Ratings based on 2,302 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveller from Santa Clara,Ca
Not good
Posted 16-May-2017Front desk manager was not accommodating. The manager was training an employee and was very impatient with her and rude. I was overcharged 50 dollars but didn't have the time to fight it. I felt very inconvenienced.
Recommended
for Everyoneby A verified traveller
Posted 14-May-2017
Good location, close from freeway, quiet. Hotel staffs are very professional n provided an excellent service.
Recommended
for Everyoneby A verified traveller from vancouver
Nice hotel close to light rail.
Posted 06-May-2017It was a great hotel that is close. I really like the location. This hotel is very modern as well.
by A verified traveller from Florida/Montana
Busy, noisy convention-oriented hotel
Posted 26-Apr-2017
Pros: Staff & service
Cons: Needs restaurant in facility for dinners. Room design, furnishings cold and unappealing.
Location: OK if staying for a big event at stadium or convention or amusement park. Not geared for other guests.
Staff was very good. Over all experience with facilities disappointing, mostly because of large meeting/convention orientation atmosphere that detracts from stay for personal enjoyment and comfort. Room decor cold.
Recommended
for Everyoneby A verified traveller from CO
Nice convenient hotel ... troublefree experience
Posted 22-Apr-2017No issues at all; would definitely stay there again!
Recommended
for Everyoneby A verified traveller from CA
Close to the stadium
Posted 21-Apr-2017The receptionist was great, very accommodating, informative and knowledgeable
Recommended
for Everyoneby A verified traveller
nice hotel in the center of Santa Clara
Posted 01-Apr-2017Hotel is a bit noisy, both in the lobby and in the rooms as the doors between rooms are not well insulated. The hotel staff claimed they did not have a piano, and that they just donated theirs, only to come to find out that a full-blown grand piano was around the corner....
Recommended
for Everyoneby A verified traveller
Posted 20-Mar-2017
Pros: Quiet room
Cons: Housekeeping would knock as they walked into the room (twice), rather than knock first and see if it is OK to enter.
Girlfriend and I checked to get a nice quite place to relax and catch-up on some sleep. The bed was great and the curtains kept the light out which allowed us to sleep in, something we hadn't done in a while.
Comment from Hotel Management
22-Mar-2017 by Guest Relations Associate, Hotel Management
Thank you for choosing to spend your recent visit to Santa Clara at Hyatt. It sounds like you and your girlfriend found your bed to be comfortable. I appreciate the time to you took to provide us with your feedback. We look forward to welcoming you back to Hyatt Regency Santa Clara in the future!
Brock S. - A Guest Relations Associate
Recommended
for Business Travellersby A verified traveller
Posted 15-Mar-2017
It was lovely and nice and clean and close to the airport of San Jose. Nice staff, if you ship boxes they charge $20 per box for delivery.
Recommended
for Everyoneby A verified traveller
Lovely
Posted 03-Mar-2017Very nice hotel and staff. The only complaint is too dim lighting in the rooms.
