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"Breakfast was good although you had to book a time for every morning ( We would have preferred to just turn up when we were ready. ) Bathroom musty as no window or working fan. Window in bedroom didn't shut properly. Very noisy, window rattled with buses going past. Good location, short walk from centre and everything we wanted to do."

"Great location and staff were great"

"A very clean, well maintained hotel. The room was surprisingly large compared to other hotels I have stayed at in Europe. Everything in the room was spotless and very comfortable. It’s a great location and valet parking makes checking in very easy and convenient. I would recommend The Grand York and would stay again"

"Great stay at the hilton"

"Lovely hotel close enough to the centre of York for convenience but just enough out of the bizz. Mattress was very much on the firm side for me but that's just personal preference. Staff were all very friendly and helpful. View from the bar, over the river was lovely. Breakfast had a good range of food. No brown bread at all on our first morning. However there was a nice selection of breads the next two mornings. My only small issue is that I like poached eggs and, on asking, the chef wouldn't do them. That's the fist time I've been at a buffet style breakfast and been refused a poached egg on request. It didn't detract from the enjoymen of my visit."

"Very welcoming reception, lovely staff. Room very clean and all essentials there. Hotel itself clean, spaces, lovely surroundings. Breakfast was good, buffet with typical English breakfast, also healthy breakfast available, toaster and white/brown bread, no rolls. Maybe not for some, but Important for me, not variety of morning coffee (disappointing) just instant coffee + milk. In the evening restaurant serves a great meals, drinks and variety of coffee! That means the proper coffee machine is in the kitchen but not using for breakfast. The staff is very friendly and helpful. Overall highly recommended I would stay there again."

"We stayed at this property in May 2026. While the staff were extremely kind and helpful, the air conditioner in our room was not working and they refused to change our room since they were all booked and declined a refund/compensation too. When you pay £137 a night the least you expect is for the air conditioner to work especially when it’s been a hot day and you’re on the top floor of the hotel. Pretty poor for a ‘Marriott’ hotel. Avoid at all costs."

"It’s a very quiet place, and I slept very well. The staff were friendly and helpful."

"We really liked this property. The only caveat was that we couldn’t control the heat system in our room. There was a control system, but no matter what we did it kept changing it back to the original temp, which was a bit warm for us. Super convenient location. Staff were phenomenal. One last little thing, our bed sort of shifted around a lot, it felt like we were on a swivel. This didn’t cause much of an issue for us."