Booked this as a last min treat when visiting family. We had several missed calls asking what time we would be checking in. Were advised that the reception team leave at 8pm, but the keys would be left behind the bar, however check-in is advertised as until 10pm. No issues collecting the keys were given a friendly welcome.
Once shown to the room which was finished to a lovely modern standard we soon realised our bedside lighting didn’t work, this was due to having no lightbulbs in!!!!
We then discovered there was also no bin in the room or bathroom.
Another down side was whilst there was a pantry on each floor with a fridge for milk, they were unable to provide a small fridge for the room to store medication. We didn’t feel happy to store such items in a shared fridge with other guests.
We slept well but then unfortunately had no hot water in the morning for showers. I discussed this with the team who said they restarted the boiler however we still had non by the time we left. I dislike complaining but did feed this all back to the hotel who apologised and said they would take my email and see what they could do to resolve issues. However have heard nothing.
Very disappointed, we decided to support a new and local business and know there can be teething problems, but to not even have hot water was poor.
Feel we would have had a better and less stressful stay at the local premier inn. Such a shame as there’s a lot of potential to be good!