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Overview of Mandarin Oriental, Santiago

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Guest reviews

4.4 / 5Excellent
425 reviews
Guests rated this property 4.6/5 for cleanliness.

Amenities

  • Pool
  • Free parking
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

Popular LocationParque Arauco Mall7 min walk
Popular LocationKidZania Santiago13 min walk
Popular LocationClinica Alemana4 min drive
AirportSantiago (SCL-Arturo Merino Benitez)20 min drive

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  • Room, 1 King Bed (Club)

    Room amenities

    • 560 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Room, 2 Single Beds (Club)

    Room amenities

    • 560 sq ft
    • Sleeps 3
    • 2 Single Beds
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  • Deluxe Room, 1 King Bed

    Room amenities

    • 560 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Deluxe Room, 2 Single Beds

    Room amenities

    • 560 sq ft
    • Sleeps 3
    • 2 Single Beds
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  • Deluxe Room, 1 King Bed

    Room amenities

    • 560 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Executive Suite, 1 King Bed

    Room amenities

    • 872 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Executive Suite, 1 King Bed, Terrace

    Room amenities

    • 872 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Luxury Suite, 1 King Bed (Diplomatic)

    Room amenities

    • 1313 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Luxury Suite, 1 King Bed, Terrace (Diplomatic)

    Room amenities

    • 1313 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Presidential Suite, 1 King Bed

    Room amenities

    • 2583 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Deluxe Room, 2 Queen Beds

    Room amenities

    • 506 sq ft
    • Sleeps 3
    • 2 Queen Beds
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  • Deluxe Room, 1 King Bed, Accessible

    Room amenities

    • 560 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Executive Room, 1 King Bed

    Room amenities

    • 560 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Executive Room, 2 Queen Beds

    Room amenities

    • 560 sq ft
    • Sleeps 3
    • 2 Queen Beds
    Show details
  • Executive Room, 1 King Bed

    Room amenities

    • 560 sq ft
    • Sleeps 3
    • 1 King Bed
    Show details

About this area

Santiago

Located in Santiago, Mandarin Oriental, Santiago is next to a golf course. Nescafé Theater of The Arts and La Chascona are cultural highlights, and some of the area's activities can be experienced at Los Leones Golf Club and Santiago Cable Car: Oasis Station. Travelling with kids? Consider KidZania Santiago and Chilean National Zoo. Parasailing and rafting offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby.

Popular Location

What's nearby

  • Parque Arauco Mall - 7 min walk
  • KidZania Santiago - 13 min walk
  • Clinica Alemana - 4 min drive
  • Sculpture Park - 7 min drive
  • Costanera Center - 7 min drive

Getting around

  • Santiago Central Station - 11 min drive
  • Military Academy Station - 18 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 20 min drive

Restaurants

  • Senso — 1 min walk
  • Matsuri — 1 min walk

About this property

Mandarin Oriental, Santiago

Family-friendly hotel with 2 restaurants and free valet parking
This smoke-free hotel features 2 restaurants, a 24-hour fitness centre and a bar/lounge. Valet parking is free. Additionally, a poolside bar, a coffee shop/café and a conference centre are on-site. All 310 rooms feature thoughtful touches such as bathrobes and slippers, plus 24-hour room service and flat-screen TVs with cable channels. Guests will also find wireless Internet access (surcharge), wired Internet (surcharge) and minibars.
Mandarin Oriental, Santiago offers 310 forms of accommodation with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.
This Santiago hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2016.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: WiFi (CLP 7000 per night), Wired Internet (surcharge)
Available in some public areas: WiFi (CLP 7000 per night)

Parking and public transport

Free self parking
Free valet parking
Electric car charging station
Limited parking spaces
Parking height restrictions apply
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Local area shuttle (surcharge)
Limo/town car service
Ski shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CLP 25000 per person
2 restaurants and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service

Things to do

24-hour fitness centre
18 holes of golf
Aerobics classes
Children's pool
Seasonal outdoor pool
Shopping
Spa services

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)
Seasonal outdoor pool

Conveniences

Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Ski storage
Tour/ticket assistance
Wedding services

Languages spoken

English
French
Italian
Portuguese
Spanish

Business services

11 meeting rooms
Computer station
Conference centre (16738 square feet of space)

Outdoors

Garden
Pool umbrellas
Terrace

Spa

Aromatherapy
Body treatments
Facials
Hydrotherapy
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - swedish
Massage - Thai
Reflexology

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Handrails in hallways
Handrails in stairwells
In-room accessibility
Roll-in shower
Wheelchair-accessible lounge
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)
Wheelchairs available on site

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Linens
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hairdryer
Shower
Towels

Entertainment

TV channels
Flat-screen TV

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Connecting rooms available
Desk
Iron/ironing board
Laptop-friendly workspace
Phone
Safe
Slippers

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Renovations and closures

The property will be renovating from 01 October 2019 until 01 January 2021 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Sauna
  • Selected guestrooms
  • Spa
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CLP 65000 per pet, per week
Up to 11 lb/5 kg

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for CLP 39000.0 per night.
Free cots (infant beds)

Payment types at the property

American Express
Diners Club
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CLP 25000 per person (approximately)
  • Fee for in-room wireless Internet: CLP 7000 per night (rates may vary)
  • Fee for in-room wired Internet: CLP 7000 per night (rates may vary)
  • Fee for wireless Internet in public areas: CLP 7000 per night (rates may vary)
  • Airport shuttle fee: CLP 47000 per vehicle (one-way)
  • Pet fee: CLP 65000 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CLP 39000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The seasonal pool will be open from September to March
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Grand Hyatt Santiago Hotel
Grand Hyatt Santiago
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Santiago Hyatt
Hyatt Santiago
Santiago Hyatt
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Guest reviews

4.4
Excellent
5 - Excellent
272
4 - Good
100
3 - Okay
33
2 - Mediocre
10
1 - Poor
10
4.6
Cleanliness
4.5
Service and Staff
4.5
Amenities
4.4
Property condition

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities

    Given the low price due to renovations its huge value for money... services are a bit lacking and communication is good but you have to have patience. Would not give it a five star hotel rating as there were a few instances that did not live up to associated 5 star standards - one of which is that the children's hamburger is one of the most expensive items on the menu... another; we were 3/4 through dinner and asked to order desert (service was slow) and were bluntly told kitchen is closed - the 'Host' offered us a desert on the house the next day and was extremely apologetic - next day came and he avoided us like we had Corona Virus and refused to talk with us (made no attempt even after eye contact)... the extremely professional waitress resolved the matter and fully accounted and made up for his Tiago's 'disrespect'... I wish I had got her name as she was definitely a 6 star rating! Other amenities are awesome - pool (wow), rooms are spacious, there is a sophistication and charm that is pleasing - front desk and all other staff (excluding a few at the restaurant who generally gave an impression that they did not want to be there and only 'pretended' to like you to get a tip and were quite curt - almost rude... but that was the minority) were attentive and as accommodating as one might expect or exceeded expectations. There are renovations going on... which although almost invisible are apparent but with neither inconvenience or real both - not yet the full experience.

    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great, safe hotel in Santiago. Within easy walking distance to mall, restaurants, and parks.

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Very attentive staff with attention to detail. Most spoke very good English with one server speaking impeccable English

    Stayed 1 night in Jan 2020

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 3 nights in Dec 2019