Insufficient guest laundry service information, so that I had to wait 2 full days to get them back.
Annoying demonstration in front of the lobby on Sunday.
Hot water repair and fire alarm drill on Monday.
Comment from Hotel Management
08-Apr-2016 by Guest Relations Associate, Hotel Management
I sincerely apologize that your recent experience at our hotel did not meet expectations. Your candid feedback has been shared with our Management team to ensure the issues you encountered do not occur in the future. I hope we can have another opportunity in the future to welcome you back to Hyatt Regency Santa Clara, so you can experience our true Hyatt hospitality.
Brock S. - A Guest Relations Associate