4/10 Poor
Bobby
Travelled with family
2 May 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I drove 4.5 hours to get here and arrived at 1:50 pm. I was told i had to wait until 2 to go to my room or there woukd be an additional charge. So i went and filled the car with gas and returned at 2:35 pm. Then i was told that my room may or may not be ready. So i waited another 15 minutes for someone to verify that.
While waiting i explained i was here for a baseball tournament and that i may need to extend my stay and that i would find out tonight.she told me she would extend it by 1 night.
We won the ballgame and therefore need to extend our stay by another night so upon returning i spoke to the desk clerk and she told me she couldn't extend my stay due to me booking the room through TRIVAGO. I asked if she had availability for the 2 nights and she said yes. I then told her their has to be a way to solve this? So, finally she booked me 2 additional nights after displaying an attitude. I politely thanked her. When i got to the room i asked my wife if she mentioned to the desk clerk that we needed 2 additional nights? She said the clerk told her we had to do it in the morning.
I usually stay in Belmont at the Holiday Inn Expressbut decided to try Tru because it is closer to the ballpark. I think I'll go back to the Holiday Inn Express next time. Life is just too short.
Bobby
Stayed 1 night in May 2024