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"The lobby is beautiful and the pool and the pool staff are wonderful. That’s where it ends. The room was fine. We went onto the balcony and the sliding door got stuck open. Tried to eat at the Playa beach bar and grill, sat for 25 min missing a menu and no water or waiter to be found. Finally got a waitress, asked do water and an appetizer. Never got the water and the appetizer came overcooked and burned. Tried to eat the appetizer, waited for another 15 min, still no water or service. We decided to leave $20 on the table for our appetizer and walked out and door dashed dinner. We were only there for one night, so there was no room for the hotel or at staff to redeem themselves. Super unfortunate, I would definitely not go back or recommended to anyone. "

"Excellent stay."

"The breakfast was just ok and wish I had verified that it was included. Apparently not. "

"Nice area near boardwalk, pool area could use improvements. "

"Extremely friendly staff!"

"The elevators didn’t work. The Ac in the room was so loud, we weren’t able to sleep. We booked a room with 2 double beds and they gave us 1 bed. We requested late checkout and the didn’t note it down and sent security to our room at 11:50 as we were heading out. Lady at the front desk was extremely rude rolling her eyes and said “we’re not trying to rush you out”. By far the worst hotel I’ve ever stayed in. "

"Eve"

"Our bed was broken and had a huge dip in the middle of the mattress, the springs were definitely broken. Then we were charged almost $100 more than what was offered on hotels.com reservation, and when we questioned the front desk and they were not very helpful because their English wasn’t great so there was a communication barrier there and it was just not worth wasting my time because the conversation was going nowhere. "

"Amazing Hotel!"