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Reviews of San Giovanni Rotondo Palace - Ali Hotels

San Giovanni Rotondo Palace - Ali Hotels
Via San Salvatore, 26, San Giovanni Rotondo

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 51 reviews" "
Rating 8 - Good. 16 out of 51 reviews" "
Rating 6 - Okay. 5 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

LUIS, Miami

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will present a claim because since we get in, the hotel said we asked for a DOUBLE ROOM, and that means 2 rooms. I already checked thru Expedia the reservation and checked we only ask for 1 room. Bad service from the people inside because never wanted to give us the credit back. The hotel only cost around $47 euros per night
Stayed 1 night in Apr 2024
Response from Reception on 25 Apr 2024
Good evening from Alihotels, we are very sorry of this review. Surely there was a misunderstanding. At your check in we gave you 2 rooms for guarantee you a better stay. At your check out you payed only for one room, so we don't understand your credit back request. If you need other informations or you have doubt you can always contact us.Kind Regards

10/10 Excellent

Juan C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in excellent location
Great hotel in excellent location near Sanctuary
Stayed 1 night in Sep 2023

8/10 Good

Dano

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the staff to check in and out were great.
Stayed 1 night in Sep 2023

10/10 Excellent

Gregory Sylvester

Stayed 3 nights in Jun 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very helpful staff. Wonderful restaurant and great food. Very helpful staff with ground transportation.
Stayed 1 night in Sep 2022

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower needs some improvement The staff was wonderful Very welcoming and friendly
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in a Palace in San Giovanni Rotondo
From the moment we arrived (even though it was late at night reception is open 24/7) we were welcomed by friendly staff. We stayed off season and were treated extremely well from early breakfast to evening meal. Stephanie and all the other members of staff are there to help with every query, directions, bus/train times, etc. THANK YOU. Will definitely recommend and stay in Palace Hotel again.
Palace Hotel
Stayed 3 nights in Jan 2020

10/10 Excellent

JORGE T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. Courteous and very helpful staff
Stayed 3 nights in Dec 2019

10/10 Excellent

Fe Divina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with stay. Place is definitely recommendable.
Stayed 1 night in Jul 2019

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in a great hotel.
We stayed in the hotel in July. I enjoyed staying there. I was a little worried about parking before arriving, but they had a big underground garage with plenty of space. The hotel was clean, comfortable and quiet. The hotel is within walking distance of the Sanctuary of St. Mary Our Lady Grace and Church of Saint Pio of Pietrelcina. We spoke no Italian, but we did speak English and Spanish, so communicating with the staff was no problem since they spoke one or the other.......or both. The only negative thing I could think of is the food. We only ate dinner at the Hotel one time and the food was not very good. Maybe it was just that day. Breakfast was alright. There are plenty of restaurants within walking distance, which is what we did. I would stay at this hotel again.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice find, especially for devotees of Padre Pio
This is the perfect place to visit the sites dedicated to Padre Pio. As we were there only to break a long drive South to North, we only spent time in the hotel itself, and didn’t use it as a base to explore the town. The decor is a wild mashup of styles, but everyone, especially the waiter we had at dinner and breakfast, was very kind and went out of their way to please.
Stayed 1 night in Oct 2018
Response from Francesco on 8 Oct 2018
Thank you very much for your review and for your choise to stay at Savoia Regency Hotel 1. We hope to see you for next stay in San Giovanni Rotondo. Kind regards

10/10 Excellent

Oscar, La quinta

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the staff very helpful Thank you Giovanni for your help
Stayed 2 nights in Sep 2018
Response from Francesco on 3 Oct 2018
Thank you very much for your stay at Savoia Regency Hotel 1. We hope to see you for next stay in San Giovanni Rotondo. Kind regards and many greetings from Giovanni.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
When I was trying to locate the hotel, nobody would answer the phone. No instructions on where to park were provided beforehand. When myself, or Expedia tried to contact the hotel to make sure that they do not give away my reservation because my flight was canceled; they either would not answer or those who answered did not speak any English. Turns out, the only hotel staff who spoke any English was Giovanni - the Waiter (I think). The room's thermostat was not working which resulted in the room being way too hot. The "Queen sized bed" I had requested was nothing more than 2 uneven doubles moved together. The shower measured less than 3ft x 3ft and a corner of my room was infested with ants. I would not recommend this hotel.
Stayed 5 nights in Jun 2018
Response from Francesco on 17 Jun 2018
Dear customer, we are sorry but what he says does not correspond to our structure. Kind regards

