Ratings based on 457 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Jan-2017
Hotel has great location, its next to la sabana park, and its very quiet
1out of 5
by A verified traveller from San Francisco

Do Not stay....

Posted 26-Dec-2016
Listing is completely wrong....it is not close to the airport us listed. It will take 1 hours to get the the hotel.
4out of 5
Recommended
for Everyone
by A verified traveller from M

Buen hotel

Posted 23-Dec-2016
Sencillo pero con los servicios necesarios para tener una estancia agradable, está muy cerca del centro, lo que permite ir a varios lugares caminando. Excelente atención del personal, muy amables y atentos.
5out of 5
Recommended
for Everyone
by A verified traveller from Costa Rica, CR

EXCELENTE LUGAR - SERVICIO Y UBICACION - 100% good

Posted 19-Dec-2016
Pros: El servicio al cliente, la alimentacion y la habitacion.
Cons: el parqueo no es tan comodo.
Location: cerca del los principales puntos de interes de San Jose.
Regularmente busco hoteles que me permitan tener acceso facil a los principales puntos o centros de comercio de San Jose y en esta ocasion tuve la oportunidad de hospedarme en este sitio y la verdad TOOODO fue excelente. La comida buena rica y variada, la habitacion impecable y comoda. que mas les puedo decir .. totalmente recomendado este lugar para sus visitas a San Jose. Nice hotel, 100 recomended if you have to travel to San Jose Downtown, everything you need you have it in this hotel.
3out of 5
Recommended
for Everyone
by A verified traveller

Mejorar la comida y atención del restaurant

Posted 15-Dec-2016
Buen Hotel, buena ubicación, buena habitación, atención de la recepción excelente, pero la atención del restaurante y la comida no fue buena.
3out of 5
Recommended
for Everyone
by A verified traveller from US

Nice staff, soft towels, decent location

Posted 19-Nov-2016
My experience was not great, but I tried to make the best of it. Starting with my arrival, I was suppose to be met by a shuttle. I searched through the mob of people trying to find a person with a placard containing my name ir at least find a vehicle marked with my hotel name. Neither of those things happened. I waited and waited. I emailed the hotel, got a response that they received the email and would get back to me, but never did. I tried calling but my phone didn't work or they weren't answering. After 3 hours, a taxi driver tried to help me and called multiple times from his cell phone. He could not get an answer either. I finally decided that I had better just pay the outrageous cab fare - $28 is for an 8 mi drive. The hotel said they would look into it, but never told me what went wrong. I found out they use a service that has a bame on the van unaffiliated with the hotel. Information thst would have probably saved me hours of time as I had seen one of their vehicles at least once while waiting. I am apalled at the lack of service here since I was a female traveling alone in a foreign country with no instructions as to where to meet my ride or what to look for. The hotel was decent, not great, but the price was reasonable. I thought I saw a pool when I booked, but there was not one. A staff member was waiting by my door at the time I had to leave to inventory the mini bar. The wine I had seemed previously opened and was sour.
3out of 5
Recommended
for Everyone
by A verified traveller from US

Room Meh, Breakfast Oustanding

Posted 13-Nov-2016
Pros: The included breakfast was one of the best I have had anywhere, especially given the price of the hotel.
Cons: Cleanliness
Location: No idea, arrived late at night and left early in the morning
The images of the hotel were definitely better than the real thing. The staff was very nice; however, the hotel room was less than I anticipated complete with dirty rug between the two beds. The hotel room was adequate for the one night we were in San Jose and actually in very good condition for Costa Rica; however, the images led me to believe a bit more. However, the included breakfast was one of the best I have had anywhere, especially given the price of the hotel.
4out of 5
Recommended
for Everyone
by A verified traveller from Costa Rica, Playa Matapalo

Very nice hotel experience. Clean and comfortable

Posted 03-Nov-2016
Pros: Cleanliness. Comfort, and great helpful staff
Cons: We would have liked our room to have a microwave
Location: We only stayed overnight, so we didn't have time to experience the things to do around the hotel
The hotel, room, and staff were very nice. We would definitely stay here again and recommend this hotel to friends.
4out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 19-Oct-2016
Main thing I like about the Palma Real Hotel is quality for a good price. You can find cheaper but with much less quality. Many times I have actually paid more for a hotel in similar areas of San Jose and have not received the overall experience I do at Palma Real. Easy access to the airport...easy access to downtown...nice breakfasts. The staff is very friendly too.
2out of 5
by A verified traveller from California

Misleading location

Posted 17-Oct-2016
Pros: Price
Cons: Location, casino
Hotel is NOT 0.13miles from San Jose Airport but almost 10 miles (about a 20 minute drive)! There is a casino attached to hotel making is quite noisy