All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 178 out of 310 reviews" "
10 - Excellent
178
Rating 8 - Good. 98 out of 310 reviews" "
8 - Good
98
Rating 6 - Okay. 20 out of 310 reviews" "
6 - Okay
20
Rating 4 - Poor. 6 out of 310 reviews" "
4 - Poor
6
Rating 2 - Terrible. 8 out of 310 reviews" "
2 - Terrible
8
9.2/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Shaoping
27 Aug 2023
Shaoping
Stayed 1 night in Aug 2023
Response from Stephanie_Sales and Marketing Team on 28 Aug 2023
Dear Guest, Warm greetings !We are grateful for your positive recognition towards us, looking forward to welcoming your return soon again !Sincerely yours !
10/10 Excellent
Mitsuyoshi
29 Jun 2023
Mitsuyoshi
Stayed 1 night in Jun 2023
Response from Stephanie_Sales and Marketing Team on 5 Jul 2023
Dear Mitsuyoshi-san, Warm greetings !Thank you for your positive review towards us, we are looking forward to welcoming your visit soon again !
10/10 Excellent
YI CHIEH
5 Feb 2023
YI CHIEH
Stayed 1 night in Feb 2023
Response from Stephanie_Sales and Marketing Team on 7 Feb 2023
Dear Mr. Yi-Chieh, Warm greetings !非常感謝 您對我們服務的肯定, 歡迎 您們下次的蒞臨......瓏山林蘇澳飯店 全體服務同仁敬上
2/10 Terrible
jialin
29 Jan 2023
jialin
Stayed 2 nights in Jan 2023
Response from Stephanie_Sales and Marketing Team on 30 Jan 2023
Dear Mr. Jialin, Warm greetings ! Thank you for your feedback, we listen to our guest and will discuss internally how we can improve for the better way ....感謝 您的分數回饋, 我們虛心受教, 期待能做得更好 ! 瓏山林蘇澳飯店 全體服務同仁敬上
10/10 Excellent
CHEN-YI
1 Jan 2023
CHEN-YI
Stayed 1 night in Dec 2022
Response from Stephanie_Sales and Marketing Team on 5 Jan 2023
Dear Mr. Chen-Yi, Warm greetings !Thank you for your positive recognition towards us, we are looking forward to welcoming your return soon again !
I like the in-room hot spring and SPA. They also have very friendly and nice staff. I would have enjoyed the time more if the food in the restaurant could have been better!
Yoren
Stayed 2 nights in Oct 2022
Response from Stephanie_Sales and Marketing Team on 19 Oct 2022
Dear Mr. Chang, Warm greetings ! We appreciate your recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home...With regret, our food quality could not be met with your expectation......We shall discuss internally then see how we can improve for moving to better level !Looking forward to welcoming your visit again !Sincerely yours !
Response from Stephanie_Sales and Marketing Team on 1 Sept 2022
Dear Mr. Chia Huang, Warm greetings !Thank you for your positive recognition towards us, we are looking forward to welcoming your visit soon again !Sincerely yours !
10/10 Excellent
yen cheng
21 Aug 2022
yen cheng
Stayed 1 night in Aug 2022
Response from Stephanie_Sales and Marketing Team on 22 Aug 2022
Dear yen cheng, Warm greetings !Thank you for your recognition towards us, look forward to welcoming your return soon again !
10/10 Excellent
CHIH TSUNG
19 Jul 2022
CHIH TSUNG
Stayed 1 night in Jul 2022
Response from Stephanie_Sales and Marketing Team on 20 Jul 2022
Dear Mr. Chih-Tsung, Warm greetings !
Thank you for your positive recognition towards us, we are looking forward to welcoming your visit soon again !
Sincerely yours !
10/10 Excellent
Shih Yi
28 Feb 2022
Shih Yi
Stayed 1 night in Feb 2022
Response from Stephanie_Sales and Marketing Team on 2 Mar 2022
Dear Mr. Shih-Yi, Warm greetings !
Thank you for your positive feedback towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home .....
Looking forward to escorting your return soon again !
10/10 Excellent
Yuan-Yu
27 Dec 2021
Yuan-Yu
Stayed 1 night in Dec 2021
Response from Stephanie_Sales and Marketing Team on 29 Dec 2021
Dear Mr. Yuan-Yu, Happy Holidays !
Thank you for your positive recognition towards us, we are looking forward to welcoming your return soon again !
Sincerely yours !
8/10 Good
Yu Xi
26 Dec 2021
Liked: Staff & service
Yu Xi
Stayed 1 night in Dec 2021
Response from Stephanie_Sales and Marketing Team on 28 Dec 2021
Dear Mr. Yu-Xi, Happy Holidays !
Thank you for your positive recognition towards us, we are looking forward to welcoming your return soon again !
