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"The evening show was great. There were a lot of choices with the food. The staff were friendly and helpful. There were limited washrooms and one was closed most days. The pool smelled like pee. Renovations outside our room for the duration of our stay were noisy and dirty. WiFi is slow and all amenities info is online, so access to the needed information was lacking."

"We celebrated our 7 year wedding anniversary here and loved it!"

"Arenal observatory and lodge is a biodiversity and conservation gem! We saw so many animals and plants while on the property! The accommodations were great and in line with ecotourism. Highly recommend for nature lovers!"

"We had an amazing stay at this hotel and truly enjoyed every moment. The staff were incredibly welcoming, friendly, and attentive throughout our stay. The rooms were clean, comfortable, and beautifully maintained, and the overall atmosphere was relaxing and peaceful. The location was perfect, with easy access to tours, hiking trails, and beautiful jungle parks, making it an excellent place for adventure and nature lovers. The food was excellent, with fresh and delicious options every day. What really stood out was the exceptional customer service — everyone went above and beyond to make us feel comfortable and taken care of. We would absolutely stay here again and highly recommend this hotel to anyone looking for a memorable and relaxing getaway."

"This property is just breathtaking! We loved every minute we were there! We will definitely return to this hotel! It’s a hidden 💎"

"Clean room, helpful staff an excelent breakfast"

"Excellent and helpful staff. Good quality hot water springs "

"Beautiful hotel and a great stay overall! The breakfast was fantastic and we loved the omelette bar. The dinner was also really good, everything was super tasty. The grounds were so beautiful and there is a small walking trail that also was beautiful and like walking through the forest. Location was also so close to so many food spots and things to do. We loved the pools they had available which have jets but wish they were heated. The rooms itself were nice with an amazing balcony but not the best view of the mountain as we’re kind of further away and there are trees in the way but still amazing views, lovely overall. The windows of the room were so clean it looked like you were looking straight out into the view. I wish they had a few updates with the lighting in the room which can make the room look dingy at nighttime. The tvs are small and I wish they had streaming apps but not the biggest deal. One other thing that was hard was wifi, we didn’t have good service as expected and the wifi in the rooms were extremely slow. I asked the staff about it and they said the WiFi works well everywhere but the rooms which didn’t make much sense to me. But it was still fine, I told them I was working remote and if there was somewhere I could work and they actually had a designated office room that was quiet and allowed me to work and take meetings with no problems which was really amazing. The staff were diligent and cleaned the room very well and helped with any requests we had!"

"The room is a bit old but clean. Breakfast is good, though for a longer stay it lacks variety. The staff is amazing, and overall it was a clean and great stay."