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Hilton Sofia - Sofia Hotels
Rating: 5.0 Stars
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Hilton Sofia

1 Bulgaria Boulevard, Sofia - Map
 
 
"Deteriorating every time"
I stay at this hotel every year for a few nights but noticed that with each year the hotel facilities and service have been deteriorating to the point that I would not call it a 5-star hotel anymore. During my last visit two things tipped me to the point of deciding not to stay there anymore: -internet -air quality Internet: When checking in the receptionist mentioned that I am a Hilton Honors member but did not tell me about the free wifi (for e-mail and browsing only). She gave me directions on what to do and where to go in order to pay for premium internet. I guess I should have been more proactive and should have read everything on the web site. But when you are tired from a long flight it's hard to think. And in the morning the staff had left a note under my door, saying that I owe 31 BGL for a room upgrade! When checking out they told me that there was a mistake and the bill was for internet but did not give me a corrected invoice, listing the internet price. So I ended up paying much more than the internet would have cost. However, since this was right before Christmas I did not want to get into an argument for a few euros so I paid the bill and decided that writing a review and warning my fellow travelers will be better. Please read below for my comments on air quality.
A Traveller
This family-friendly Sofia hotel is located in a shopping district, within 1 mi (2 km) of Slaveykov Square, National Palace …More

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