2 outdoor pools
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Reviews of Hotel Diria Santa Cruz

3 out of 5
Hotel Diria Santa Cruz
Calle Central, Frente al Banco Nacional, Santa Cruz, Guanacaste

Reviews

8.4

Very good

Rating 10 - Excellent. 16 out of 40 reviews" "
Rating 8 - Good. 19 out of 40 reviews" "
Rating 6 - Okay. 2 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 2 out of 40 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Santa Clara. Convenient location and the inner courtyard area and pool are very nice. Clean and spacious. Breakfast was tasty.
Stayed 1 night in Feb 2024
Response from Hotel Diriá on 29 Feb 2024
Thank you for your comments and to stayed with us.

10/10 Excellent

Margrit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man at the front desk was very friendly and helpful. The breakfast was really good and the beds were very comfortable.
Stayed 1 night in Jan 2024
Response from Hotel Diriá on 6 Feb 2024
Margrit delighted to have had you at our property. Hope to see you soon. Thanks for your comments.

10/10 Excellent

Ray

Stayed 1 night in Jan 2024
Response from Hotel Diriá on 26 Mar 2024
Muchas gracias por su estadía con nosotros.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Diriá on 7 Nov 2023
Muchas gracias por su retroalimentación.Saludos cordiales,Hotel Diriá

10/10 Excellent

Mayrand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
Stayed 1 night in Oct 2023
Response from Hotel Diriá on 28 Oct 2023
Thanks for your feedback.Nice to have you in the hotel.Pura Vida!

8/10 Good

Cinthya

Travelled with family
Liked: Cleanliness, staff & service, amenities
Just what you need for a night stay if you are in Santa Cruz
Stayed 1 night in Aug 2023
Response from Hotel Diriá on 4 Sept 2023
Mil gracias por su comentario, nos ayuda mucho. Saludos cordiales,Hotel Diriá

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, staff & service
Convenient stay with all basic amenities, breakfast is good but coffe and pinto need an improvement. 1
Stayed 2 nights in Mar 2023
Response from Hotel Diriá on 27 Mar 2023
Thank you for your comments. We take note of your observation about the coffee and the pinto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Diriá on 24 Mar 2023
Muchas gracias por hospedarse con nosotros.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hotel Diriá on 7 Nov 2023
Russell mil gracias por hospedarse con nosotros. Estamos a sus órdenes.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, room comfort
Nice
Very nice and helpful people working there.
Stayed 3 nights in Dec 2022
Response from Hotel Diriá on 19 Dec 2022
Thanks for your review Russell! Have a great trip!

8/10 Good

Gerard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Cruz
A nice, quiet little hotel. Good location for shops, bank, restaurants. Comfortable room clean and spacious. Good food and a nice swimming pool. Lovely manicured grounds with nice flowers, trees and bushes.
Stayed 2 nights in Nov 2021
Response from Hotel Diria on 14 Nov 2021
Dear Gerard, Thanks for your review! We are glad you liked our property. Have a great trip! Best, Hotel Diria

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay for 1 night. Staff is excellent and extremely accommodating. Once the renovation is completed this will be a great property. Nice quiet stay!!
Stayed 1 night in Feb 2020
Response from Hotel Diriá on 25 Feb 2020
Thanks for your review!

8/10 Good

Nelson, San Juan del Sur, Nicaragua

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Comfortable place at a reasonable price. Would happily stay here again.
Stayed 1 night in Feb 2020
Response from Hotel Diriá on 22 Feb 2020
Thanks for yo review! Have e great trip back home!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel, not clean. With pest as crockery
Stayed 1 night in Feb 2020
Response from Hotel Diriá on 13 Feb 2020
Hi, Thanks for your feedback. We are sorry to hear you didn´t had the best experience. We will take in consideration this review to improve. Thanks! Best, Hotel Diriá

2/10 Terrible

Jackie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities
It was loud all night. There was no hot water . The beds were terrible.
Stayed 1 night in Jan 2020
Response from Hotel Diriá on 26 Jan 2020
Dear Jackie, Thanks for your review. We are sorry to hear you didn’t had the best experience. We double checked your room (#43) and the hot water is running, we also tested the beds and we don’t know what happened and we are sorry about your case. Would love to offer you a special discount if you come back. Please send us a message and we will be happy to help. Best, Hotel Diriá

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Hotel Diria on 7 Jan 2020
Thanks for your review! Hope to see you soon.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Hotel Diriá on 25 Oct 2019
¡Muchas gracias por la reseña!

8/10 Good

Adriana

Stayed 1 night in Nov 2023
Response from Hotel Diriá on 26 Mar 2024
Gracias por hospedarse con nosotros.

10/10 Excellent

Ruth

Stayed 1 night in Nov 2023
Response from Hotel Diriá on 14 Nov 2023
Mil gracias por su retroalimentación sobre la estadía con nosotros.Le agradecemos miles que se haya hospedado en el Hotel Diriá. Quedamos a sus órdenes.

10/10 Excellent

Virginia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, magnifica atencion
Stayed 1 night in Dec 2022
Response from Hotel Diriá on 21 Dec 2022
Muchas gracias Virginia, estamos para servirle!

10/10 Excellent

Carlos

Stayed 1 night in Dec 2022
Response from Hotel Diriá on 10 Dec 2022
Thanks for your review Carlos!

10/10 Excellent

Ana Carmona

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion. El personal muy amable.
Stayed 2 nights in Jan 2022
Response from Hotel Diriá on 26 Mar 2024
Mil gracias por hospedarse con nosotros.

