Ratings based on 223 Verified Reviews

4.3 out of 5
88% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Secluded Hotel on the Beach

Posted 16-Mar-2017
Great hotel, amenities and food options. It seems relavitly new. The beach area is small but not horrible. Also, there is no surf in that area but a beautiful view.
Comment from Hotel Management
27-Mar-2017 by Masami Egami, General Manager, Hotel Management
Dear Mr. Michael, What a great rating, thank you very much for sharing your experience! The surfing in the bay next to us is possible most of the times as the conditions there are different but this indeed depends on the weather. I hope we will be able to welcome you again soon on another occasion! Best regards,
5out of 5
Recommended
for Everyone
by A verified traveller from Luxembourg

Beyond my Expectations

Posted 01-Mar-2017
Pros: You can't go wrong on an island like Mahe but what made Kempinski special for me was the wonderful staff, spacious rooms, and delicious food.
Cons: Nothing
Location: The other nice thing is that they had snorkeling equipment and kayaks available. I wish I had known so I didn't pack mine.
From the moment we arrived we were greeted with warmth, pampered and treated with a combination of professional staff who possessed a lovely sense of humor. We arrived early and the staff did an excellent job making us comfortable until the room was ready. I thought we would have to wait an hour or two and instead it was less than 30 minutes.
Comment from Hotel Management
27-Mar-2017 by Masami Egami, General Manager, Hotel Management
Dear valued Guest, Thank you very much - what a great feedback. I am pleased to hear that you enjoyed your stay and am especially proud that our staff could make your time on the Seychelles special. I hope we will have the chance to welcoming you back soon at our hotel or one of our sister hotels in the world. Best regards,
4out of 5
Recommended
for Everyone
by A verified traveller

Nice 4-Star Hotel

Posted 28-Feb-2017
Pros: Grounds, room
Cons: Beach service needs a little work. The water jugs are nice, but at times difficult to get your hands on. Add staff to the beach to help more.
Very impressive entry and grounds. Our room was very clean and the complimentary water provided during room make-up in the morning and for turn down service on the night stand was a nice touch. In general, the staff were good, not great. Several people were wonderful, but others were average and did not go above and beyond as should be the case in a "5-star" hotel. The food was average, not incredibly impressive, but the variety was nice. Drinks were definitely resort prices, paying the equivalent of 10-15 USD for a beer. Beach is a lot of reef, great for snorkeling, but not as nice for just plain swimming. Enjoyed it, but not the 5-stars I thought I was getting.
Comment from Hotel Management
27-Mar-2017 by Masami Egami, General Manager, Hotel Management
Dear Mr. Chris, Thank you very much for taking the time to share your experience. I truly appreciate your valuable feedback as it helps us to improve further. We indeed just recently added more staff to serve on the beach since we are experiencing a higher booking volume than ever and I will also address your comments regarding the food and the staff so we can improve our service quality. I still hope that you enjoyed your time with us on the Seychelles and thank you again for sharing your feedback. Best regards,
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Feb-2017
Excellent resort with very friendly and helpful staff. There are better beaches on the island but the one here is great considering it's literally on the doorstep.
Comment from Hotel Management
27-Mar-2017 by Masami Egami, General Manager, Hotel Management
Dear valued Guest, Thank you very much for your great rating and for taking the time to share your experience. I am pleased to note that your enjoyed your time with us and I hope we can welcome you again soon! Best regards,
5out of 5
Recommended
for Everyone
by A verified traveller from Manchester by the sea Ma

