Search Hotels Near Sugar Creek Park, St. Louis

"The staff were very nice to work with but seemed to be putting out a lot of fires. I wonder if they are understaffed and having to be reactive with issues rather than proactively addressing them. We booked this stay so our kids could play in the pool. On hotels.com it listed indoor and outdoor pools but in reality they are the same- half inside and half outside. I don't know if this was a factor in why the pool was SO COLD but it was almost icy. My eldest daughter was in tears because she wanted to swim so badly but after jumping in once, couldn't go back. It was frigid so instead the three families in the pool space crammed into the hot tub. Also, the pool didn't even open until 9am which just doesn't work with little kids- they wake up and want to swim. So we adjusted our plans for the day and were there right at 9. The pool guy was just arriving and said he needed 15 minutes to get everything ready... When we were let into our room (#123) it had a bit of a weird slightly food smell not the usual just-been-cleaned smell. We went with it but later, when I stepped barefoot in between the two beds onto wet carpet, I realized it was either the smell of wet carpet or worse, puke (ah-that was perhaps the sickly smell we were breathing) that had been sort of cleaned up. My kids were literally about to go to sleep and moving rooms would have been a huge disruption so we avoided the area but didn't sleep great. Sadly, I would not go back to this hotel in the future."

"Rooms for large space was great. very nice and clean. Breakfast same as most hotels. The AC works great. "

"Clean. Staff is amazing. Hotel is older and could ise a refresh in some areas"

"A/C didn’t work in the room. We asked front to fix it. My daughter ended up fixing it. The maids service was lacking. We didn’t get the room we booked. We booked a suite and we got a regular room. "

"We loved that the pool and hot tub was 24 hrs for 21 and up, because after walking around the zoo and art museum all day, the hot tub was a much needed relaxation. The room was quiet. The shower was great. Overall a great weekend stay!"

"Below average "

"Service to the room was terrible. One clerk told us she was managing the hotel by herself, another told she was running back and forth from the Courtyard Marriott to the Residence managing it. We requested a pack n play, extra towels, and pillows two days prior to check in. Nothing was done or there. Living room tv didn’t work. They didn’t have staff to bring basics to the room so we had to get everything ourselves. Tried to tell the general manager and he blamed it on us saying we checked in early and did not. Floored. He then hung up on me. Will never visit this hotel again."

"The room was clean, Staff was Excellent. Great place to do Laundry and use the Gym. Breakfast was Excellent and the Staff was wonderful. Love that there were plenty of restaurants, in walking distance. Excellent!!! Walmart, & other stores were also in Walking distance. as well. "

"This hotel was an unexpected surprise! We arrived about 5:00, just in time for dinner! The assortment of food was amazing! Next morning, breakfast was served , too! The rooms were very nice and comfortable… we will return!"