Ratings based on 2,208 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Y

Overall, very pleasant stay

Posted 15-Nov-2016
Pros: Good location, friendly staff and clean room. The hotel is just mins away from San Jose airport. It has easy access to freeways and plenty of restaurants nearby.
Cons: Hotel staff is professional. They even helped with heating up leftovers for the children. It was a very busy convention weekend, so the staff was extra busy already.
Location: Winchester House.
4out of 5
by A verified traveller from US

Awesome Stay

Posted 12-Nov-2016
Very clean room, helpful staff, near freeways and restaurants and best of all right next to Levi's Stadium
5out of 5
by A verified traveller from Los Angeles, CA

Going to Levi's Stadium?

Posted 02-Nov-2016
Pros: The hotel is clean. The environment is friendly and fun! The food is tasty!
Location: It's location is ideal being that it is walking distance from the stadium and amusement park.
This is the perfect hotel if you are going to Levi's Stadium because of its proximity. You can walk there in just a few minutes. It is also steps away from the amusement park!
Comment from Hotel Management
18-Nov-2016 by Guest Relations Associate, Hotel Management
Dear QonaQuest, I'm so happy that you had a great stay with us in Santa Clara. I'm glad you enjoyed our accessibility to the Levi Stadium & Great America Theme Park. Sincerely, Paul R. - Guest Relations Associate
5out of 5
by A verified traveller from Bakersfield

Levi stadium walking distance

Posted 31-Oct-2016
Pros: clean, super friendly staff, fast service, i ask for an extra comforter, she was there like in 5 min, the hot tub, just pretty big, so you dont feel crowded, heated pool was a plus
Cons: because is next to convention center, traffic was awful, getting there the night before, took us more than 30 min just 1 block. leaving the next day on a sunday, after the game was bad, traffic again, but we knew this as they mentioned it on their website. to access the pool/hot tub you have to walk thru check in and the bar, which was not very convinient
Location: walking distance to convention center and levi stadium. nothing else around. no restaurants :( no coffee shop
2out of 5
by A verified traveller from US

Poor room condition

Posted 27-Oct-2016
Pros: The food
Cons: See above
My rooms shower had dark mold in all the grout and the lever that operated the drain was broken so I had to stand in a tub full of water while trying to take a shower.. The door to my room was very old and I had to use my shoulder to hit the door open. I would think that with the price that is being charged for a room a night I would not have to experience motel 6 conditions. I was forced to choose this hotel because my normal hotel branch was booked for that night but was able to return the following night and was comped for the inconvenience of having their hotel all booked the night before. I will not be returning.
4out of 5
by A verified traveller

Posted 25-Oct-2016
チェックイン時にハイアット ゴールドパスポートのメンバーカードを示すと部屋の好みに気をつかってくれた。
5out of 5
by A verified traveller from US

Great Santa Clara Convention center access

Posted 18-Oct-2016
Pros: Convention center indoor access, Free parking, Great breakfast, comfy clean room, In room mini fridge.
Cons: Hall carpeting.
Location: Santa Clara Convention center (attached), Great America across street, LEVI stadium - 1 block away.
Perfect convention center access down the indoor hallway. As this trip was on a rainy weekend, the indoor access was very much an asset. Rooms have mini fridge, iron, and coffee maker. Microwave down the hall with the ice machine. Nice TV, with plenty of channels, and complimentary wifi in rooms. Clean comfy room, preferred softer pillows given on request. View was great from the 10th floor, with a full-width desk at the window for easy suitcase access, or laptop use. Comfortable easy chair and ottoman. Heat and Air was quiet and in-room thermostat controlled. Hall carpet looks worn, but room carpets were clean and newer, where it counts. Four elevators were very fast, no waiting. Breakfast buffet may have been pricey if paid at the hotel, but I prepaid with the room, for a significant discount. It was full american with bacon, sausage, eggs, coffee, juice, breads, rolls, many fresh fruits and berries. Also had salmon and Asian breakfast items as well. Staff was efficient, accommodating, and friendly on every interaction. I suggest you choose a high floor in the back as early morning protesters were out with bull-horns on the street side. These protesters were not affiliated with the hotel staff at all. Since we were on a high floor, it was not really a problem for us.
Comment from Hotel Management
25-Oct-2016 by Guest Relations Associate, Hotel Management
Thank you for taking the time to provide such a detailed review. I am so happy to hear that our location was perfect for attending your convention. I am pleased you found your guest room to be well appointed. Your thoughtful remarks regarding our staff is greatly appreciated. Thank you for your recommendation. We look forward to welcoming you back to Hyatt Regency Santa Clara in the future! Brock S. - A Guest Relations Associate
5out of 5
by A verified traveller from Seattle

Great Hotel, but maybe needs some remodelling soon

Posted 16-Oct-2016
Pros: Staffs are 6/5. Loved their service overall.
Cons: Hotel condition?
Location: N/A
Everything was perfect, but I personally think that the hotel itself is getting old. The door to the room was heavy, parking lot to the hotel room is far (no back entrance/ access door?...hm), antique elevator, and low shower hydralic pressure. I mean the staff and everything else was good, but these are some of the things that the hotel itself could improve. (Compare to other hotels in the bay area)
Comment from Hotel Management
18-Oct-2016 by Guest Relations Associate, Hotel Management
Dear Ed, Thank you for taking the time to provide feedback and comments from your stay. I'm glad you enjoyed the staff and hotel. I will be sure to share your feedback with management as well. Regards, Paul R. - Guest Relations Associate
5out of 5
by A verified traveller

some checked-in mixed up but gave us a nice deal.

Posted 15-Oct-2016
Pros: The manager is so nice that to resolve our check-in mixed up she gave a free buffet breakfast in our entire stay .
Cons: Looks like pre/ check-in file in not hook up with the system or the staff doesn't know where to look .
Location: It's so convenient when you're in a conference at Santa Clara convention center , just steps away.
Excellent stay, staff are friendly , accommodating.
Comment from Hotel Management
18-Oct-2016 by Guest Relations Associate, Hotel Management
Dear Guest, I am so glad that you were able to enjoy buffet breakfast daily after having issues with check-in. It's great to hear the staff was very friendly and accommodating. Thank you for choosing Hyatt! Regards, Paul R. - Guest Relations Associate
2out of 5
by A verified traveller from San jose

Not following the expected hyatt standards

Posted 11-Oct-2016
Cons: Bathoom door,room service.
I usually go to Hilton next to it, but this time thought I should try something new, and go to Hyatt, because why not - it's a good name brand. My room's bathroom door was broken and not closing it was a major inconvenience. The room service also wasn't that great - the furniture was just left all over the place, and the bathroom wasn't cleaned that well either. Would not recommend to stay.
Comment from Hotel Management
17-Oct-2016 by Guest Relations Associate, Hotel Management
Good Afternoon! Thank you for taking the time to share your feedback from your stay at Hyatt Regency Santa Clara. I am sorry you did not enjoy your stay with us. I will forward your comments to the management team. Hopefully you will give us another try. Safe Travels! Anne Stannard Guest Relations Associate