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"The hotel was nice and very clean. The only issue that bothered us was about 10 mins. after check-in we were in the room and there was a knock at the door. Before we could even get to the door, the guy from the front desk opens our door with a key and starts in. He was startled and left with no good explanation. Sketchy. 😳"

"Breakfast was really good "

"The air conditioning was excellent. The man at front desk was great!!! The property was safe, and clean. I would stay again for sure!!! "

"Clean and comfortable. The host was very helpful without being intrusive."

"Staff was great"

"Bad"

"Whole place is dated. Room was old, and "patched up" in several places. They didn't replace towels or clean the room the whole week. We asked for housekeeping service and they came and only made the bed, and gave us a few towels. They didn't clean the bathroom, or even empty the garbage cans. The breakfast bar had no proteins, only cereals and breads. The hot tub did not get hot, and most evenings the pool and hot tub were closed well before the posted closing time. We were in town to visit our grandchildren, and were hoping to bring them back to the hotel pool. The hotel charges $30 per non registered guest for 2 hours of pool use, which is ridiculous, especially when the place was empty. The owner is quite obviously trying to save money instead of spending money to make it better to get more people to actually want to stay there. I would not stay there again. There are much better places in Shelby."

"The breakfast menu was varied and fresh."

"This was our second stay in Birdsong Cottage. The location was ideal for anything we needed to do in the Shelby area. The property is an adorable cottage, very clean and well appointed. We especially loved the generous amount of counter space and cabinets in the bathroom. Hope to stay again in the future."