Mountain view

Reviews of Flanigan's Resort and Spa

3 out of 5
Flanigan's Resort and Spa
450 Zion Park Blvd, Springdale, UT

Reviews

9.6

Exceptional

Rating 10 - Excellent. 812 out of 1000 reviews" "
Rating 8 - Good. 145 out of 1000 reviews" "
Rating 6 - Okay. 30 out of 1000 reviews" "
Rating 4 - Poor. 9 out of 1000 reviews" "
Rating 2 - Terrible. 4 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t realize outside our door was construction workers.
Stayed 2 nights in Apr 2024
Response from Cade GM on 29 Apr 2024
Mary,We would like to discuss this further with you. We do want to improve upon how we are operating. Please contact me at cade@flanigans.com

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Lots of amenities including a spa. Spotted Dog restaurant was very good for dinner. Would be nice if they offered a full breakfast but highly recommend Porters about 1/2 mile away for breakfast.
Stayed 2 nights in Apr 2024
Response from Guest Experience Team on 14 Apr 2024
Thank you for taking the time to review our luxury resort. We are thrilled that you enjoyed your stay with us and found our amenities, including the spa and the Spotted Dog restaurant, to your liking. We appreciate your feedback regarding breakfast and will certainly take it into consideration as we strive to improve our guests' experience continually. Thank you again for your review and we hope to welcome you back soon.

10/10 Excellent

Susan, Auburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Rooms are very nice and the beds very comfortable. Very close to the entrance to Zion and easy walk to restaurants and shops. We enjoyed the pool and hot tub. The one downside was the construction going on in the back parking lot. We were woken up early in the morning by construction vehicles backing up right outside our front door. I wish we would have been warned about this before we booked or checked in.
Stayed 2 nights in Apr 2024
Response from Cade GM on 29 Apr 2024
Susan,I am so glad that you enjoyed the location and the comfortable beds. It took a long time to find the mattress that was, just right. Being able to leave your vehicle parked for free the entire stay at the resort is a treat that is disappearing in the canyon. We are hopeful that you, and others, can forgive us while we rejuvenate a small portion of the grounds and parking lot in order to create new experiences for the future. Please reach out to us directly to discuss your experience further. We do want your honest input on how to improve upon our renewal process. Cade Ccade@flanigans.com

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was super helpful and the location was a short walk to the main entrance and visitor center. Would totally recommend staying here.
Stayed 2 nights in Apr 2024
Response from Flanigan's Team on 4 Apr 2024
Chris, Thank you so much for taking the time to review our property. We are pleased that our front desk staff was "super helpful". It is always nice to hear when our staff goes above and beyond to ensure our guests have a fantastic experience. We hope that you will come to stay with us again the next time you visit Zion National Park.

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how close it was to the park. Very peacefull surrounded by gorgeous scenery. Loved the tea and coffee in the lobby. Hotel service was nice. Cleaned up our room and gave us fresh linens everyday.
Stayed 2 nights in Mar 2024
Response from Flanigan's Team on 20 Mar 2024
Chrissy, We are thrilled that you enjoyed the serenity of our property. We are very close to the entrance of Zion National Park, which makes is very convenient for our guests to either take the town shuttle or enjoy the quick walk to the entrance. We can't wait for you to come back and visit us again the next time you are in the area.

10/10 Excellent

Judie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hot tub after the hikes at Zion. Accommodating, great staff. Loved the community yoga with Ryan. Everything superb!
Stayed 2 nights in Mar 2024
Response from Flanigan's Team on 20 Mar 2024
Judie, Thank you for taking the time to let us know about your stay. We are so glad you enjoyed our accommodations and the "great staff". We await your return to stay with us again.

10/10 Excellent

Maureen

Stayed 1 night in Mar 2024
Response from Flanigan's Team on 27 Mar 2024
Maureen, Thank you so much for the 5 out of 5! It sounds like you enjoyed your stay. We hope to see you again the next time you visit southern Utah.

