Search Residences in Shelsley Walsh

"Dated room with no AC, but has everything needed."

"Very comfortable stay, staff were really friendly and helpful (especially when our Sat Nav took us to the wrong village) and the breakfast was delicious. Parking was ample and the whole check in process was super. The team were very flexible and helpful when we notified them that we would not be able to arrive by latest check in time and were accommodating of our arrival time."

"Good breakfast staff excellent "

"Good parking space"

"I have stayed many times at this property. The front desk staff are always a bonus as they always have a smile and welcoming attitude. Also, the breakfast at the hotel continues to please with the amount of selections and piping hot. However, the hotel advertises free self parking and until this current stay that was the case. Unfortunately, they have changed their process and parking was managed by a third party. Not only was it not free, it was on the expensive side of other parking lots in the area. I would suggest returning to free parking for guest because it was a major factor in choosing this hotel in the area. "

"There is no doubt the grounds and historic parts of the hotel are beautiful but was expecting a higher quality of service and food / drinks . The waiting staff in bar and restaurant whilst lovely and friendly just not experienced or customer focused. .We dined in the restaurant and food was v mediocre . We had ordered a bottle of white wine to have during dinner and it eventually arrived after we had finished dessert despite asking for it . When it did arrive it was warm and no ice bucket again e had to chase and ask for ice twice . Breakfast similar experience junior waiting staff who don't really understand quality service. We had to wait for tea and then just got one cup poured and didn't get any opportunity for more or a pot .Service charge for dinner was added which we thought was cheeky bearing in mind the lack of service. They need a more senior front of house or restaurant manager . The new modern extension on lilac / purple is so outdated and seating not that comfortable. this area could be made much nicer needs a refurb."

"We had a fantastic stay here to celebrate my Wife's birthday. Hotel is located really close to all Malvern facilities like the theatre, shopping, evening entertainment and access to the hills. We booked the "delixe apartment" but internally atvthe hotel this is known as the "Hideaway" It is actually a 3 bedroom apartment with beautiful period features like dormer windows bit the important elements have been lovingly refurbished recently. Beautiful master bedroom with comfy bed, quality bedding, modern shower room with rainfall power shower, separate modern toilet, beautiful lounge area and a fridge and tea and coffee facilities. Sweets and chocolates along eith biscuits were left in the room too. The apartment is at the very top of the 150 year old building and offers views across the hills. The staff we met at the hotel seemed genuinely interested in making our stay a positive one, wishing my wife a happy birthday, giving advice for bars and restaurants in the area, detailing walking routes across the hills and allowing us to use the small onsite car park. Breakfast is lovely and ordered from a menu but the times are quite prompt and early, especially for a weekend with a 9.30 finish and 9am on weekdays. I understand a family run hotel wants to focus the breakfast period but some guests will find (and did find) it a struggle to make it on time! Cooked Breakfast consisted of good quality, i assume, local ingredients, with some nice home made muesl. We will return."

"I paid on arrival at 5:10pm, to be then asked for my card details in full that made me feel uncomfortable so l froze my bank card. So glad l did as the young girl tried to charge me again 4 times from 9pm up until 9:30pm, she clearly gave up and although the Manager Islam was helpful l am yet to receive assurance via email that their error won’t be duplicated. I would avoid if l am honest"

"staff are friendly, hotel is just tired, with no food in the evenings , breakfast isn't too good "