Ratings based on 352 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ponoka Alberta, Canada

Hotel is close to parks and bus routes.

Posted 08-Feb-2016
Pros: Clean and well kept.
Cons: I liked hotel just the way it is - no need for change.
Location: Located close to large park - Sports, horse back riding, paddle boats, etc.
Excellent breakfast buffet in clean spacious surroundings with joining plateau. Very appealing.
2 out of 5
by A verified traveller

LOCATION IS MISLEADING!!!

Posted 06-Feb-2016
Cons: NEEDS TO CORRECT THE MAP, AND GIVE ACCURATE ACCESS
We had booked this hotel on expedia prior to coming on our Costa Rica Trip. Since we were renting a car, we wanted to drive and staying in a few different areas. When we were searching on expedia for hotels in monteverde, it says this hotels only 9 miles from it. (only an hour from our previous hotel) But once we were down in Costa Rica- we found out there is no access there, in that direction. You have to drive 3 HOURS around the lake to get to that location. so NO, it is NOT 9 mile drive from monteverde. its several HOURS!!!! so not happy about that. we called expedia to cancel- stating it was very misleading- and we needed to stay IN/near Monteverde… It was very difficult- and they (expedia) kept saying we may still get charged (even though we were canceling 24 hours in advance) we explained the website is misleading- and untrue. she kept trying to cal the hotel to confirm- but could not reach anybody on the phone.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Hotel Palma Real

Posted 05-Feb-2016
Pros: Good value, clean, quiet.
Cons: Minor maintanance items, (malfunctioning door lock which was repaired) towles weren't replaced the first day ( got new ones as soon as I asked)
Location: It is near the city park and soccer stadium although we did not have time to go. The Italian restaurant Olivia is litterally 10 steps from the casino
We were very pleased with our stay at this hotel and felt that it was excellent value for the price. The staff were friendly and helpful and took care of any small issues we had quickly. Our flight arrived late and the shuttle we arranged had left but when I called they sent another shuttle in about ten minutes. Check in was quick and easy in spite of the fact that the hotel was booked solid with two large tour groups. Of course we were tired from our trip so we decided to eat in the hotel restaurant. we were having some trouble deciding what to order when the waiter suggested we try the pizza which is not on the menu... it was great and reasonable, do try it. The included breakfast was also very good with hot and cold items, fresh juice and good coffee. This hotel is not downtown but there is a taxi stand just outside and you can get to the museums shops etc. for around $6-$8. Finally in the hotel description on Expedia it says there is a butterfly garden right next door. This is wrong! In fact when we asked at the front desk no one knew anything about it. I looked up the address on internet and our cab driver knew where it was across town, we did go and it was worth the visit.
4 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane

Good hotel

Posted 20-Jan-2016
Pros: the staff and the breakfast
Cons: The free airport shuttle. It should be clear at the booking or reservations of the room to request for free shuttle service
Location: I only used this hotel, because it was advertised that it was near the airport and that there was free shuttle service. Not sure what there is to do.
Good hotel, nice staff and great breakfast. When I made reservations, free shuttle to the airport was advertised. When I checked in and asked for the free shuttle service the next day, they told me that the free shuttle bus needed to be booked 24 hours in advance. That was not clear when we made reservations. The shuttle bus was however available to take us to the airport for $30. I think that this is false advertising. Make sure when people make reservations that there is an option where you can request the shuttle service. Do not advertise that the hotel is close to the airport and that there is free shuttle service if that is not the case. When you are travelling whilst on holidays, you don't always have the chance to call a hotel to request for shuttle service the next day.
4 out of 5
Recommended
for Everyone
by A verified traveller

For the price, I think hotel was pretty good.

Posted 19-Jan-2016
The staff was very helpful. All my requests were met promptly. Really enjoyed the free buffet breakfast. Kept me full for the entire morning and afternoon. OVER-ALL service was good.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wayside GA

Holiday Stay

Posted 18-Jan-2016
Cons: Get some items fix in the room, in some room the relaxing tube does not work, in other room the A/C will not keep the room cool.
I spent 2 days at your hotel one at the being of my Vacation in CR because my flight was so late getting to CR and the other when I left. I become friends with a couple of the employee which makes it enjoyable to go there. The hotel employees are very nice and friendly and which makes it very easy to talk. I have used this hotel for the past 4 years and will keep using it. It is in a good and safe location and close to a park.
1 out of 5
by A verified traveller from Chicago

Opposite of Pura vida

Posted 15-Jan-2016
Pros: We like that this hotel was so bad that it motivated us to get the heck out and go to a different hotel, which became our new favorite hotel.
Cons: There's no hope for this hotel. I'm sorry, but it was clear that nothing could be improved enough to make us want to come here again. Lesson learned.
Location: There was a giant park nearby, and it was nice because it gave us somewhere to go because the room was so uncomfortable, smelly, and gross.
I will never understand how this place has the ratings it has on Expedia. I question if they are from actual paid/confirmed guests. The photos online are not an honest representation. We paid for a Superior Room with a King bed, and we got a tiny shoe box-sized standard room with two queen beds shoved inside. Air conditioner didn't work, room was hot. The rug on the floor looked like a 20 year old doormat. The bathroom was dirty and dark and gross. Paint on walls chipped and stained. We left the room to go for a walk and decide if we should even bother staying. When we returned we noticed that the beds were disgusting, the sheets were stained beyond belief, and the pillows inside the dirty cases made our skin crawl. The person at the front desk didn't smile and staff looked miserable upon check-in. We spent 10 days in Costa Rica traveling the country and wanted to stay somewhere a little more reasonably priced and nearer to the airport so we could leave the following morning and get to the airport with little trouble. This was a terrible mistake. We took our bags, after being at the hotel for only a few hours, and we left and went to a new hotel. To put it in perspective, we wanted out so badly that we didn't even bother telling the staff why we were leaving, just that we had an emergency and had to get to the airport. We got in a cab, and they took us to a different hotel. We disliked it so much we didn't even try getting a refund, which we know would be impossible anyway.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Oaxaca

Torneo de Ajedrez

Posted 13-Jan-2016
Pros: La ubicación, el desayuno, el precio
Cons: Algunas amenidades de los cuartos se agradecerían
Location: esta cercano al Parque Nacional
Muy comodo el hotel, el personal atento para atender nuestras necesidadades, buena ubicación cercana a donde se realizaba nuestro evento
1 out of 5
by A verified traveller from Canada

Not recommended, not clean, bad location.

Posted 08-Jan-2016
November 2015 Bad location with only a couple of places around to eat. We booked a superior suite with a king bed and were given a standard room with a queen bed. The room was not clean - hair all over the sheets and bathroom. After calling down to the front desk for the cleaning staff to see the room, the staff didn't think the room needed to be any cleaner. Would not recommend or stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from NY

Gorgeous Master Suite

Posted 05-Jan-2016
Pros: Very spacious room.
Cons: Since there was a microwave in the room, cutlery would be very much appreciated.
Location: It is located in the middle between the airport and the center of the San Jose city.
The room was very relaxing. We wanted to stay longer. The check in staff was very pleasant. The concierge personal was very knowledgeable. The room seemed to be rarely used as it was not cleaned properly. But the room was so spacious and we loved the in room juguzzi! The only thing we did not like was that we could not have the breakfast at the hotel as we checked out 4:15AM. It would have been very nice if they had provided us a breakfast box.