Fabulous hotel, fabulous staff!
Great hotel and great staff!
It is located away from the city, closer to the airport and is a nice oasis from the hustle and bustle of Siem Reap. The shuttles to downtown are a nice touch that make it easy to get around.
The staff are just amazing. From the moment you arrive they pamper you and make your check in process so easy. Since our room wasn't ready, they gave us another room to relax in until the room was ready.
The pool area was wonderful.The restaurant in the hotel was good but we preferred to eat every night out in Siem Reap at the night markets.
The staff did a great job of booking a tour for us on the first day and a car on the second day - no questions, just tell them what you want and it is done. Horms was the main person we dealt with and he was wonderful - always had a smile and took care of everything we wanted.
After we checked out we had an hour to kill before going to the airport, so we were sitting around in the big, impressive lobby which is an open area and hence not air-conditioned. Horms took us to the business office which had a/c and even had our drinks and lunch delivered there.