Ratings based on 434 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from US

Posted 19-Oct-2016
Main thing I like about the Palma Real Hotel is quality for a good price. You can find cheaper but with much less quality. Many times I have actually paid more for a hotel in similar areas of San Jose and have not received the overall experience I do at Palma Real. Easy access to the airport...easy access to downtown...nice breakfasts. The staff is very friendly too.
2out of 5
by A verified traveller from California

Misleading location

Posted 17-Oct-2016
Pros: Price
Cons: Location, casino
Hotel is NOT 0.13miles from San Jose Airport but almost 10 miles (about a 20 minute drive)! There is a casino attached to hotel making is quite noisy
2out of 5
by A verified traveller from Iowa, USA

Noisy Room with a leaky roof

Posted 09-Oct-2016
Pros: The concierge was great. He helped me to schedule excursions and had great recommendations.
Cons: My rooms were not satisfactory and there was no refund or discount given for the state of the rooms.
Location: This hotel has a casino inside. There is a lovely italian restaurant next door. The stadium and Sabana Park are about a block away.
I stayed one night on the third floor at the Palma Real. The noise from the lobby bar was quite loud until after 10. I stayed in October, which is during the rainy season and woke to a wet bathroom floor and counter. The ceiling was leaking and there were pieces falling into the tub and sink. When I brought it up to the front desk, they sent someone to inspect and moved me to another room. That room had no lights in the bathroom or entry. There was no discount or refund given for my stay. I was not able to shower or get ready in the morning from either of these rooms. I would not recommend staying here.
5out of 5
by A verified traveller from Virginia Beach, VA, U S A

Here on vacation.

Posted 06-Oct-2016
Pros: Very nice hotel, clean and excellent staff. Responsive to anything to make your day better.
Cons: Location could have been closer to town, they could have more information on tours.
Location: Have already told you about the lack of options close by the hotel. There is a Brazilian Restaurant fairly close that is excellent but you need transp
3out of 5
by A verified traveller


Posted 05-Oct-2016
Room was dirty counters sticky and not cleaned, wallpaper coming off walls. Does not appear to be a safe area. Appeared to of gotten gas siphoned from out tank.
5out of 5
by A verified traveller from Virginia Beach, VA, U S A

Great hotel in San Jose. Thanks

Posted 05-Oct-2016
Pros: Very upscale, great breakfast, staff very accomidating.
Cons: Location is not the greatest, buses are a little away, not walkable.
Location: Again, hotel is not near downtown, busses have few people who speak English.
4out of 5
by A verified traveller from atlants, GA

Nice hotel.

Posted 30-Sep-2016
I'm in a hurry. Hotel was great. Needs new towels.
1out of 5
by A verified traveller from M


Posted 27-Sep-2016
Durty, we did not stayed at that hotel. Was not what we expected, theyndis not find our reservation but they charged
4out of 5
by A verified traveller from 神奈川県横浜市


Posted 15-Sep-2016
Pros: 価格・朝食
Cons: 水を無料にしてほしい。
Location: 特になし。
3out of 5
by A verified traveller from nicaragua

Comfortable hotel close to the malls

Posted 27-Aug-2016
It is a nice place to spend a few days. It's close to every mall in the city, it took me 5min to the malls. The only problem was the air conditioner, it was to low and it actually started to sweat in the night.