Sincerely yours !
10/10 Excellent
yikuan
10 Dec 2021
yikuan
Stayed 2 nights in Dec 2021
Response from Stephanie_Sales and Marketing Team on 13 Dec 2021
Response from Stephanie_Sales and Marketing Team on 1 Dec 2021
Dear Guest, Warm greetings !
Thank you for your recognition towards us, we will do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home....
Looking forward to your visit again !
2/10 Terrible
KUEIFEN
21 Nov 2021
KUEIFEN
Stayed 1 night in Nov 2021
Response from Stephanie_Sales and Marketing Team on 22 Nov 2021
Dear Mr. Kueifen, Warm greetings !
Thank you for offering your review score, we will improve our service scale to meet with your expectation in the future ....
Sincerely yours !
10/10 Excellent
Ahmet Berkant
14 Nov 2021
Ahmet Berkant
Stayed 1 night in Nov 2021
Response from Stephanie_Sales and Marketing Team on 15 Nov 2021
Dear Mr. Berkant, Warm greetings !
Thank you so much for your positive feedback towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home....
Looking forward to welcoming your visit soon again !
Sincerely yours !
10/10 Excellent
Stephen
13 Oct 2021
Stephen
Stayed 1 night in Oct 2021
Response from Stephanie_Sales and Marketing Team on 14 Oct 2021
Dear Mr. Stephen, Warm greetings !
Thank you for your positive recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home.....
Looking forward to welcoming your stay soon again !
the staff was very friendly ,the Hot and cold bath was amazing, hope we can make it again Soon.
Remon
Stayed 1 night in Sep 2021
Response from Stephanie_Sales and Marketing Team on 23 Sept 2021
Dear Mr. Remon, Warm greetings !
Thank you for your recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home...
Looking forward to welcoming your return soon again !
Sincerely yours !
10/10 Excellent
Yi Wei
21 Sept 2021
Yi Wei
Stayed 1 night in Sep 2021
Response from Stephanie_Sales and Marketing Team on 23 Sept 2021
Dear Mr. Yi-Wei, Warm greetings !
Thank you for your recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home...
Looking forward to welcoming your return soon again !
Sincerely yours !
6/10 Okay
Yi Ping
21 Sept 2021
Yi Ping
Stayed 2 nights in Sep 2021
Response from Stephanie_Sales and Marketing Team on 23 Sept 2021
Dear Mr. Yi-Ping, Warm greetings !
Thank you for your recognition towards us, we do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your
home away from home....
Looking forward to welcoming your return soon again !
Sincerely yours !
Response from Stephanie_Sales and Marketing Team on 2 Feb 2021
Dear Mr. Frank, Warm greetings !
Thank you for your positive recognition towards us...We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home !
Looking forward to welcoming your stay soon again !
Sincerely your !
Response from Stephanie_Sales and Marketing Team on 19 Jan 2021
Dear Mr. Chen-Ying, Warm greetings !
Thank you for your positive recognition towards us, we are looking forward to welcoming your return soon again !
Sincerely yours !
8/10 Good
Carriee
3 Jan 2021
Carriee
Stayed 1 night in Dec 2020
Response from Stephanie_Sales and Marketing Team on 14 Jan 2021
Dear Ms. Carriee, Warm greetings !
Thank you for your positive recognition towards us, we do our best to enrich every guest's experience while staying over night here....
Looking forward to welcoming your return soon again !
Sincerely yours, Stephanie_Sales and Marketing Team
10/10 Excellent
Lawrence
21 Dec 2020
Lawrence
Stayed 1 night in Dec 2020
Response from Stephanie_Sales and Marketing Team on 4 Jan 2021
Dear Mr. Lawrence, Seasonal greetings !
Thank you for your positive recognition towards us, we are looking forward to welcoming your return soon again !
Sincerely yours !
Response from Stephanie_Sales & Marketing Team on 11 Dec 2020
Dear Mr. YuFang, Warm greetings ! Thank you for your recognition towards us, we will keep moving forward to offering even better service scale in escorting every guest to RSL Resort Suao, a perfect getaway from your home away from home !Sincerely yours !
From arrive the lobby, the valet parking staff was quick and friendly. Check in was quick. The room was amazing comfortable with nice amenities. The breakfast service was nice. The roof top hot spring is amazing with view. Amazing resort
Verified traveller
Stayed 1 night in Nov 2020
Response from Stephanie_Sales and Marketing Team on 26 Nov 2020
Dear Guest, Warm greetings !
We value your recognition towards us with sincere gratitude....We do our best to enrich every single guest's experience while staying over night here at Suao, a perfect getaway from your home away from home....
Looking forward to welcoming your stay soon again !
