Ratings based on 2,302 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Santa Clara,Ca

Not good

Posted 16-May-2017
Front desk manager was not accommodating. The manager was training an employee and was very impatient with her and rude. I was overcharged 50 dollars but didn't have the time to fight it. I felt very inconvenienced.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-May-2017
Good location, close from freeway, quiet. Hotel staffs are very professional n provided an excellent service.
4 out of 5
Recommended
for Everyone
by A verified traveller from vancouver

Nice hotel close to light rail.

Posted 06-May-2017
It was a great hotel that is close. I really like the location. This hotel is very modern as well.
3 out of 5
by A verified traveller from Florida/Montana

Busy, noisy convention-oriented hotel

Posted 26-Apr-2017
Pros: Staff & service
Cons: Needs restaurant in facility for dinners. Room design, furnishings cold and unappealing.
Location: OK if staying for a big event at stadium or convention or amusement park. Not geared for other guests.
Staff was very good. Over all experience with facilities disappointing, mostly because of large meeting/convention orientation atmosphere that detracts from stay for personal enjoyment and comfort. Room decor cold.
4 out of 5
Recommended
for Everyone
by A verified traveller from CO

Nice convenient hotel ... troublefree experience

Posted 22-Apr-2017
No issues at all; would definitely stay there again!
4 out of 5
Recommended
for Everyone
by A verified traveller from CA

Close to the stadium

Posted 21-Apr-2017
The receptionist was great, very accommodating, informative and knowledgeable
3 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel in the center of Santa Clara

Posted 01-Apr-2017
Hotel is a bit noisy, both in the lobby and in the rooms as the doors between rooms are not well insulated. The hotel staff claimed they did not have a piano, and that they just donated theirs, only to come to find out that a full-blown grand piano was around the corner....
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Mar-2017
Pros: Quiet room
Cons: Housekeeping would knock as they walked into the room (twice), rather than knock first and see if it is OK to enter.
Girlfriend and I checked to get a nice quite place to relax and catch-up on some sleep. The bed was great and the curtains kept the light out which allowed us to sleep in, something we hadn't done in a while.
Comment from Hotel Management
22-Mar-2017 by Guest Relations Associate, Hotel Management
Thank you for choosing to spend your recent visit to Santa Clara at Hyatt. It sounds like you and your girlfriend found your bed to be comfortable. I appreciate the time to you took to provide us with your feedback. We look forward to welcoming you back to Hyatt Regency Santa Clara in the future! Brock S. - A Guest Relations Associate
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 15-Mar-2017
It was lovely and nice and clean and close to the airport of San Jose. Nice staff, if you ship boxes they charge $20 per box for delivery.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely

Posted 03-Mar-2017
Very nice hotel and staff. The only complaint is too dim lighting in the rooms.