Ratings based on 55 Verified Reviews

4.7 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Cornwall, UK

Posted 08-Mar-2017
Pros: Its style & ambience, fabulous grounds & setting, very good food, very good attentive staff. A truly wonderful hotel
Cons: There is always room for improvement, even in the very best hotels, but nothing here worth mentioning
Location: Quite isolated, Soma Bay comprises several hotels within a short walk & that's it, but who needs to go anywhere with a hotel as nice as this !
Perfect break to relax, could be a little remote for some, but the hotel caters for all your needs
Comment from Hotel Management
09-Mar-2017 by Russel, Hotel Management
Dear Ian, Thank you very much for staying at Kempinski Hotel Soma Bay and for sharing your positive experience with us on Expedia. We were more than happy to hear that you enjoyed all facilities and services and felt perfectly relaxed during your stay at our hotel. Providing great experience to our guests is what we are striving for every day and we will happily share with our team that we have succeeded to grant you a great vacation. On behalf of the entire team it would be a pleasure to welcome you back to Soma Bay soon. Warm regards, Russel Storey General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

A special place to stay

Posted 16-Feb-2017
Pros: Well organised and professionally run as one would expect of a 5 star hotel, yet casual, friendly and accommodating towards a variety of guests.
Cons: Tell the hotel (Robinsons) next door to turn their loud music down as I found this a bit intrusive of the peace at Kempinsky some times.
Location: There's not much to do except relax - which is exactly what I wanted. I enjoyed jogging most night, swimming and snorkelling and just taking it easy.
I was very well looked after from the moment I arrived until the time I left. The hotel staff were positive and generally friendly and made me as a single traveller feel extremely welcome and at home.
Comment from Hotel Management
18-Feb-2017 by Russel, Hotel Management
Dear Nigel, Thank you very much for choosing Kempinski Hotel Soma Bay and for sharing your positive experience with us. We were more than happy to hear that you enjoyed all facilities and services and felt relaxed during your stay at our hotel. We will happily share your feedback with our team as this is always a great motivation for us. Your constructive feedback will also be communicated to the relevant management for further consideration. On behalf of the entire team it would be a pleasure to welcome you back to Soma Bay soon. Yours sincerely, Russel Storey General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great location

Posted 13-Sep-2016
The staff tries to be very courteous, but comes accross as very aggressive. One day before we left, the room service kept asking us at what time we will vacate out room. We had one expense on our bill that we could not explain. The staff at the front desk told us bluntly that it was just the equivalent of $5, "not much money".
Comment from Hotel Management
17-Sep-2016 by Russel, Hotel Management
Dear Guest, Thank you for choosing our hotel and for taking the time to share you feedback online. We are glad to hear that you found our hotel nice and preferred the location. We regret to hear about your encounter with room service and front desk and we apologize for any inconvenience caused. Rest assured that this is not representative of the standards we usually provide and your feedback is taken with the utmost interest to avoid such occurrence in the future. Thank you once again for staying with us and we hope that the positive memories will dominate and you will consider returning to us to experience our true hospitality. Yours sincerely, Russel Storey General Manager
5 out of 5
by Mohamed

This traveller left a rating score only Posted 22-Jul-2016 on Hotels
5 out of 5
by mahmoud helmy

This traveller left a rating score only Posted 17-Jul-2016 on Hotels
4 out of 5
by A verified traveller from Oman

Amazing hotel (but the food is stinky)

Posted 16-Jul-2016
The overall experience is very good, but the prices in the restaurants are extremely high compared to the other 5 star hotels. The food was stinky and not tasty. Everyting else was so perfect and I hope they will take care of the FOOD QUALITY and prices in the future. I highly recommend this hotel
Comment from Hotel Management
19-Jul-2016 by Russel, Hotel Management
Dear Sam, Thank you for choosing our hotel for your latest vacation and for taking the time to share your review online. We are glad to see that overall you had a good experience however we regret to hear that our culinary offer was not up to your expectations. Rest assured that guest comments are taken with the utmost interest and we have shared your feedback with the related department heads for further consideration. Thank you once again for staying with us and also for your recommendation. We are looking forward to welcome you back in a not too distant future. Yours sincerely, Russel Storey General Manager
4 out of 5
by Osman from Cairo

Very comfortable hotel

Posted 14-Jul-2016 on Hotels
Hotel is very good, only negative thing is that when we arrived the room during didn't have the basic stuff for hospitality i.e kettle , tea etc, but when i called room service they provided us with everything, also prices of food and drinks are extremely overpriced.
Comment from Hotel Management
19-Jul-2016 by Russel, Hotel Management
Dear Osman, Thank you for sharing your feedback about your recent stay in our hotel. We are glad to hear that you had a comfortable stay however we regret to see that our arrival amenities were not up to your expectations. We offer tea & coffee making facilities upon request and we are glad to hear that this has been handled efficiently upon your call. Thank you also for your constructive feedback regarding the prices which will be taken into consideration. We are looking forward to welcome you back soon. Best regards, Russel Storey General Manager
5 out of 5
by Adham from Egypt

Great Hotel

Posted 14-Jul-2016 on Hotels
Soma is a wonderful bay. Kempinski is the best hotel there. Don't miss (1)going to Breakers where you'll enjoy a magnificent swimming & snorkeling spots, (2)going to Cascades spa (sea water, one-of-a-kind, full of jets pool), (3)watching the sunset from Marina. Room furniture was not well organized, leaving us no space move, so we had to move the pieces ourselves. Air condition is so cold, no matter what you do to fix it.
Comment from Hotel Management
20-Jul-2016 by Russel, Hotel Management
Dear Adham, Thank you for staying with us and for sharing your feedback online. We are glad to hear that you have enjoyed your vacation in Soma Bay while experiencing the various facilities and activities all around the bay. We regret to hear that some room arrangements and facilities were not up to your expectations. It is our priority to satisfy any guest request on the spot therefore we apologize if we failed to do so during your stay. We will follow up on your concerns to ensure that such issues do not reoccur in the future. We hope to welcome you back again soon. Yours sincerely, Russel Storey General Manager
4 out of 5
by Samir

This traveller left a rating score only Posted 02-Jul-2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Jun-2016
Very polite staff, great view and nice activities for kids
Comment from Hotel Management
18-Jun-2016 by Russel, Hotel Management
Dear Guest, Thank you for choosing our hotel for your recent vacation and for taking the time to share your feedback with us. We are delighted to see that you have enjoyed your stay with us and appreciated the polite service of our staff, the great view and the activities offered to our little guests. We are looking forward to welcome you back during your next trip to Soma Bay. Sunny greetings, Russel Storey General Manager