Ratings based on 2,274 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Mar-2017
Pros: Quiet room
Cons: Housekeeping would knock as they walked into the room (twice), rather than knock first and see if it is OK to enter.
Girlfriend and I checked to get a nice quite place to relax and catch-up on some sleep. The bed was great and the curtains kept the light out which allowed us to sleep in, something we hadn't done in a while.
Comment from Hotel Management
22-Mar-2017 by Guest Relations Associate, Hotel Management
Thank you for choosing to spend your recent visit to Santa Clara at Hyatt. It sounds like you and your girlfriend found your bed to be comfortable. I appreciate the time to you took to provide us with your feedback. We look forward to welcoming you back to Hyatt Regency Santa Clara in the future! Brock S. - A Guest Relations Associate
4out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 15-Mar-2017
It was lovely and nice and clean and close to the airport of San Jose. Nice staff, if you ship boxes they charge $20 per box for delivery.
4out of 5
Recommended
for Everyone
by A verified traveller

Lovely

Posted 03-Mar-2017
Very nice hotel and staff. The only complaint is too dim lighting in the rooms.
3out of 5
Recommended
for Everyone
by A verified traveller

Bad timing?

Posted 25-Feb-2017
The "year round" heated pool and spa were closed. The fire alarm went off at 6am and we were told to vacate the building. There was no apparent fire and no explanation, but it was over an hour before we allowed back in our room.
2out of 5
by A verified traveller

Posted 19-Jan-2017
Hotel is tired. Guest rooms are poorly appointed.
Comment from Hotel Management
20-Jan-2017 by Guest Relations Associate, Hotel Management
I appreciated you taking a moment to provide us with your candid feedback. It is disappointing to learn that your stay did not meet expectations. Please know you feedback has been shared with our Executive Management team. Brock S. - A Guest Relations Associate
4out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Great Location!

Posted 10-Jan-2017
Loved being attached to the Convention center as we were there for the Wedding Faire. Food at the bar was delicious and surprisingly original for a big hotel. Staffing seemed short each time we came, though. Room was clean and large. Front desk staff was friendly and efficient.
4out of 5
Recommended
for Everyone
by A verified traveller from new jersey

Walking distance to stadium

Posted 03-Jan-2017
Pros: proximity to stadium
Cons: Cost , breakfast, security attitude
Large modern hotel, no breakfast, expensive bar. Can easily walk to stadium and no charge for parking. Staff was helpful except security which were pushy and nasty.
5out of 5
by Michael

This traveller left a rating score only Posted 23-Dec-2016 on Hotels
5out of 5
by Robin

Thanks for a great night

Posted 23-Dec-2016 on Hotels
made business trip very relaxing
5out of 5
Recommended
for Everyone
by A verified traveller

All filipino employees are corteous

Posted 23-Dec-2016
Pros: ambience
Cons: buffet breakfast. if the room has 4 pax, breakfast buffet should be for 4 pax
Location: convention
will definitely come back. cleanliness and hospitality at its best
Comment from Hotel Management
18-Jan-2017 by Guest Relations Associate, Hotel Management
Dear Guest, Thank you for your feedback regarding your past stay. I'm glad you enjoyed our location as well as the cleanliness of the property. Regards, Paul R. - Guest Relations Associate