10/10 Excellent

Holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our GO-TO hotel in Zion. We love access to great dining at Spotted Dog, a hot tub, a great spa, and a unique labyrinth to hike. It is also very close to the park entrance and all other dining options.
Stayed 4 nights in Feb 2024
Response from Cade GM on 25 Feb 2024
"I couldn't agree more with your review! The location of the resort is simply perfect, with easy access to the park entrance and a variety of dining options. The Spotted Dog restaurant is a highlight, with delicious food that's sure to satisfy any appetite. And of course, the hot tub and spa are the perfect way to unwind after a long day of exploring the area. Thanks for sharing your thoughts on Flanigan's resort!"

10/10 Excellent

Jorge

Liked: Amenities
Great place ! Would stay there again !
Stayed 1 night in Feb 2024
Response from Flanigan's Team on 24 Feb 2024
Thank you for letting us know about your stay. We appreciate your feedback. We can't wait for you to come back and stay with us.

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is fantastic. Gorgeous surrounding, high in the canyon.
Stayed 2 nights in Feb 2024
Response from Flanigan's Team on 20 Feb 2024
Christian, We are happy to hear you thought our resort was "fantastic". We work very hard to ensure our guests have an amazing experience when staying with us. We love our location and it sounds like you did as well. We look forward to serving you again in the near future.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great setting in Springdale. Just outside the National Park. Rooms are spacious. Beds very comfortable and plenty of hot water for a good shower. The hot tub was great too. Would happily stay again when next visiting Zion National Park.
Stayed 3 nights in Jan 2024
Response from Guest Experience Team on 5 Feb 2024
Stephen, Thank you for the review of the rooms and beds. We agree that they are the most comfortable beds and there is plenty of room for activities in our spacious layouts. We think the Hot Tub is perfect at any time of year, but especially nice at the time of your visit. We hope to see you again!

4/10 Poor

John

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Desk was too high (counter hight) and there was one chair in the room that was too low. Very small room the price.
Response from Flanigan's on 8 Jan 2024
Hello John,Thank you for taking the time to share your recent experience at our hotel. We truly appreciate your feedback as it helps us continually improve.We apologize for any inconvenience caused by the desk height and chair in your room not meeting your expectations. Your comfort is of utmost importance to us, and we regret that the room size and amenities did not fully meet your needs during your stay.We are constantly looking for ways to enhance our guests' experiences, and your comments will be shared with our team for further review and consideration. We hope that despite these challenges, you were still able to enjoy your time with us.If your travels bring you back to the area, we would love the opportunity to provide you with a more seamless and comfortable stay. Please do not hesitate to reach out to us directly so that we may assist in ensuring your next visit exceeds your expectations.Warm regards,Flanigan's Guest Experience Team

10/10 Excellent

Arundhati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice property, aesthetic decor. Quiet, calm, relaxing.
Stayed 1 night in Dec 2023
Response from Guest Experience Team on 8 Jan 2024
Thank you for detailing the things that stood out to you. We agree that the location only minutes away from the park is superb. The calm and quiet that you found is a treasure to be had in this busy and loud world. We hope to see you return. -Guest Experience Team

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Cade C on 14 Dec 2023
Nicholas,We are humbled by your 10 out of 10 review of our resort. It speaks volumes to the efforts we put into curating the experiences that will last in memory for a lifetime. Please contact us for a promo code to use on your return stay.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to transport in to the park. Good size room
Response from Flanigan's Team on 20 Feb 2024
Laura, We are so glad you enjoyed your visit. Thank you for the 5 out of 5! We are definitely close to the entrance of the park and it makes it so easy for our guests to get there hassle free. We hope to see you next time you visit Zion National Park.

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here with my son, his wife and 9 month old. The suite was great. They had everything we needed: pack n play, restaurant, and free laundry facilities.
Response from Flanigan's Team on 20 Feb 2024
We are so pleased to hear that you enjoyed your accommodations. We strive to ensure all of our guests have everything they need when they stay with us. We are grateful for you taking the time to let us know how everything was. Hope to see you again the next time you visit southern Utah.

