Ratings based on 18 verified reviews

1.9 out of 5
22% of guests recommend
2.1 Room cleanliness
2.2 Service & staff
2.4 Room comfort
1.9 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

An aging grande dame

Posted 09-Sep-2018 on Hotels
Victoria Palace needs major renovation. It's an aging hotel that requires modern amenities so it is 3 star at best. Reception and staff were very helpful. Pool area is lovely, and the swim up bar is a plus. Great Location, centrally located right in the center of Sunny Beach near the nightlife and shopping. Only one thing... the food is horrible!
2 out of 5
by a verified traveller from sunderland england

what a let down

Posted 25-Aug-2018
Looking from the outside you think wow ticks all the boxes but once inside what a let down . Rooms are very tired , beds sheets were not changed the entire week , Found a cockroach in the room on the 7th floor the lifts breaking down all of the time , the food same stuff practically every day and stone cold And I would rate the food for a 2 star standard hotel , the pool looks nice from pictures but it's absolutely Dirty ( very sad ) the bars no cocktails just the cheapest vodka which is like paint stripper , I would avoid this hotel like the plague
1 out of 5
by Valeri from Sofia

Horable place

Posted 05-Aug-2015 on Hotels
This stay was horable. I do not recomend to anyone to stay at that creepy place.
1 out of 5
by a verified traveller from New York

Terrible hotel

Posted 11-Sep-2014
Pros: The view. The receptionist was nice and helpful when I checked in. The cleaning lady was also helpful.
Cons: This hotel needs serious refurbishment and motivate their employees. s
1) Rude valets that ask you to park your car and then ask you for tip 2) Old Mattresses with stains and depreciated furniture. Bed looked like from 80s. 3) A piece of chewed gum was left on the floor of the bathroom 4) No one answers when you call the reception or any other line for help. 5) Funniest thing was the folder with the hotel information was covered by handwritten pictures
3 out of 5
by Roger

This traveller left a rating score only Posted 09-Sep-2014 on Hotels
1 out of 5
by Yasmine from Norway

Bad service and hotel was in bad condition

Posted 08-Sep-2014 on Hotels
The hotel has no double beds. The free internet does not work enough to load any messages. There was a huge line for coffee in the mornings because the capacity of the breakfast buffee was not as great as the amount of guests staying at the hotel. It was raining into the hotel restaurant so the floors were wet and it was very chaotic. The staff was rude and not helpful . 60 euros disappeared from out hotel room and the hotel did not take any responsibility for it. They advertise for 5 stars but it is only 4 stars (should be less)
1 out of 5
by a verified traveller

Summer

Posted 10-Aug-2014
A room doesn't belong to the hotel, the hotel doesn't belong to Accommodation
1 out of 5
by a verified traveller

Tourism

Posted 05-Aug-2014
Simply Am room doesn't belong to the hotel and a hotel doesn't belong to Accommodation !!!
1 out of 5
by a verified traveller

Pick another place to visit. Nessebar is better

Posted 04-Aug-2014
Pros: Lobby
A boardwalk environment that is heavily traveled. Breakfast and dinner are included but we couldn't get a clean cup and the coffee machine was down. There was no coffee provided in the rooms. Pro's: Easy access to the beach, beautiful hotel lobby and nice pool area Con's: Dirty sheets, dirty towels, dirty room, beach drops off quickly so not appropriate for children,
3 out of 5
Recommended
for Families
by Hamada from Louisville

Nice hotel excellent sea views

Posted 12-Jun-2014
Pros: The exterior parts
Cons: Services. Furniture. Food and beverages quality.
Location: Water activities are very close. Walking areas all around.
Old furniture, low quality food. Fresh foods were not so fresh. Lots of fatty food and sweets. House keeping inadequate. Internet very weak.