After arriving late to sunny beach the stay started out with them losing our booking and not having anyone on staff to access it. They have no working phones so hotels.com couldn’t call and we wound up having to book, at additional cost, the only rooms left in the hotel at a much higher rate after sitting in the lobby for over an hour last midnight trying to sort it out. They then gave us a key to a room that is already inhabited (a shock to everyone) and finally got us sorted the next day after us spending hours checking in and going back and forth. There were two lovely staff members- Gabriella, and another girl I can’t remember, who were helpful to the best of their abilities. They were otherwise so short staffed and the staff wasn’t able to do what they needed. Breakfast was just one giant queue without enough food so we just ate out. The location is good and the pools were nice, but the disorganization and lack of prepared staff was awful.