8/10 Good

Agazio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tutto ok
Stayed 2 nights in Feb 2024

4/10 Poor

Enzo

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Rosa Maria

Stayed 3 nights in Nov 2023

8/10 Good

Maurilio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Zelair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aconchegante e bem localizado
Ótimo hotel, localização muito próxima a Catedral do Padre Pio. Quarto lindo. Atendimento na recepção nota 10. Só sentimos falta de opções para lanche ou jantar.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Cosimo

Stayed 1 night in May 2023

6/10 Okay

Cosimo

Liked: Cleanliness, staff & service, property conditions & facilities
Tutto sommato buono.
Personale della reception come la sala colazioni molto soddisfacente. Un po chiassose le signore delle pulizie ,in quanto se vuoi rimanere a dormicchiare il vociare e intenso. La colazione in se non soddisfa gli standard per un quattro stelle. I Bagni un po piccolini disposti un po male.
Stayed 1 night in Apr 2023

6/10 Okay

Albino

Travelled with family
Liked: Cleanliness, staff & service
Insonorizzazione assente, personale disponibile.
Stayed 2 nights in Dec 2022

10/10 Excellent

Pericles Jose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visita abençoada a São Padre Pio
Excelente hotel, muito limpo e organizado. Bom café da manhã e boas opções de refeição. Pessoal muito simpático e acolhedor sempre prontos para atender qualquer necessidade. Destaque para o Cláudio da recepção que foi muito prestativo desde o check-in até o check-out. Uma opção muito boa para quem quer visitar San Giovanni
Stayed 4 nights in Nov 2022

10/10 Excellent

Pietro, Nizza Monferrato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastico!
Bella struttura, stanza spaziosa e gradevole, comodo garage, personale gentile e disponibile.
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le cose principali che mi hanno lasciato perplesso sono state il freddo negli spazi comuni (sala colazione) e l'offerta modesta della colazione stessa.
Stayed 4 nights in Jan 2020

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
La habitación pequeña. Algo incomoda, la ubicación buena.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ho apprezzato tanto la pulizia in tutti gli ambienti e la cordialità del personale. Mi avrebbe fatto piacere se avessi avuto modo di avere in camera un piccolo frigo bar ( nn c'era) ma per il resto tutto ok
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto bene. Ottimo hotel personale molto cortese, pulito, buona la colazione, vicino ai luoghi di San Pio, parcheggio coperto.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colazione un po’ misera, alcune cose in stanza non funzionano Ma il resto ok
Stayed 11 nights in Aug 2019

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
Parking de l'hôtel accessible rapidement et en souterrain rassurant.Sanctuaire à proximité à pied. Hôtel propre.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel pulitissimo,camere e biancheria profumata e pulita. Personale disponibile e gentilissimo
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel molto buono, servizio ok. Solo 2 pecche, pero' dicono che rimedieranno a breve, mi riferisco alla mancanza del frigo in camera, e doccia fissa x mancanza del braccio.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione, garage, cucina ed estrema cortesia del personale
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo en general, instalaciones, servicio de recepción, salones del comedor( las lámparas preciosas) servicio del personal, garaje con conexión a las plantas por ascensor ,la relación calidad-precio inmejorable.volveremos sin dudarlo ,gracias a todo el personal por hacernos la estancia tan agradable.
Stayed 3 nights in Jun 2019

10/10 Excellent

Américo José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valeu a experiência
Hotel bem localizado, bonito e bem decorado. O atendimento da equipe foi muito cortês e procuraram nos atender da melhor maneira possível. Dois aspectos que precisam avaliar é a ausência de um frigobar no quarto (para nós importante) e a questão do restaurante que poderia ter opções de alimentação mais simples (tipo pizzas que gostamos muito e tem um preço mais acessível). Nós jantamos no hotel e podemos dizer que estava muito gostosa a refeição. Recomendamos a utilização do hotel.
Stayed 2 nights in Jun 2019

