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"Our stays with the Kahler Grand were tied to medical procedures at the Mayo Clinic. The staff understands Mayo is the reason the majority of guests are in Rochester. Everyone is kind, warm, and respectful. My husband and I want to acknowledge Salma who helped us extend our stay after our flight was cancelled last minute. She was both empathetic and professional. The hotel is above an easily accessed underground tunnel system of shops, restaurants, and connections to Mayo and other hospital building shuttle stops."