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Reviews of Mediterraneo Emotional Hotel & SPA

4 out of 5
Mediterraneo Emotional Hotel & SPA
Via Della Vittoria 18/a, Santa Margherita Ligure, Genova

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 133 reviews" "
Rating 8 - Good. 44 out of 133 reviews" "
Rating 6 - Okay. 14 out of 133 reviews" "
Rating 4 - Poor. 3 out of 133 reviews" "
Rating 2 - Terrible. 5 out of 133 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Derek, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service and care was very reassuring. Great views and breakfast was nicely done. Family atmosphere. Close to the town.
Stayed 1 night in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Superb interior decor distinguished the hotel from the standard formula hotels. Definitely worth a visit.
Stayed 1 night in Apr 2024

10/10 Excellent

Vasily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was very friendly and upgraded our room for free.
Stayed 1 night in Mar 2024

10/10 Excellent

SERGIO, OPIO

Stayed 1 night in Nov 2023

8/10 Good

Yoke Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing spa, great location and service
Amazing spa access, superb location in the town center, 6 mins walk to train station + 3 mins walk to restaurants row and it's the nearest town next to Portofino. Stayed there for 4 days, 3 nights....the most amazing thing is the Spa access, that even though apart from the fact steam room was out of order. Don't forget to check out all the buttons in the warm 31 degrees swimming pool. Love the super hot and cold bath plus the sauna...as a family, we've really enjoyed the Spa right at the end of the day. Staff was really friendly and helpful in general, makes us feel like home away from home. Breakfast was great especially it's in a glass room, however it's even better if they would consider changing their daily varieties for guests who stay there for a couple of days especially. We really appreciate the special upgrade and spa arrangement for our boy. Bravo to everyone!
Stayed 3 nights in Oct 2023

10/10 Excellent

kim, santa barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful old world hotel with great staff
Stayed 3 nights in Sep 2023

10/10 Excellent

Marc

Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alessandro the manager went out of his way to help
Stayed 6 nights in Sep 2023

10/10 Excellent

Kirin

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, beautiful grounds and friendly staff. Rooms are on the smaller size but it was a comfortable accommodation.
Stayed 2 nights in Sep 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel, well located, wonderful and helpful staff
Stayed 3 nights in Sep 2023

8/10 Good

PAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of town, with short walk to beach and restaurants. Room was small with very little clothes storage. Bed was uncomfortable. Staff very helpful
Stayed 4 nights in Aug 2023

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel & staff
We had a wonderful stay,.staff were great expecially Nadir,location was super .would definitely stay here again.
Stayed 2 nights in Aug 2023

2/10 Terrible

Jennifer

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Helene

Stayed 1 night in Jul 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with lovely staff
What a beautiful hotel! A block off of the busy street so it's quiet and walking distance from everything. Huge breakfast buffet and so many beautiful rooms to rest in. But the big winner is the front desk staff. Really lovely women who helped me find everything I was looking for for a wonderful vacation! I'll be back!
Stayed 4 nights in Jul 2023
Response from Hotel Mediterraneo on 29 Jul 2023
Thank you so much Mrs. Robin,We look forward to welcoming you back!Hotel Mediterraneo

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Farzaneh

Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location was perfect and quiet. Steps from the beach and next to a big park and gardens. The room was beautiful with huge windows w a view. Very Santa Margherita. We will stay here again when we come back.
Stayed 3 nights in Jun 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel because it was a heritage building, a small-ish hotel just metres from the sea front and it did not disappoint. It has been beautifully restored and has a lovely, romantic feel. We had a standard double room which was fine - few frills but elevated by the patio area accessed by double doors from our room and the lovely view from it out across the rooftops of the town and to the hills behind. Shower was hot & powerful. Breakfast was varied and plentiful, all staff really pleasant and helpful. The Spa in the basement provided a welcome sanctuary on a rainy day, and the treatments were awesome. If four star frills (eg sound proof rooms. tea making facilities, iron etc) then pay for a better room or stay elsewhere. We didn’t care about any of these things as for us this was authentic Italy and that was exactly what we wanted. I would be very happy to return.
Stayed 7 nights in May 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint was the smell of my room. I had a one person room on the first floor.
Stayed 1 night in May 2023

10/10 Excellent

Virginie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful sea town! Wonderful hotel with a lot of character and charm. Fabulous location! Would recommend it and come back!
Stayed 4 nights in May 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel
Fabulous hotel in a lovely quiet location just away from the bustle of the main square. Lovely breakfast and access to the spa. My only criticism was that the bed was very uncomfortable and the pillows were really heavy and hard.
Stayed 1 night in Mar 2023

10/10 Excellent

Stephen, Liverpool

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An of grandeur comes as standard at this beautiful hotel. Situated close to the rail station and loaded with facilities, our rate included spa access and breakfast. One tiny suggestion, would be be is that the coffee is served fresh or the urn kept topped up.
Stayed 1 night in Sep 2022

10/10 Excellent

Antoine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and spacious room, great staff
Stayed 1 night in Sep 2022