Resort on beach in Seychelles

Posted 01-Feb-2017
Pros: All said above
Location: On a lovely beach.....lots of water sports.....local restaurants about a 15 minute drive.....about a 20 minute drive to the capital of Victoria.
We were thrilled with our stay from our arrival on....property is lovely...spacious guest room with the most comfortable bed....twice daily maid service....comp. soft drinks and water daily. Staff is OUTSTANDING...good food and lots of choices at breakfast and "Themed" Buffet Dinners. Also a lovey restaurant on the beach. Extra touches...pitchers of ice water on beach....."tasting" drinks...ie ice tea, smoothies...brought to you at beach area.....staff there for snorkeling, paddle boarding...kyaking...overall a great experience...would highly recommend and would go back...STAFF is the BEST...from the dining room to the front desk to the "beach staff" and housekeeping. The Assistance Front Office Manager Mr. Alexia was very helpful as was Sarah one of the guest relations staff.
Comment from Hotel Management
27-Mar-2017 by Masami Egami, General Manager, Hotel Management
Dear Mrs. Stephanie, What a wonderful review. Thank you very much for taking the time to share your positive experience - I am happy to note that you enjoyed your stay and will share your feedback with my team. I hope to welcome you soon on another occasion. Best regards
5out of 5
Recommended
for Couples
by A verified traveller from Dubai

Amazing Hotel

Posted 30-Jan-2017
Pros: As above.
Cons: A drinks package may be a good idea for half board guests.
Location: Baire Lazare
It was an amazing hotel with such excellent staff. There were so many plus points about the hotel and employees at the Kempinski that I could not put them into words. The staff made us feel welcome on arrival, and nothing was to much trouble. My wife and I shared our Birthdays at the Kempinski, and we both received cakes and well wishes from everyone at the hotel. A truly wonderful and beautiful holiday resort.
Comment from Hotel Management
27-Mar-2017 by Masami Egami, General Manager, Hotel Management
Dear Mr. Fred, Thank you very much for your kind words. I am very delighted to hear that you enjoyed your birthday stay with us and hope we will have the chance to welcome you back soon on another occasion. Best regards
3out of 5
by A verified traveller

Resort Hotel away from it all

Posted 16-Jan-2017
Pros: Efficient staff. Small jazz combo in the bar in the evening.
Cons: Food prices, wine prices. Wines by the glass were bad South African wines, probably corked. Pillows should be down at these prices. Decent bath robes
Location: Location away from everything so you are reliant on the hotel for everything. It was raining so we did not explore.
We stayed one night- we found the food and wine very expensive, and early continental breakfast not good at all- sad looking fruit with flies crawling on them, and stale croissants. Pillows were strange- puffy and polyester. I'm glad it was only one night. The best thing was the lovely drive back to the airport early the next morning.
4out of 5
Recommended
for Everyone
by A verified traveller from london

luxury option - if on a budget

Posted 04-Jan-2017
Stayed over new year - staff are very helpful - room was very functional and clean. Overall this is a very good "luxury on a budget " option. " The hotel is well equipped and does all the things you would expect from a 5 star resort without those little extras which differentiate the uber luxury brands . The location is good and is on a nice stretch of sandy beach in its own large and private secluded grounds. While the rooms are good value, the extras add up , £40 each for breakfast and £10 a bottle of sparkling mineral water . You are also a taxi ride away from other dining options . Overall would recommend.
Comment from Hotel Management
27-Mar-2017 by Masami Egami, General Manager, Hotel Management
Dear Mr. Jason, Thank you very much for sharing your feedback with us. I am glad to see that you enjoyed the New Year's celebration with us and hope we will have the chance to welcoming you again soon on another occasion. I have well noted your comment and we are actually currently working out some options to include beverages in certain dining options to improve on the value offer. Best regards,
4out of 5
Recommended
for Everyone
by A verified traveller from chicago, illinois

Great but misses 5-star hospitality mark

Posted 21-Dec-2016 on Orbitz
Cons: Restaurants. The sushi was TERRIBLE. Very overpriced for the most bland rolls. The restaurant should be converted to a Thai or Indian place.
Location: Too cumbersome to leave the resort.
This is a great hotel. However, the staff is not super overeager to please. It may be culture thing because we experienced same thing with taxi drivers. Once you arrive, you won't leave, too isolated and too expensive to move. The food is OK. Not enough variety and very overpriced. There are lots of flies and mosquitos and it effects the appetite. Otherwise room is very comfortable and housekeeping excellent.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Dec-2016 on Hotels