4/10 Poor

Neha

Travelled with partner
Disliked: Staff & service, amenities
No breakfast, maintenance was not provided
Stayed 2 nights in Nov 2023
Response from Flanigan's Team on 2 Dec 2023
We are sorry that you came during the off-season when breakfast was not available. We unfortunately do stop serving breakfast from Nov 1 through the beginning of March the following year. Traffic in the canyon does not warrant the business to remain open. And we apologize for not having maintenance handy for you. They usually will follow up the next morning if they are unavailable at night. Thank you for the feedback. We are always grateful to hear from our guests so that we can improve.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Will return for a longer stay.
Stayed 1 night in Nov 2023
Response from Flanigan's Team on 2 Dec 2023
Thank you for the 5 out of 5! We await your return for a longer stay next time.

10/10 Excellent

Ron

Stayed 1 night in Nov 2023
Response from Flanigan's Team on 21 Nov 2023
Thank you for the 5 out of 5! We can't wait to host you again.

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel with spectacular views and a wonderful trail to hike up! Nice pool and hot tub area too! Excellent restaurant! Love the waterfalls all around the buildings! Stay here!!
Stayed 2 nights in Nov 2023
Response from Flanigan's Team on 18 Nov 2023
Mary - Thank you for taking the time to let us know about your stay. We always enjoy getting feedback from our guests. We strive to ensure that everyone who stays here has an amazing experience. We love that you had such a great time!

10/10 Excellent

Catherine

Stayed 3 nights in Nov 2023
Response from Flanigan's Team on 16 Nov 2023
Catherine, Thank you for the 10 out of 10! It sounds like you enjoyed your stay.

10/10 Excellent

Echo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always apprehensive about hotel reviews but this place did not disappoint. It was clean and quiet. It’s location to Zion National Park was so convenient. We walked to the park. Springdale also has a shuttle bus that you can take with multiple stops in town. And the infused water in the lobby was refreshing after a day of hiking!
Stayed 3 nights in Oct 2023
Response from Flanigan's Team on 4 Nov 2023
Echo, We appreciate all the reviews we receive, so thank you for taking the time to let us know about your stay. We are happy to know you enjoyed the infused water in the lobby. We strive to ensure we provide the best possible service to all of our guests. Thank you again for staying with us.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Amenities in house are great, the spa and restaurant as well. Amazing views and located close by to markets and shops. The only thing was not being able to bring bikes into the room or having a place to lock them up for easy convenience.
Stayed 2 nights in Oct 2023
Response from Flanigan's Team on 4 Nov 2023
Amanda, Thank you for posting a review about your stay. It sounds like it was a great visit. We apologize for not allowing bicycles into the rooms, but with our white duvet covers and all the red dirt surrounding us, it is not in the best interest to allow them in the rooms. Springdale is a pretty safe area and more often, it seems as if our guests can leave the bikes safely locked in their vehicles. We are sorry for any inconvenience this may have caused.We hope to see you another time.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Quaint and comfortable with convenient location to Bryce. Beautiful view of the canyon from the balcony. NO ELAVATORS. Good breakfast right next door.
Stayed 2 nights in Oct 2023
Response from Flanigan's Team on 24 Oct 2023
Raymond, We want to thank you for taking the time to let us know about your recent stay. We are sorry there are no elevators. We do only have two rooms on the property that require stairs and are always more than willing to help our guests with their luggage. We are glad that you enjoyed the beautiful view of the canyon from your balcony room. We hope that you will choose us again the next time you visit Zion National Park.

10/10 Excellent

chisato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Flanigan's Team on 24 Oct 2023
Thank you for the 10 out of 10.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Labyrinth walk on the property gave even better views.Convenience of having dining options next door. Nice Hot Tub. Great customer service. Balcony. environmentally friendly. We could walk to the entrance to Zion National Park.
Stayed 2 nights in Oct 2023
Response from Flanigan's Team on 24 Oct 2023
Andrew, Thank you so much for taking the time to review your stay with us. We are very pleased to hear that you were able to hike up to the labyrinth and enjoy the views. We strive to ensure that we provide the best possible customer service to all of our guests and we are happy to know that we were able to do that for you. We really look forward to you returning to stay with us again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Stars for Flanigans
We loved the setting and views of the incredible landscape. The room was spacious and the beds so comfortable. We sat in the jacuzzi and enjoyed the incredible views of the star laden night sky. Everyone was very accommodating and the dinner at their restaurant-excellent!!
Stayed 3 nights in Oct 2023
Response from Flanigan's Team on 4 Nov 2023
Richard, Thank you for letting us know about your recent stay. We are thrilled that you enjoyed your stay and the property. We await your next visit to the area so that we can host you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Flanigan's Team on 20 Oct 2023
Robert, Thank you for the 10 out of 10. It sounds like you enjoyed your stay. We hope you will choose us the next time you visit southern Utah.

