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Reviews of Hilton Shanghai Hongqiao

5 out of 5
Hilton Shanghai Hongqiao
No.1116 Hong Song East Road, Shanghai, Shanghai

Reviews

8.6

Excellent

Rating 10 - Excellent. 488 out of 1000 reviews" "
Rating 8 - Good. 361 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Naritsuka, Hong Kong

Liked: Property conditions & facilities
at a quiet location, with variety of food selection
Stayed 1 night in Apr 2024
Response from Cecilia on 18 Apr 2024
Dear guest, thank you for your stay at Hilton Shanghai Hongqiao and giving us such a great recognition! We are committed to creating a thoughtful service experience and unique staying memories for every guest. We are glad that you could regard this time as a worthwhile and satisfying journey. And the hotel is getting a high degree of renovation and we look forward to welcoming you to experience our new rooms and new facilities. Best Regards, Hilton Shanghai Hongqiao

10/10 Excellent

Ciyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel breakfast was great. Staff was nice.
Stayed 2 nights in Mar 2024
Response from Cecilia on 18 Apr 2024
Dear guest, thank you for your stay at Hilton Shanghai Hongqiao and giving us such a great recognition! We are committed to creating a thoughtful service experience and unique staying memories for every guest. We are glad that you could regard this time as a worthwhile and satisfying journey. And the hotel is getting a high degree of renovation and we look forward to welcoming you to experience our new rooms and new facilities. Best Regards, Hilton Shanghai Hongqiao

8/10 Good

Elan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
vvv
Stayed 2 nights in Jan 2024

8/10 Good

SING NAM, Arcadia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

SING NAM, Arcadia

Stayed 1 night in Jan 2024

10/10 Excellent

Coco

Stayed 1 night in Nov 2023

10/10 Excellent

Mr H David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Wei

Liked: Cleanliness, staff & service
Nice hotel with very spacious rooms. I suggest they put instruction of how to operate the blind in the room. I had to go to the front desk to get someone to help me close the blind with a remote control. The room phone did not work that is why I had to go down to get help

10/10 Excellent

SING NAM, Arcadia

Business traveller
Liked: Cleanliness, staff & service, amenities
總體還是不錯的！價格也很好
Stayed 4 nights in Nov 2023

10/10 Excellent

Yujun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Evan

Stayed 26 nights in Oct 2023

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

John

First trip post Covid
Finally a business trip to China after Covid. Great room, very spacious. Comfortable bed. Seems the staff constantly trying to upsell anything. ordered double scotch at the bar and was barely a single, no rocks to hid in. Getting a taxi in Shanghai has gotten to be a real headache and they hotel didn’t have much luck either. Breakfast buffet was excellent
Stayed 3 nights in Sep 2023

10/10 Excellent

MEI-YEN

Stayed 1 night in Aug 2023

2/10 Terrible

Felix charn-wah, deerfield

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small, low floor, no privacy and smell smoking
Stayed 3 nights in Aug 2023

8/10 Good

Jun

Stayed 3 nights in Jul 2023

10/10 Excellent

sarabjeet

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service by Tom duty manger was amazing and his crew was so polite. He made my trip so comfortable . Great customer service.
Stayed 5 nights in Jun 2023

10/10 Excellent

Denise

Stayed 1 night in Mar 2023
Response from Jelly on 29 Mar 2023
Dear guest, thank you for your stay at Hilton Shanghai Hongqiao and giving us such a great recognition! We are committed to creating a thoughtful service experience and unique staying memories for every guest. We are glad that you could regard these time as a worthwhile and satisfying journey. And the hotel is getting a high degree of renovation and we look forward to welcoming you to experience our new rooms and new facilities. Best Regards, Hilton Shanghai Hongqiao

10/10 Excellent

Domonique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hospitality
My second time staying here and the service, hospitality and overall ambience of the hotel was still great.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Hilton Shanghai Hongqiao on 28 Jul 2021
Dear Guest, Thank you for your stay at Hilton Shanghai Hongqiao! We are glad to know you enjoyed a memorable stay with us and appreciate your high recognition of our hotel. Hope to see you again soon in the near future.