Sincerely yours, Stephanie_Sales and Marketing Team
6/10 Okay
Verified traveller
5 Oct 2020
Verified traveller
Stayed 1 night in Oct 2020
Response from Stephanie_Sales and Marketing Team on 5 Oct 2020
Dear Guest, Warm greetings !
Thank you for your feedback, we will keep improving our service scale then meet with your expectations !
Sincerely yours !
It's a clean and nice hotel with various pools indoor and outdoor. Staff are very nice which makes the stay very pleasant.
Verified traveller
Stayed 1 night in Sep 2020
Response from Stephanie_Sales and Marketing Team on 29 Sept 2020
Dear Guest, Warm greetings !
Thank you for your positive recognition towards us ! We do our best to enrich every single guest's experience while staying over night here, a perfect getaway from your home away from home....
We look forward to escorting your return soon again !
Sincerely yours !
10/10 Excellent
Verified traveller
26 Jul 2020
Verified traveller
Stayed 1 night in Jul 2020
Response from Stephanie_Sales and Marketing Team on 27 Jul 2020
Dear Guest, Warm greetings !
Thank you for your positive recognition towards us, Looking forward to escorting your return soon again !
Response from Stephanie_Sales and Marketing Team on 17 Jul 2020
Dear Mr. Ying-Lu, Warm greetings ! Thank you for your positive reviews, we are looking forward to welcoming your return soon again !
10/10 Excellent
Verified traveller
10 Jul 2020
Verified traveller
Stayed 1 night in Jul 2020
Response from Stephanie_Sales and Marketing Team on 13 Jul 2020
Dear Guest, Greetings !
Thank you for your recognition towards our staff and facilities, we are grateful for your selection and looking forward to welcoming your return soon again !
Response from Stephanie_Sales and Marketing Team on 3 Jun 2020
Dear Mr. Chih-Yu, Greetings ! Thank you for your recognition towards us ! We do our best to enrich every single guest's experience while spending over night here, a perfect getaway from your home away from home... Looking forward to welcoming your stay soon again ! Sincerely yours !
Response from Stephanie from Sales and Marketing Team on 16 Sept 2019
Dear Guest, Greetings !
We are so grateful for your recognition on us, we did our best to enrich every guest's experience while staying here, a perfect getaway in Suao....
Looking forward to welcoming your return soon again !
I have a good time here. The hot springs are very comfortable. The room was very clean.
Verified traveller
Stayed 1 night in Aug 2019
Response from Stephanie_Sales and Marketing on 27 Aug 2019
Dear Guest, greetings !
We are very grateful for your recognition ! Every of our single staff here does our best to enrich our valuable guest's experience while staying here, a perfect getaway at Suao !
Looking forward to welcoming your return soon again !
Sincerely yours !
Response from Stephanie Wang_Sales and Marketing on 31 Jul 2019
Dear Guest, Greetings !
Thank you for your positive comment and recognition toward us, we will keep our best to enrich every guest's experience while staying with us at RSL Resort Suao, your home away from home.....
Looking forward to welcoming your return soon again !
Response from Stephanie Wang_Sales & Marketing on 9 Jul 2019
Dear Guest, Greetings !
Thank you for your positive review toward us, we much appreciate your recognition with gratitude then will keep on uplifting our service scale without compromise.....
Looking forward to welcoming your return soon again !
Sincerely yours !
10/10 Excellent
C.H.
Travelled with family, Travelled with family and small children
Large and spacious. Kids love the outdoor pool and hot / cold springs area. Excellent food. Great service. Best hotel in Suao.
C.H.
Stayed 2 nights in Apr 2019
Response from Stephanie Wang_ Sales & Marketing Dept. on 6 Apr 2019
Dear Sir, Greetings ! We much appreciate your positive reviews which inspired all of us on behalf of RSL Resort Suao towards enriching your experience while staying here ...We are looking forward to welcoming your return soon again ! Sincerely yours !
Do not come. Not worth the price. Reception staff horrible.
Verified traveller
Stayed 1 night in Oct 2018
Response from RSL SM_Stephanie Wang on 2 Nov 2018
Dear Guest,
Greetings from RSL Resort Suao !
We value your input then will improve our reception training to enrich every guest's staying experience with us here.
If there is any chance, we look forward to hearing from you again !
Sincerely yours !
The hotel itself is amazing but it's bar and restaurant seem a little bit overpriced for what is available.
Valtteri
Stayed 1 night in May 2018
Response from RSL Resort Suao_ SM_Stephanie on 29 Oct 2018
Dear Mr. Valtteri, Greetings from RSL Resort Suao !
Thank you for your positive input showing through our Hotel service score ! We value every guest's comment and will see how to offer the variety of a la carte food by bar and restaurant to meet with different pricing selection.
We look forward to welcoming your return soon again !
Sincerely yours !