Request anything you need, they will do it for you
The hotel is situated in a good neighborhood, with a lot of city activities in the surrounding areas. The staff is one of the most important pieces of this hotel. On top of the natural courtesy of the Costa Rica people, they surely go beyond expectations by making your stay unforgettable. Me and my wife had a couple of issues with our room that were taken care by the hotel staff in a way I have never seen. They made us feel like we were the most especial guests in the hotel. It was not only the apology, but the sincerity they showed when the issues developed. Having full breakfast included in the price saved us some good money, as eating outside is kind of pricey in San Jose. The rooms are very confortable, although the furniture is a little old fashioned. Room service is excellent, and no much more expensive than eating outside. It is a nice 4 stars hotel!