8/10 Good

Genaro II

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Anny on 9 Mar 2021
Dear Genaro, Thank you for your stay at Hilton Shanghai Hongqiao. We are dedicated to make every guest to enjoy every minute in hotel. And we are appreciate if you could share with us the details of any problems you encountered during your stay, so that we can take immediate improvement actions to meet your satisfaction. We are looking forward to your reply and suggestions. Best regards, Hilton Shanghai Hongqiao

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful, albeit not that convenient. Everything was top notch and you can always just hop in a taxi to go to where you want to.
Stayed 1 night in Aug 2019

10/10 Excellent

Bridgett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Excellent hotel, I really likethe room, hotel services and staff..no complaints at all. Super close to Hong Kong border.
Stayed 2 nights in Jan 2020
Response from Stella on 13 Jan 2020
Thank you for your stay at Hilton Shanghai Hongqiao! I'm pleased to know you were able to experience our authentic Hilton hospitality and enjoyed your stay with us. We hope to see you again soon in the near future!

10/10 Excellent

Jing

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with good location. Staff are helpful and very friendly yet professional
Stayed 3 nights in Dec 2019
Response from Stella on 13 Jan 2020
Thank you for your stay at Hilton Shanghai Hongqiao! I'm glad to know you were able to experience our authentic Hilton hospitality and enjoy your stay with us. We look forward to seeing you soon in the future.

4/10 Poor

Jeremy, Toronto

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No hot water at 2am. Showering with cold water made me sick. Ordered a room with single king bed but got one with 2 single beds.
Stayed 1 night in Dec 2019
Response from Stella on 13 Jan 2020
Thank you for your feedback regarding our water heaters. We know how important a hot shower is during a journey, your comments will help us to improve the situation. We hope you will consider staying with us again in the future.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Stella on 13 Jan 2020
Thank you for your stay at Hilton Shanghai Hongqiao! We hope to see you again soon in the future.

8/10 Good

Kimura, Tokyo,Japan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Please give us a voucher of limousine service for double confirmation, not only talking.
Stayed 2 nights in Dec 2019
Response from Stella on 16 Dec 2019
Thank you for staying with Hilton Shanghai Hongqiao! I have shared your comment to hotel management and we appreciate your feedback regarding to limousine service. Hope we will see you soon in the future.

8/10 Good

Yow Ming

Stayed 1 night in Nov 2019

2/10 Terrible

MOHAMAD

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel
Carpet smell is very bad, not clean room, bad service
Stayed 2 nights in Oct 2019
Response from Stefanie on 16 Oct 2019
Thank you for your stay at Hilton Shanghai Hongqiao! I appreciate your review of the issue with your guest room, I have reviewed your feedback with the hotel team and we are now actively taking steps to freshen our guest rooms. Besides, I'm very sorry that you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Stefanie on 7 Oct 2019
Thank you for your stay at Hilton Shanghai Hongqiao! Hope to see you again soon in the near future.

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Stefanie on 29 Sept 2019
Thank you for your stay at Hilton Shanghai Hongqiao! Hope to see you again soon.

8/10 Good

MarkS, Vancouver BC

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Basic room was fine. Pricy breakfast option. A little far from public transportation. But nice garden area, and away from high traffic road.
Stayed 1 night in Sep 2019
Response from Stefanie on 29 Sept 2019
Thank you for staying with Hilton Shanghai Hongqiao! I'm glad to know you have enjoyed your stay with us, hope to see again soon in the near future.

