Outdoor pool, free pool cabanas, pool umbrellas
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Reviews of Embassy Suites by Hilton San Antonio Landmark

3.5 out of 5
Embassy Suites by Hilton San Antonio Landmark
5615 Landmark Parkway, San Antonio, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 751 out of 1003 reviews" "
Rating 8 - Good. 145 out of 1003 reviews" "
Rating 6 - Okay. 45 out of 1003 reviews" "
Rating 4 - Poor. 34 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a peaceful sleep. The staff was Amazing from check in to check out as well as the servers and bartenders. Will definitely be staying here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love staying here when I visit SA.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Jerry, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in , brought extra linen for the sofa bed without asking, great lobby and surroundings
Stayed 1 night in Apr 2024

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

faruk

Stayed 1 night in Mar 2024

10/10 Excellent

Ervey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly very attentive
Stayed 2 nights in Apr 2024

10/10 Excellent

Duy

Stayed 2 nights in Mar 2024

10/10 Excellent

RAUL

Stayed 4 nights in Mar 2024

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Mariana Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Very good...clean and safw area
Stayed 1 night in Mar 2024

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean. Great access to nice dining and entertainment.
Stayed 3 nights in Mar 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay! Staff were all very helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Ruben

Travelled with family
Liked: Amenities
the room that i was assigned was dirty.
Stayed 2 nights in Mar 2024

10/10 Excellent

summer, Midlothian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional and approachable staff always promptly responsive and welcoming!
Stayed 2 nights in Mar 2024

10/10 Excellent

Natalie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Radience

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Deidra was incredibly kind and helpful! The property was lovely, and the staff were very pleasant.
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at a hotel in San Antonio and I enjoyed my stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Joseph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Very nice 😊
Stayed 1 night in Jan 2024

10/10 Excellent

Diowanni

Stayed 2 nights in Feb 2024

10/10 Excellent

David, GREELEY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel! Definitely going to stay here again.
Stayed 2 nights in Jan 2024

8/10 Good

DEEANN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Robin, Mesa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Comfy room. House keeping skipped us the first day. We had do not disturb on our door from 9-11am, left for the day and came back to a dirty room. They expressed we had the DND on the door all day. I requested clean towels so they sent a Spanish speaking only women to my door. She wanted to clean my room and I wanted clean towels. I didn’t speak Spanish and she didn’t speak English. Very frustrating……….. not able to communicate with not a shred of shared language.
Stayed 3 nights in Jan 2024

4/10 Poor

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pet annoyance
We've stayed here before, the hotel is very nice. This time we were next to someone that had a pet and it kept us up all night. The staff only apologized but did not react to our complaint.
Stayed 2 nights in Jan 2024

10/10 Excellent

RosaMaria

Travelled with family
All was great
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

cristal

Stayed 1 night in Jan 2024

10/10 Excellent

NIRANJAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its Amazing
Stayed 2 nights in Dec 2023

10/10 Excellent

Concepcion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Gina

Liked: Property conditions & facilities
Definitely will stay again
Juan, Carlo and Mahje were great in the bar, the complimentary wine and snacks are great too.
Stayed 4 nights in Jan 2024

8/10 Good

karla c

Travelled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Luisa Carolina

Stayed 1 night in Jan 2024

10/10 Excellent

Viviana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, good area and cool place
Stayed 5 nights in Dec 2023

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like service cleaning and elegant property
Stayed 3 nights in Dec 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very good, but one of our family members is allergic to dogs, he gets his face swollen. The sofa or the pillows or something about the sofa bed has dog hairs or dog remains. He woke up both mornings with his face swollen. I would suggest to have rooms and bedding specifically for pets. And pet free rooms and bedding.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and updated
The beds were comfortable, plenty of hot water and pressure, great staff, and goid breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Eduardo

Stayed 1 night in Dec 2023

10/10 Excellent

Adrian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed in years, breakfast was tremendous. Hotel is very clean and staff very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Aida E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like alot
Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!
The hotel was nice and clean. My family and I thought it was a perfect hotel. We will definitely be coming back!
Stayed 1 night in Dec 2023

10/10 Excellent

KRISTEN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marcus Thomas - Director of Front Desk on 19 Dec 2023
We’re pleased to know that your experience with us was a good one, we pride ourselves in our great customer service. Thank you for entrusting us with hosting you at Embassy Suites Landmark for your trip to San Antonio. Your kind words are greatly appreciated and we hope you won’t hesitate to let us know if we can serve you again in the future.

10/10 Excellent

ROY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roooooooo

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 😀
Stayed 1 night in Dec 2023
Response from Marcus Thomas - Director of Front Desk on 19 Dec 2023
We’re pleased to know that your experience with us was a good one, we pride ourselves in our great customer service. Thank you for entrusting us with hosting you at Embassy Suites Landmark for your trip to San Antonio. Your kind words are greatly appreciated and we hope you won’t hesitate to let us know if we can serve you again in the future.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying at this hotel. Free parking, location, service and safe.
Stayed 1 night in Nov 2023
Response from Marcus Thomas - Director of Front Desk on 26 Nov 2023
Thank you much for the wonderful survey response. Thrilled to hear everything was perfect for the stay. We hope this will encourage you to return for a visit in the future. Thank you for choosing Embassy Landmark

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast
Great buffet! Alot options
Stayed 2 nights in Nov 2023
Response from Marcus Thomas - Director of Front Desk on 22 Nov 2023
We’re pleased to know that your experience with us was a good one, we pride ourselves in our great customer service. Thank you for entrusting us with hosting you at Embassy Suites Landmark for your trip to San Antonio. Your kind words are greatly appreciated and we hope you won’t hesitate to let us know if we can serve you again in the future.

10/10 Excellent

Yaneri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Marcus Thomas - Director of Front Desk on 22 Nov 2023
Thank you for your recent stay at Embassy Suites Landmark. We hope that in the future we’ll be able to provide a similar experience. Please let us know if there are any areas we can improve upon in future, we value our customer’s feedback for helping us to keep improving our service.

10/10 Excellent

Maida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property free breakfast highly recommend
Stayed 1 night in Nov 2023
Response from Marcus Thomas - Director of Front Desk on 21 Nov 2023
Thank you much for the wonderful survey response. We are thrilled to hear that you enjoyed the breakfast. We hope this will encourage you to return for a visit in the future. Thank you for choosing Embassy Landmark

10/10 Excellent

Liliana

Stayed 1 night in Oct 2023
Response from Marcus Thomas - Director of Front Desk on 21 Nov 2023
Thank you much for the wonderful survey response. We are thrilled to hear everything was perfect for the stay. We hope this will encourage you to return for a visit in the future. If there’s anything specific you’d like to highlight about your experience, please feel free to share. Thank you for choosing Embassy Landmark