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Imperial Palace Hotel

Photo gallery

Featured image
On the beach
On the beach
On the beach
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers

Overview of Imperial Palace Hotel

Imperial Palace Hotel

5 out of 5
Guests rated this property 2.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationSunny Beach2 min walk
  • Popular LocationAction Aquapark3 min drive
  • Popular LocationLuna Park8 min drive
  • AirportBourgas (BOJ)28 min drive

Choose dates to view prices

About this area

Sunny Beach

Imperial Palace Hotel is located on the beach and in an area with good shopping. The area's natural beauty can be seen at Sunny Beach and popular attractions include Action Aquapark and Aqua Paradise. Looking to get your feet wet? Kayaking, snorkelling and waterskiing adventures can be found near the property. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Sunny Beach - 2 min walk
  • Action Aquapark - 3 min drive
  • Casino Hrizantema - 7 min drive
  • Luna Park - 8 min drive
  • Sveti Vlas Central Beach - 9 min drive

Getting around

  • Bourgas (BOJ) - 27 min drive

Restaurants

  • Hollywood — 1 min walk
  • Restaurant Gondolla — 1 min walk
  • La Bamba - 10 min walk
  • The Fat Cat - 11 min walk
  • Euphoria - 11 min walk

About this property

Imperial Palace Hotel

5-star beach hotel with a full-service spa
Catch some rays at the beach or spend the day relaxing at Imperial Palace Hotel's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. All 545 rooms offer comforts such as memory foam beds and premium bedding, plus fridges and TVs with cable channels. Other amenities available to guests include hairdryers, phones and desks.
Imperial Palace Hotel offers 545 forms of air-conditioned accommodation with a hairdryer and free toiletries. Memory foam beds feature premium bedding. Televisions come with cable channels.

Bathrooms include baths or showers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Imperial Palace Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and local non-alcoholic beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (BGN 20 per day)
  • Limited on-site parking

Food and drink

  • All buffet and à la carte meals, snacks and local non-alcoholic beverages included
  • 3 restaurants
  • 4 bars/lounges and 1 poolside bar
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • Bulgarian
  • English
  • German
  • Russian

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna
  • Spa open daily
  • Steam room

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Memory-foam mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Fridge

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe (surcharge)

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BGN 10.00 per pet, per day

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: BGN 20 per day
  • Pet fee: BGN 10.00 per pet, per day
  • In-room safe fee: BGN 7 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The seasonal pool will be open from May to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Victoria Hotel Palace
Victoria Palace Hotel Sunny Beach
Victoria Palace Sunny Beach
Hotel Victoria Palace Bulgaria
Victoria Palace Bulgaria
Victoria Palace Hotel And Spa
Victoria Palace Hotel Bulgaria
Victoria Palace Beach Hotel All Inclusive
Victoria Palace Beach All Inclusive Sunny Beach
Victoria Palace Beach All Inclusive
Victoria Palace Beach Hotel Sunny Beach
Victoria Palace Beach Hotel
Victoria Palace Beach Sunny Beach
Victoria Palace Beach
Victoria Palace Beach Hotel – All Inclusive
Imperial Palace Hotel Spa
Imperial Palace Hotel Hotel
Victoria Palace Beach Hotel
Imperial Palace Hotel Sunny Beach
Imperial Palace Hotel Hotel Sunny Beach

Frequently asked questions

2.0
Rating 5 - Excellent. 0 out of 26 reviews
5 - Excellent 0%
Rating 4 - Good. 3 out of 26 reviews
4 - Good 12%
Rating 3 - Okay. 6 out of 26 reviews
3 - Okay 23%
Rating 2 - Poor. 6 out of 26 reviews
2 - Poor 23%
Rating 1 - Terrible. 11 out of 26 reviews
1 - Terrible 42%

2.1/5

Cleanliness

2.2/5

Staff & service

3.0/5

Amenities

2.0/5

Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever! not clean. maybe 2* No towels ( room or pool). Food was from very low qty. Guys, if your reading this, just avoid this hotel. i Left 2 nights early
Stayed 4 nights in Aug 2019

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money stolen by manager of Victoria palace sunny b
Don’t try
Stayed 5 nights in Jul 2019

2/5 Poor

Disliked: Staff & service
Complete disorganization
After arriving late to sunny beach the stay started out with them losing our booking and not having anyone on staff to access it. They have no working phones so hotels.com couldn’t call and we wound up having to book, at additional cost, the only rooms left in the hotel at a much higher rate after sitting in the lobby for over an hour last midnight trying to sort it out. They then gave us a key to a room that is already inhabited (a shock to everyone) and finally got us sorted the next day after us spending hours checking in and going back and forth. There were two lovely staff members- Gabriella, and another girl I can’t remember, who were helpful to the best of their abilities. They were otherwise so short staffed and the staff wasn’t able to do what they needed. Breakfast was just one giant queue without enough food so we just ate out. The location is good and the pools were nice, but the disorganization and lack of prepared staff was awful.
Stayed 3 nights in Jun 2019

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An aging grande dame
Victoria Palace needs major renovation. It's an aging hotel that requires modern amenities so it is 3 star at best. Reception and staff were very helpful. Pool area is lovely, and the swim up bar is a plus. Great Location, centrally located right in the center of Sunny Beach near the nightlife and shopping. Only one thing... the food is horrible!
Stayed 1 night in Aug 2018

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
what a let down
Looking from the outside you think wow ticks all the boxes but once inside what a let down . Rooms are very tired , beds sheets were not changed the entire week , Found a cockroach in the room on the 7th floor the lifts breaking down all of the time , the food same stuff practically every day and stone cold And I would rate the food for a 2 star standard hotel , the pool looks nice from pictures but it's absolutely Dirty ( very sad ) the bars no cocktails just the cheapest vodka which is like paint stripper , I would avoid this hotel like the plague
Stayed 7 nights in Aug 2018