Strindbergs Intimateater

We had a late checkin and the hotel told us to inform the late arrival for key collection procedures as no one will be at the front desk. We informed them of late arrival. After 4 phone calls and 3 mail, no procedure for late arrival. Each time we called they said they will provide the instruction in the next few hours. No reply to the mail. They just spoiled our day of check in keeping us in very uncertain state.