4/10 Poor

marco, reggio calabria

Disliked: Staff & service, property conditions & facilities, room comfort
Non consiglio
Struttura nuova mal gestita
Stayed 2 nights in May 2019
Response from SGRPALACE on 18 May 2019
Gentile signor Marco, spiace dopo tutto quello che abbiamo fatto per i suoi genitori leggere un commento siffatto. Arrivati con un giorno di ritardo abbiamo acconsentito a prolungare il soggiorno di una notte senza costi aggiuntivi. Abbiamo saputo del vostro errore solo nel primo pomeriggio! Ma essendo irreperibili al numero fornito e immaginando l’errore, avevamo già proceduto al riassetto giornaliero della stanza. Lei aveva prenotato per i suoi genitori una camera doppia con letti separati , in loco a seguito della nostra richiesta hanno confermato la scelta. Hanno cenato presso il nostro ristorante complimentandosi con tutto lo staff. Ci domandiamo quali sono le nostre mancanze. Speriamo di averla ospite personalmente quanto prima e perfezionare ulteriormente la nostra organizzazione Cordiali saluti SGRPALACE

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from SGRPALACE on 20 May 2019
grazie

6/10 Okay

Marco

Liked: Cleanliness
Stayed 1 night in Oct 2018
Response from F on 29 Oct 2018
Grazie

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PELLEGRINAGGIO
Ok
Stayed 3 nights in Oct 2018
Response from Francesco on 26 Oct 2018
La ringraziamo per la sua recensione. Cordiali saluti

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno Hotel Savoia Regency
Hotel molto grande,comodo e pulito. La posizione è ottima il personale molto gentile e professionale si mangia benissimo e tantissimo!!!!!Sono stati tutti molto attenti alle nostre esigenze e carinamente hanno soddisfatto tutte le mie richieste,ci hanno coccolato e fatto sentire a nostro agio .Una esperienza davvero favolosa!!!!Da Ripetere!!!!Consiglio a tutti di provare questo Hotel e soprattutto di mangiare al ristorante Giovanni saprà guidarvi in una fantastica esperienza culinaria pugliese !!!!
Stayed 6 nights in Aug 2018
Response from Francesco on 21 Aug 2018
Gentilissima Rita, vi ringraziamo tantissimo per averci scelto e per la recensione. Siamo orgogliosi di sapere che il lavoro che facciamo ogni giorno con passione e professionalità regala esperienze favolose ai nostri ospiti. Tanti saluti da Giovanni e da tutto lo staff, a presto!

10/10 Excellent

rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Francesco on 17 Jun 2018
Thank you for your review.

8/10 Good

paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Francesco on 3 Jun 2018
La ringraziamo per la sua recensione. Cordiali saluti

10/10 Excellent

Eberhard, Deutschland

Liked: Cleanliness, staff & service, room comfort
Noch passt der Zustand,
aber wie lange noch?! Das Hotel hatte zur Inbetriebnahme sicher guten 4 Sterne Standard und erreicht diesen im wesentlichen auch heute noch. Aber entweder existiert kein -geld oder kein Interesse an der Instandhaltung. Der Putz blättert von den Wänden, die Dachterasse wird von Unkraut überwuchert, das GLasdach des Restaurants scheint undicht, die Klimaanlage lies sich nicht einschalten. die Aussicht für die Zukunft ist daher eher düster. Die Zimmer sind groß, die Betten bequem, die Ausstattung komplett. TV-Programm leider nur italienisch aber schnelles Internet für Internet-Tv. Eigene Tiefgarage mit kostenloser Nutzung. Die Umgebung ist sehr laut, offenes Fenster ist Nachts unmöglich.
Stayed 4 nights in Oct 2017
Response from Frank on 27 Oct 2017
Vielen Dank für Ihre Bewertung. Mit freundlichen Grüßen

10/10 Excellent

MARIA ELENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
excelente experiencia. muy buena atención por parte de todos los empleados, atentos a resolver cualquier tipo de necesidad que tuviera con la mejor predisposición, en ese sentido me sorprendió la calidez humana como asi tambien el profesionalismo con el que trabajan. sin duda volvería al mismo hotel
Stayed 3 nights in Aug 2017
Estimada Señora Maria Elena, Gracias por su opinión. Trabajamos todos los días para hacer la estancia de nuestros huéspedes única. Fue un placer tener como huéspedes y esperar a San Giovanni Rotondo para su próxima estancia. Saludos cordiales. Francesco