Ratings based on 2,590 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from houston, texas

Convenient location

Posted 27-Jul-2016
Walking distance to Fishermans Wharf, great restaurants and tour locations. The room was comfortable.
5out of 5
by A verified traveller

Nice hotel walked to Pier 39 in minutes

Posted 27-Jul-2016
Great hotel and nice helpful staff. Had lunch in restaurant was good food that came out quick.
2out of 5
by A verified traveller from Fresno

Horrible Beds

Posted 20-Jul-2016
Everything was good about the hotel but the terrible bed killed the whole experience. I was there for three days and did not sleep the entire time which ruined my trip. The bed was so sunken in, in the middle, it felt like I was sleeping on a hammock. It really hurt my back. There were two beds in my room and they were both exactly the same. Hyatt PLEASE update your beds! They must be 30 years old with worn out springs! :(
4out of 5
by A verified traveller

Great location, quiet rooms but no air circulation

Posted 19-Jul-2016
Cons: Provide bathroom fans for air circulation. Double beds were also quite small for 2 adults. Not a queen size bed in double rooms.
Location: Tons of stuff - Trolley rides, ferry/boat rides, Madam Tussaud's, Rain Forest Cafe, Ripley's Believe it or not,5 min from Ghiradelli square & beach
great location close to bus, ferry and trolley stops. Room was clean and quiet. For some reason, however, there were no vents/fans in the room/restroom and the windows did not open, leaving no method of bringing in fresh air or removing steam from the shower.
4out of 5
by A verified traveller

Very convenient location

Posted 17-Jul-2016
Many restaurants, shopping and tour bus stops within walking distance.
5out of 5
by A verified traveller

Posted 13-Jul-2016
The hotel was clean and convenient to downtown activities. Our room was always cleaned when we got back from our sightseeing. The staff was very helpful and friendly. If I were to go to San Francisco again, I would definitely stay there.
4out of 5
by A verified traveller from houston, tx

Nice hotel in fishermans wharf area

Posted 11-Jul-2016
Hotel is conveniently located near fishermans wharf. Very close to trolley and cable car lines and pier 39. Staff was mostly very helpful and pleasant. We have small children and appreciated having a quiet room at night. The rooms were recently updated and clean.
3out of 5
by A verified traveller

Disappointed

Posted 07-Jul-2016
The room we were given was noisy and right next to thepool. This room would be more appropriate for a family than a couple celebrating a fortieth anniversary. Maid service would show up to clean the room after we were trying to rest in the afternoon. We had to keep leaving trying to get them to service our room. The showerhead comes out of the ceiling and gets hair wet. It can't be adjusted because of the height. I expected much more for a Hyatt!
5out of 5
by A verified traveller

Very nice area, close to restaurants and shopping

Posted 04-Jul-2016
Great service and care , friendly , caring people
4out of 5
by A verified traveller from w

Nice hotel close to resturants. Shoppoing

Posted 02-Jul-2016
Hotel is Nice place. Expensive $$$$ the fishermans wharf is now a dirty place the city needs to review what needs to be done to clean up this area trash every where smelly. Over crowded. Homeless everywhere Down by federal building and pier 23 are nice areas. Over all the San Fran city very disappointing dirty