10/10 Excellent

Miguel Ángel

Stayed 1 night in Jan 2022
Response from Hotel Diriá on 26 Mar 2024
Muchas gracias por su visita. Le esperamos.

4/10 Poor

Alexander

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Muy mal, el Aire Acondicionado no funcionó bien. El baño estaba en mal estado y despedía un olor muy desagradable.
Stayed 1 night in Jan 2022

8/10 Good

Randdy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Hotel Diriá on 26 Mar 2024
Gracias por su retroalimentación, es de gran ayuda para nosotros.

6/10 Okay

Helene

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
photos trompeuses
Nous avions réservé une chambre pour 9 neuf (famille de 4 ) et en arrivant chambre pour 3 personnes avec 2 serviettes... La chambre de 9 neuf a été revendue à d'autres clients. Hotel qui semble abandonné aux iguanes. Une pataugeoire et une piscine pas propre et utilisée pour faire des leçons à des locaux.
Stayed 1 night in Dec 2021

8/10 Good

SERGIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen sitio para hospedaje por viaje de negocios
El hotel es viejito pero limpio y funcional. La habitación y el baño contaban con las condiciones promocionadas. Si es importante que previo a cualquier estadía se revisen las instalaciones porque el desagüe de la ducha estaba obstruido y el agua se empozaba, por lo demás estuvo bien. La atención de la señora de la cocina muy personalizada y amable. Atendió las solicitudes con gran esmero. gracias. Es importante que el hotel verifique bien cuando se hacen reservaciones por esta plataforma porque el administrador de turno no tenía claro la obligación del hotel de hacerme llegar la factura electrónica con IVA.
Stayed 1 night in Dec 2021
Response from Hotel Diriá on 26 Mar 2024
Sergio muchas gracias por su retroalimentación. Vamos a repasar los procesos establecidos con el personal. Saludos cordiales.

8/10 Good

FRANCISCO

Liked: Cleanliness, staff & service, amenities
Está bien para ir a trabajar.
Stayed 3 nights in Dec 2021

8/10 Good

Kattia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Es un hotel como para pasar la noche no es como para quedarse a vacacionar
Stayed 1 night in Nov 2021
Response from Hotel Diriá on 29 Nov 2021
Muchas gracias por su reseña. Estamos para servirle!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très atypique ! Le derrière de l'hôtel oùon gare lesvvoitures n'estppas encorerremis à neuf et n'estpas très beau! Mais côté jardineet piscine,super! La chambre refaite à neuf, très propre, personnel sympa et les propriétaires adorables ! Beaucoupde potentielà venir pour unhhôtel ddéjà ppas mal !
Stayed 1 night in Jul 2021
Response from Hotel Diriá on 26 Mar 2024
Merci.

10/10 Excellent

Ronny

Business traveller
Liked: Cleanliness, staff & service, room comfort
Bien para el precio!
Stayed 1 night in May 2020
Response from Hotel Diriá on 14 Oct 2020
Muchas gracias por su reseña! Esperamos verlo pronto.

8/10 Good

Douglas Araya Gómez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno.
Muy bien el hotel. Habia musica con marimba. Muy tranquilo. Falto el servicio de desayuno solamente.
Stayed 2 nights in Mar 2020
Response from Hotel Diriá on 12 Mar 2020
Buenos trades Douglas, Muchas gracias por su reseña, fue un gusto tenerlo con nosotros. Qué pena, sí tenemos servicio de desayuno. Favor disulparnos por no expresar bien esto. Estamos para servirle. Saludos cordiales, Hotel Diriá

10/10 Excellent

Marisela, San José

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta la ubicación, las habitaciones impecables y bonitas! Excelente precio!! Mucha tranquilidad y excelente atención de todo el personal No me gusto que no tiene restaurante ! Pero desayuné en la soda de la iglesia y es delicioso
Stayed 2 nights in Feb 2020
Response from Hotel Diriá on 24 Feb 2020
Buenos días, Muchas gracias por su reseña! Tomaremos en cuenta lo del restaurante! Muchas gracias! Saludos, Hotel Diriá

10/10 Excellent

yessenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exelente lugar
Stayed 4 nights in Jan 2020
Response from Hotel Diriá on 21 Jan 2020
Buenas tardes Yessenia, Muchas gracias por su comentario. Espero que vuelvan pronto. Saludos, Hotel Diriá

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien situé à la porte du centre de Santa Cruz. Les chambres nouvellement rénovées. Une belle piscine. Une propriétaire très accueillante.
Stayed 1 night in Jan 2020
Response from Hotel Diriá on 18 Jan 2020
Nous vous remercions d’avoir choisi notre logement pour votre séjour et d’avoir pris le temps de laisser un avis. Nous sommes heureux de savoir que votre expérience à l’hôtel Diriá soit bien passée. Nous espérons vous revoir prochainement.

8/10 Good

Yves

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sympa !
Personnel très sympa et très serviable ! Nous reviendrons !
Stayed 1 night in Dec 2019
Response from Hotel Diria. on 16 Dec 2019
Muchas gracias por su preferencia estamos para servirles. Esperamos que regresen pronto. Hotel Diria.

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Todo estuvo bien
Stayed 1 night in Nov 2019
Response from Hotel Diriá on 5 Dec 2019
¡Muchas gracias Carolina! ¡Estamos para servirle!

8/10 Good

Tony

Liked: Cleanliness, property conditions & facilities, room comfort
Detalle
Se olvidaron de entregarnos jabón al llegar, tuvimos que solicitarlo
Stayed 1 night in Oct 2019
Response from Hotel Diriá on 25 Oct 2019
Disculpe por el inconveniente! Gracias por su reseña! Saludos, Hotel Diria