10/10 Excellent

Jackie

Stayed 2 nights in Oct 2023
Response from Flanigan's Team on 16 Nov 2023
Jackie, Thank you for the 5 out of 5! We are glad you enjoyed your stay.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property! Clean and kept up very well. We highly recomend this place and definitely use the spa if you can - the massages were fantastic!
Stayed 1 night in Oct 2023
Response from Flanigan's Team on 17 Oct 2023
Matthew, Thank you so much for the review. We are so happy that you enjoyed everything and were able to take advantage of our spa services. We can't wait to have you come back and stay with us again.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I stayed here for our one year anniversary trip and had a wonderful time! The hotel is beautiful and peaceful. We also got couples massages that were incredible! 10/10 recommend!!
Stayed 2 nights in Oct 2023
Response from Flanigan's Team on 17 Oct 2023
Brittney, Thank you so much for reviewing our property. We are delighted that you chose to celebrate your anniversary with us. We love that you had the couple's massage. We can't wait for you to come back and celebrate more anniversaries with us.

10/10 Excellent

Maryjulia

Stayed 1 night in Oct 2023
Response from Flanigan's Team on 4 Nov 2023
Thank you for the 5 out of 5 review. We hope to see you another time.

10/10 Excellent

tracy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cade C on 11 Oct 2023
Thanks for the positive review Tracy. We are glad you are pleased.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and very comfortable inn located at the outset of Zion.
Stayed 2 nights in Sep 2023
Response from Cade GM on 9 Oct 2023
Michael, Thank you for letting us, and others, know that you enjoyed your stay at Flanigan's Resort and Spa. It means a lot to us.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cade GM on 9 Oct 2023
Thanks for the 10 out of 10 rating, Deborah! You get a 10 yourself!

8/10 Good

Daniel, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in many ways: breakfast buffet, staff service, room, convenience, safe and quiet. But, way too expensive.
Stayed 2 nights in Oct 2023
Response from Cade GM on 9 Oct 2023
Thank you for your feedback. We're glad you enjoyed your stay with us. We take pride in our top-notch breakfast, staff service, room, and safety. We value your input and are committed to improving our guests' experience. We hope to see you again soon.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is idyllic and staff very friendly and helpful. Ventilation within the room could be improved, seemed unusually stuffy and moist with the air conditioning turned off.
Stayed 2 nights in Sep 2023
Response from Flanigan's Team on 2 Oct 2023
Karen, Thank you for taking the time to review our property. We are pleased to hear that you liked our property as well as thought the staff was helpful and friendly. We strive to ensure all of our guests have an amazing experience. We will let our engineering department know of your concerns about the room being "stuffy". Thanks for letting us know. We hope that you will stay with us again on your next trip to Zion National Park.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Flanigan's Team on 2 Oct 2023
Thank you for rating us a 5 out of 5. We hope to see you next time you visit southern Utah.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property and the Spotted Dog restaurant. Would definitely recommend!
Response from Cade GM on 27 Sept 2023
maSo glad to hear you enjoyed your stay at the resort and had a great experience at the Spotted Dog restaurant. It's always wonderful to hear positive feedback from our guests. We appreciate your recommendation and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Vonda

Stayed 1 night in Sep 2023
Response from Flanigan's Team on 17 Oct 2023
Vonda, Thank you for the 5 out of 5. We hope to see you another time.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to Zion National Park. Property was well maintained and very relaxing. Restaurant on property was excellent.
Stayed 2 nights in Sep 2023
Response from Flanigan's Team on 26 Sept 2023
James - Thank you for the review. We appreciate your feedback. We hope that you will stay with us again the next time you stay.

10/10 Excellent

Royce, Owensboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room. Clean bathroom.
Stayed 2 nights in Sep 2023
Response from Cade C on 22 Sept 2023
Thank you for the positive feedback Royce! Our staff really do make the difference. Enjoy your stay.

