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Hotel and staff were amazing. Casino players club staff, not as much. You would think that since we were first timers, they would have been a little nicer. They seemed put out that we needed new cards and one woman was rude and scolded me because I was in the wrong line. Overall our stay was really good.
David
Stayed 3 nights in Apr 2024
Response from Heather on 24 Apr 2024
Thank you for staying with us, we appreciate your feedback.
Thank you for your feedback. We appreciate your business.
8/10 Good
Jimmy, Claycomo
12 Apr 2024
Liked: Property conditions & facilities
Nice, location a little off the beaten path. Not alot of food choices inside or close by.
Jimmy
Stayed 2 nights in Apr 2024
Response from Hotel Management on 13 Apr 2024
We appreciate your feedback. Thank you for staying with us!
2/10 Terrible
Carlos
12 Apr 2024
Carlos
Stayed 1 night in Apr 2024
Response from Hotel Managment on 13 Apr 2024
Thank you for your feedback! Please contact us with additional information so we can help you with any issues you encountered during your stay. Thank you for staying with us!
6/10 Okay
Michael
Travelled with family
12 Apr 2024
Check in was a joke
Ordered a room with two queens. Got to the hotel and was told they were sorry but they overbooked and all we could get was a rollaway. Wouldn’t upgrade so we had to take what was given (non refundable reservation) on check out we waited over 40 minutes for a staff member to come to desk I searched all over for someone to help
Check
Us out to no avail. My daughter called the bellhop number and found a staff member that could help us. A huge place like this understaffed, yet all the casino machines were working on taking peoples money
The staff said people called in sick and she would try to help us and others
She did finally get us through checkout and we were on our way.
Still shaking my head on the overbooking and no staff on checkout.
Michael
Stayed 1 night in Apr 2024
Response from Hotel Management on 13 Apr 2024
We appreciate your feedback. Thank you for staying with us!
I would have liked better in room amenities. The dispensers in the shower were very difficult to use. We could barely squeeze them enough to get product out!
Rachel
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr 2024
Thank you for staying with us. We appreciate your feedback!
Loved that the elevators are secured from non-guests. The room we had was great except the sitting chair was extremely small I am 5'3 small framed woman amd it was uncomfortable for me. Bathroom is amazing!!
Shaunna
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr 2024
Thank you for staying with us. We appreciate your feedback!
This place was nearly perfect for our stay! The only thing that can be improved is the area on the 2nd floor by the elevators…it smells like sewer for some reason. Everywhere else is fine and beautiful!
Marianne
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for staying with us. Your Feedback is greatly appreciated.
8/10 Good
Chad
7 Apr 2024
Liked: Cleanliness, staff & service
Chad
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for staying with us. We appreciate your feedback!
4/10 Poor
Jo
7 Apr 2024
Jo
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for staying with us. Your Feedback is greatly appreciated.
4/10 Poor
Jim
5 Apr 2024
Limited room make up, high limits on table games, limited restraunts staff in blue jeans, could not tell them from customers
Jim
Stayed 2 nights in Apr 2024
Response from Heather on 6 Apr 2024
Thanks for staying with us. We appreciate your feedback!
Thank you for staying with us. Your Feedback is greatly appreciated.
6/10 Okay
Robin
Travelled with family
31 Mar 2024
Disliked: Amenities
We had to call to have the room cleaned after arrival. The carpeting had white shredded material throughout. Empty restaurant still requested reservations when we walked in. Food in the restaurant was delicious & the bartender was great!
Robin
Stayed 1 night in Mar 2024
Response from Heather on 1 Apr 2024
Thank you for staying with us, we appreciate your feedback.
I think the hotel overall is really nice. The staff are great. The room was really nice wity exception of the bathroom not being clean & fridge not working. When I called, housekeeping came and cleaned the bathroom right away. Maintenance got the fridge working. They responded in a reasonable time too. Overall we were pleased with our room & accommodations.
Phlona
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your feedback. We appreciate you staying with us!
10/10 Excellent
Linda
Travelled with family, Travelled with family and small children