2/10 Terrible

Humberto, Sugar Land

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the price, I’m a Expedia Gold, and I can tell you DO NOT stay at this place. Dirty, poor food, terrible beds. Even the valet scratched my rental car since their parking is none. Charged $40 Euros/night and have $1000 in damage. HORRIBLE HOTEL
Stayed 1 night in Aug 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and excellent location. Nice and quiet for sleeping and delicious buffet breakfast
Stayed 1 night in Jul 2022

10/10 Excellent

Miss Camilla

Stayed 2 nights in Jul 2022

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely charming hotel with gorgeous touches. Historic and very convenient to the sea side, the church and restaurants! The age of the property made the elevator a bit challenging because it was so small and the air conditioning would work for two hours and then turn off. However, the charm of the place and the convenience made this an absolute gem!
Stayed 3 nights in Jun 2022

6/10 Okay

Linda

Liked: Cleanliness
Stayed 1 night in May 2022

10/10 Excellent

Elias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated hotel, location is convenience and easy parking
Stayed 1 night in May 2022

10/10 Excellent

binkie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. However, breakfasts were poor.
Stayed 5 nights in Nov 2021

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location close to everything. Host & staff are very hospitable. Reasonable priced, clean and
Stayed 3 nights in Oct 2021

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Amazing Service, Nice staff, I forgot my vest with wallet at night it was waiting for me at the reception next morning.
Stayed 1 night in Oct 2021

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall
Great service, comfortable room with all necessary amenities. A la Carte breakfast was great. We also had dinner at the restaurant which was excellent.
Stayed 1 night in Sep 2021

10/10 Excellent

Anre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff and accommodations were outstanding. Staff was friendly and helpful. Hotel was clean and loved the location. Our favorite part of the day is the breakfast on the terrace. Great way to start the day!
Stayed 3 nights in Sep 2021

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well kept building. Great location. Super friendly staff
Stayed 1 night in Sep 2021

6/10 Okay

Jonas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
We felt we were not the guests they wanted
The property is completely remodeled and in excellent condition, however our room had a joining room with a pocket door. We could clearly hear the whispering conversations of the couple in the next room as well as when they used the toilet or the shower. In fact we heard the gentleman urinating. We can only assume they heard us as well. The next day the receptionists chuckled when we informed them about the issue which gave us the impression that they were already aware it existed. The check in itself was quick but they did not communicate the key points. We were told that our rate didn't include the spa. But I found the confirmation that clearly stated that spa was included, but it was too late since the spa was already booked due to covid restrictions. They never told us there was a private beach area either. When we inquired, it was also fully booked. The AC is controlled at the front desk and they failed to rest the set point from 24C which is the unoccupied setpoint. I went to the front desk to inform reception and she said she reset the setpoint to 16C. I tried to tell her it kept turning off she insisted it would be fine. It wasn't and I ended up opening the windows so we could sleep. The breakfast was really good with several options.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an elegant hotel located in the center of SLM, convenient for strolls around the town. The front desk and restaurant staff are extremely friendly and helpful. Rooms are elegant, modern and very clean. We visited with two small children (infant and young toddler) and they were extremely accommodating and patient with their needs. Highly recommend it!
Stayed 8 nights in Jul 2021

10/10 Excellent

Keeley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rather underwhelming
The hotel itself is beautiful and very centrally located in town. We were woken up throughout the night by our neighbours. Ours rooms were separated by a thin door. Very noisy. Reception staff were not particularly helpful or friendly. Nice spa facilities, although we had to pay extra to use them. Parking also cost an additional fee, so we parked on the street. Breakfast was good and service was good. On the whole, it was a little underwhelming.
Stayed 1 night in Oct 2020

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and perfect location
The hotel is perfectly positioned and it’s an enjoyable walk to Portofino a few kilometres away. The hotel staff were exceptionally kind and thoughtful even allowed me to stay having booked the wrong night online. The restaurant is also very good.
Stayed 1 night in Sep 2020

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Beautiful iconic hotel located perfectly in the centre of Santa Margherita. Such a wonderful place to come back to after a day trip or evening out and reassuring to always be walkable... even to the train station! Friendly staff, very clean bedroom and an incredible private roof terrace with a mouthwatering view. Loved my 4 nights here!
Stayed 3 nights in Sep 2020

10/10 Excellent

Vania, South Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, clean, small rooms but that was expected. Concierge was helpful.
Stayed 3 nights in Jul 2019

8/10 Good

Roger

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020

8/10 Good

Zaheda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is in centre of Santa Margherita Ligure, walking distance of restaurants and port, beach etc. Great period property with a fab modern feel. Great service but no porters to assist with luggage. Parking extra! Breakfast basic with additional Charge for eggs and meat products. Not good. Claudia was exceptionally helpful and her service and attention was excellent
Stayed 1 night in Aug 2020

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from Hotel Manager Mediterraneo Emotional Hotel & Spa * on 28 Jun 2019
Dear Guest, We are sorry about the score assigned to our hotel and we would like to understand what problems there were during your stay. thank you for your time.

6/10 Okay

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but room too small!
Loved Santa Margarita Ligure area. The hotel was very nice...but the room was too small
Stayed 2 nights in May 2019