10/10 Excellent

Julie, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property with a great Spa and restaurant nearby. The property could use better lighting at night. The stairs need better lighting to be able to walk to the ice machine or the hot tub. Love the rooms, spa like toiletries, and very comfortable beds
Stayed 3 nights in Sep 2023
Response from Cade GM on 21 Sept 2023
Thank you for providing us with your valued feedback on your recent stay at our luxurious resort. We are delighted to hear that you enjoyed the serenity of our property and the excellent spa and restaurant amenities located nearby. Your comments regarding the lighting at night have been duly noted and will be taken into account for future enhancements. Please note that Springdale was just listed as a Dark Sky Community and we have strict regulations to limit light pollution. We are pleased to know that you were particularly impressed with the quality of our rooms, spa-inspired toiletries, and plush bedding. It would be our pleasure to have the opportunity to host you again soon for another indulgent sojourn from Las Vegas. Thank you again for choosing our resort for your recent stay.

10/10 Excellent

Patrice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for the Zion Shuttle as well as the beautiful drive thru Zion via UT9E.
Stayed 2 nights in Sep 2023
Response from Cade C on 20 Sept 2023
Thank you for the review Patrice, we appreciate that. Our location at Shuttle Stop 3 is only a 7 minute walk to the Park Shuttle System and it takes a huge worry out of your stay-where to park. At Flanigan’s, you can park your vehicle and never move it for your entire stay. It’s that easy!

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The restaurant was great.
Stayed 3 nights in Sep 2023
Response from Cade C on 17 Sept 2023
Thanks for the review Sheryl! Spotted Dog is in a class by itself. We are glad you enjoyed your stay.Cade CGM

10/10 Excellent

Glenda, Santa Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place!! We walked right into Zion National Park from here very close. Listened to live music, and the restaurant food was delicious!!
Stayed 2 nights in Sep 2023
Response from Cade C on 16 Sept 2023
Thank you so much for the great review Glenda! We love listening to live music and so we have it scheduled every Saturday through the season. We are pleased you were able to enjoy.Cade CGM

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cade C on 16 Sept 2023
Thanks for the positive feedback Carl. I’m glad you were satisfied with your stay. Cade C GM

10/10 Excellent

David, Watchung

Stayed 3 nights in Sep 2023
Response from Cade GM on 9 Oct 2023
Thank you for taking the time to review your stay!

10/10 Excellent

Murielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay right outside Zion National Park. The views from the labyrinth at the top of the hill are amazing!!! We had 5 adults and stayed in the Gary Adams Suite. Only drawback I would mention for those that like to prepare their own meals is that there is just a small fridge, microwave and cart with coffee and glasses/mugs and a small sink so not equipped to cook meals. But there are several restaurants within walking distance.
Stayed 1 night in Sep 2023
Response from Flanigan's Team on 12 Sept 2023
Thank you for taking the time to let us know about your stay. We are so happy to know that you enjoyed the views and our property. Unfortunately, none of our suites/hotel rooms are equipped with full size kitchens. If that is what you are looking for, we do have two Villas that are equipped with full size kitchens and yards. We look forward to your next stay.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! The staff are amazing - they are the reason this place is a gem. The restaurant is very good (and hotel guests get a discount). The pool is well maintained and the hot tub is nice after a day of hiking. We enjoyed an amazing couples massage at the spa. Only (very small) complaint was that the room AC is weak - max cold was 68 and the unit was really loud when it turned on. The heat (100 degree days) and noise made it hard to sleep restfully. The mattress was super comfy though!!
Stayed 4 nights in Aug 2023
Response from Guest Experience Team on 7 Sept 2023
Thank you for your review! We are thrilled to hear that you loved your stay with us and that our staff made a positive impact on your experience. We are glad that you enjoyed the restaurant and the pool area, and that the spa services were to your liking. We apologize for the inconvenience caused by the AC unit, and we'll make sure to look into it. Nevertheless, we are happy to hear that you found the mattress to be super comfy, and hope that you were still able to get some restful sleep. We appreciate your feedback and hope to welcome you back soon!