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"Failed to show up for airport transfer to property. We got a taxi that got lost then was unable to climb the mountain due to their road conditions. We had to climb the mountain by foot to attempt to check in but the staff had already left for the evening and failed to respond when we continued to ask for assistance. Our flight arrived at midnight and at 2am my family was still not sure where we would be staying the next 3 days/nights. Taxi driver was awesome and found us a safe place to rest...

"The hosts are wonderful and accommodating. The meals are nice. The room was like a cabin, with a fiberglass skylight- not suitable for sleeping past dawn. No A/C or desk fan. No bedside light. Mosquitos were a problem. Sorry. I wanted to heap praise, but cannot."

"Hotel no conocia de la reserva hecha a hoteles.com. Ni con la reserva impresa con numero"

"It is no longer at the address listed and the phone number did not work. Paid for the room that doesn't exist"

"Very helpful and willing staff,. Nice setting, excellent breakfast"

"The staff is very friendly and helpful. The buffet is delicious and varied"