10/10 Excellent

sudarsono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good quality hotel
though far from metro station but the hotel is perfect
Stayed 1 night in Sep 2019
Response from Stefanie on 18 Sept 2019
Thank you for your stay at Hilton Shanghai HOngqiao! I'm pleased to know you have enjoyed your stay with us. Hope to see you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Stefanie on 3 Sept 2019
Thank you for your stay at Hilton Shanghai Hongqiao! Hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and large room. It’s good for business travel.
Stayed 3 nights in Aug 2019
Response from Stefanie on 3 Sept 2019
Thank you for your stay at Hilton Shanghai Hongqiao! I'm glad to know you have enjoyed your stay with us. Hope we will see you soon in the near future. Safe trip!

6/10 Okay

Gorakh

Liked: Cleanliness, staff & service
It was good TV was not working properly, even they are charging for extra drinking water. Mosquitoes are biting
Stayed 2 nights in Aug 2019
Response from Stefanie on 2 Sept 2019
Thank you for staying with Hilton Shanghai Hongqiao! I'm sorry for your unsatisfied staying experience, we are currently working with our maintenance team to ensure that none of the issues you experienced with your room happens again. If you return to Shanghai, we hope you will consider staying with us again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Stefanie on 20 Aug 2019
Thank you for your stay at Hilton Shanghai Hongqiao! Hope to see you soon in the near future.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Stefanie on 2 Aug 2019
Thank you for your stay at Hilton Shanghai Hongqiao! Hope to see you soon in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the hotel. The only drawback is that there were not any stores around
Stayed 2 nights in Jul 2019
Response from Stefanie on 2 Aug 2019
Thank you for your stay at Hilton Shanghai Hongqiao! Glad to know that you have experienced our authentic hospitality. We look forward to seeing you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
very good place and good services。room very clean and very big
Stayed 15 nights in Jul 2019
Response from Stefanie on 22 Jul 2019
Thank you for your stay at Hilton Shanghai Hongqiao! I'm pleased to know that you have enjoyed your stay with us, hope we will see you soon in the future.

10/10 Excellent

Chan Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Communication
Amazing, good breakfast but WiFi server signal is too weak.
Stayed 6 nights in Jul 2019
Response from Stefanie on 17 Jul 2019
Thank you for staying with Hilton Shanghai Hongqiao! We have informed the engineering staff to check with the WiFi and make sure we provide a better experience to our guest. Look forward to seeing you again in the near future.

6/10 Okay

Seung Hyun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could improve
Could have better front desk service. It was not up to unpleasant level but could be more friendly.
Stayed 1 night in Jul 2019
Response from Stefanie on 17 Jul 2019
Thank you for your stay at Hilton Shanghai Hongqiao! Exceptional guest service is the foundation of our brand promise and your feedback will help us to improve. Hope to see you again soon.

4/10 Poor

brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has booked breakfast but was informed this was not included in the price I had paid
Stayed 3 nights in Jul 2019
Response from Stefanie on 11 Jul 2019
Thank you for your feedback. As checked with our system, your booking is non-breakfast reservation. We highly recommend you to contact Expedia.com with this issue and we also will double check the information on the online channels to avoid the same issue happen again. Thank you again to let us know.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect. I would always come back.
Stayed 3 nights in Jun 2019
Response from Stefanie on 27 Jun 2019
Thank you for staying with Hilton Shanghai Hongqiao! I'm glad to know that you have enjoyed your stay with us, hope we will see you soon in the near future.

10/10 Excellent

Shakil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Stefanie on 21 Jun 2019
Thank you for choosing Hilton Shanghai Hongqiao! We hope to see you soon in the near future.

8/10 Good

SAMER

Liked: Staff & service, room comfort
Stayed 1 night in May 2019
Response from Stefanie on 31 May 2019
Thank you for your stay at Hilton Shanghai Hongqiao, we hope to see you again.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Stefanie on 31 May 2019
Thank you for staying with Hilton Shanghai Hongqiao, hope we will see you soon in the near future!

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Stefanie on 27 May 2019
Thank you for your stay at Hilton Shanghai Hongqiao! Hope we will see you soon in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2019
Response from Stefanie on 27 May 2019
So glad you were able to experience our authentic Hilton hospitality. Hope to see you return again soon!