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"The men’s and women’s restrooms were out of paper towels for 2 days. The pool was filthy. Staff did nothing about the paper towels. The staff checked me in on the wrong day."

"Great hotel on the quieter side of the riverwalk. I’ll stay again!"

"When I first arrived, the hotel had a leak in the main lobby. Other than that, the hotel was a cozy place to stay. They had a decent breakfast, filled my tummy!"

"Small restroom but GREAT location."

"Great location"

"s"

"we reserve 2 rooms for a wedding, one for the bride and one for me as the groom, we arrived at 2am to check in and when we got to the bride's room the door wouldn't open, we went to the reception and they changed the key and when we got in it didn't work. security came to open it for us because the door was locked from the inside. in the end we got in even though the bride was already afraid to sleep in the room which had a locked door from the inside. it was 3am before the situation with the room was resolved. When we entered the room it smelled strongly of marijuana. we went back to the reception to ask for another room. from the 1st floor they sent us to the 11th floor. when we asked to compensate us for all the time lost they said we would be contacted by email, after a week no one contacted us."

"Lovely room. We will be staying here more often."

"The place is luxurious and unique, but I wish I had known when I booked that this is a timeshare. I just wanted a quiet hotel after an extremely long day of traveling, but the concierge wanted me to book an "informational session." I finally relented so I could get to the room and relax, but the sales team called me TWICE that night and TWICE the next morning to "remind me to bring my credit card and ID with me" to the session. Definitely not relaxing to be disturbed that frequently. I think the facilities are beautiful, but I wish hotels.com or even some of the reviews would have clued me in to the nature of the property, as I just thought I was staying at a nicer Hyatt hotel with upgraded amenities, not a timeshare that would make my entire stay about selling me a timeshare. You couldn't even take advantage of the "free Starbucks coffee and gourmet pastries" they advertised without being hounded, because they are only available at the media/presentation lounge. Maybe I was just gullible and should have done more homework before I booked, but I thought others should be aware if they're booking through hotels.com, as well, since that is not made clear on the hotels.com site."