excellent very comfy bed breakfast good for continental"

"Worst sleep ever. Rock hard beds and pillows, the room we stayed in was on the second floor (4 flights of stairs, no lift) and the room was on a slant, the whole place seemed uneven. The worst part though was the other clientele - loud, noisy and banging until well into the early hours, we didn’t get to sleep until 3am after trying and failing to contact the emergency phone line which told us to leave a message and they would respond within 24 hrs - good job it wasn’t an emergency like being locked out! Eventually we had to knock on the door of the person making all the noise and ask them to be quiet, not something you should have to do but the only way we could get some peace. Would avoid this place like the plague."

"No communication ended up in hospital messaged them no reply messaged again no reply nearly week gone now still nothing from them "

"Room was clean and the staff were friendly. Only problem was that the heating was on all the time so had to have the window open all the time. Didn't sleep very well as too hot"

"The code for the wasn’t sent to me, but a phone call fixed that. There are no staff so everything is done by phone or message. Car park is nearby and reasonable. The room was fine with a good shower although it smelt as if someone had been smoking on the landing (not the room) Breakfast is very basic, toast, yoghurt Nescafé and cereals. But that was ok. It’s fine for two nights but I wouldn’t have wanted to stay for a lot longer. Good value overall if basic. "

"The room was clean, with everything needed for a short stay. The range of hot chocolates, tea, coffes and biscuits was a lovely touch. The free breakfast offered in the morning was great quality, with a wide range of choices. The hotel is situated above an amazing pub, which has a amazing beer garden. I would highly recommend for the price. "

"We only stayed for one night, and upon arrival we discovered that there are some substantial building works adjacent to the hotel. This means that the hotel car park is limited to even fewer spaces. Upon arrive at the hotel we had to wait around 10 minutes for someone to check us in. Our room was on the first floor facing the buidling works. Please note that there is no lift in the hotel that we found, so this may impact you if you have mobility problems. It was a warm day, and the room was a lot warmer and even with the window open there was no way to cool the room down, no A/C or fan in the room. The room was small and somewhat cramped and the furniture had seen better days and needed to be replaced in all honesty. The bathroom was modern and clean and did have some nice smellies in there, however we discovered that there was a major leak under the sink, and this meant water flooded into the drawer in the unit and then onto the floor, we think that had been this way for a while. Sleep was erratic as we had to leave the window open to keep us cooler, but the noise late at night from the people leaving the night club down the road was so bad. I know the hotel can't be to blame for this but it did impact our sleep and therefore our stay. We did use the hotel restaurant and the food was good, but service was slow and we wait around 35 minutes for our main course. Would we stay again - probably not. Well not unless it had a good makeover."

"The staff were very pleasant and helpful. Our room was 1st rate - having been upgraded to an executive room! The general feelfid not come over as a 4* establishment eg Staff attire was very casual and at times slovenly."

"Could have been cleaner ."