2/5 Poor
Kristie
Travelled with partner
19 Apr 2022
Liked: Cleanliness
Overall, this is a ok hotel but I would not categorize it as a resort. We would not stay here again.
POSITIVE: Strong wifi throughout the grounds. Adequate housekeeping. Refrigerator and coffee maker in the kitchen. Short walk to the beach and landscaped, quiet grounds. The staff was friendly and helpful with a few exceptions (below).
NEGATIVE: We were here in April 2022, and there were very few people staying here. I feel that we did not have the service options that may have been offered during busier times. The restaurant is pretty expensive compared to other good options nearby. We didn't like anything we ate there. It had very limited hours was often closed. We made breakfast in the room most days with groceries bought locally. We chose this hotel because we were looking for some on site options, but ended up going off site for everything. There were also no outlets in the bathroom. The staff did not have an extension cord that would allow me to dry my hair in front of a mirror - they seemed surprised that I would want to – so I needed to purchase a $40 surge protector. Lastly, the bed was not comfortable and I had issues with my back during our stay.
Our flight was delayed and Expedia confirmed we’d be refunded for the day we wouldn’t be there. A week after we got home, I received an email that the hotel decided not to process the refund. We made the change prior to the cut off date and received confirmation from Expedia. We're disputing the charge.
Stayed 9 nights in Apr 2022