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"The hotel had just reopened after its winter closure—something we weren’t aware is common for many hotels in Ibiza—and unfortunately, it showed. Upon arrival, the property felt uncomfortably cold, with a broken door in the lobby and no functioning air conditioning in our room. The spa facilities were particularly disappointing. Cleanliness was below expectations, the hammam was not sufficiently heated, and the sauna only reached 70°C. I also booked a massage, but the treatment room was cold and the overall experience was average at best. On a more positive note, the food was a standout. Breakfast, the lobby restaurant, and the rooftop Peruvian restaurant were all excellent, offering high-quality dishes and a very enjoyable dining experience. Overall, while I believe the experience would likely be much better during the summer season, the hotel—especially the spa and common areas—requires significant improvements in maintenance, comfort, and service readiness. "