Ratings based on 1,523 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 25-Jul-2016
Spacious and clean room good breakfast . The staff are very friendly and helpful
5out of 5
by A verified traveller

Posted 24-Jul-2016
The hotel was clean, the staff pleasant and the room was comfortable.
3out of 5
by A verified traveller

Stayed here several times and it is always nice

Posted 23-Jul-2016
Pleasant stay. Nice quiet room. One negative is that there were no kleenex in the room and for someone with allergies its no fun. Also, there was coffee left in the machine both when i got there and after my room cleaning the second day. They never replenished the coffee or cups either so the next day i had to have decaf. Hope they can work on this.
5out of 5
by A verified traveller from chanceaux

Hotel accueillant. Piscine super.

Posted 21-Jul-2016
Pros: Le clame et la qualité du petit déjeuner.
Cons: La qualité de la literie
Location: A mi chemin entre Salt lake city ( la zone du temple ) et le musée des dinosaures. station essence, supermarché et voie rapide à proximité
Un dîner léger est proposé gratuitement le soir. Le petit déjeuner est excellent et varie ( sucré, salé et fruits frais)
5out of 5
by A verified traveller from Miami

More than adequate for leisure travel.

Posted 17-Jul-2016
Pros: See above
Cons: Can't think of anything.
Location: Many restaurants in a few mile radius. We were there just to catch a plane, so didn't do any sightseeing.
My family and I stayed overnight here to catch a plane out of SLC. We were checked in quickly, told about the free dinner :-) Lobby was functional, clean, and adequate. Our room was clean, beds were comfy, it was quiet. We used the pool (though small, it was still a pool), and the hot tub and exercise room. Great that they had a free dinner, which we also ate. They have a different meal each night; ours was orange chicken and rice, with a salad. More than adequate, and quite tasty. They also have computers and extra toiletries and snacks you can buy in the lobby. Overall, a very pleasant stay. We also drove to a restaurant; there are several within a 2-3 mile radius.
5out of 5
by A verified traveller from Arkansas

Close to my graduation but not in crowded area

Posted 17-Jul-2016
We checked in around 1am and they were nice. Pool was awesome and room was great. Breakfast and dinner were ok
4out of 5
by A verified traveller from Ermont

Hôtel étape grandes chambres

Posted 16-Jul-2016
Pros: La taille des chambres
Cons: Malheureusement, les lavabos sont dans la chambre et pas dans la salle de bain !
Location: Excentré du centre de Salt Lake City, facilement joignable en voiture via les autoroutes gratuites (sauf parfois la seule voie de gauche payante)
Hôtel pas cher, rapport qualité-prix tout à fait convenable. Inclus petit déjeuner et dîner Ne pas compter sur le dîner, trop simpliste (pas de choix), strictement limité de 17 à 19h00. Petit déjeuner correct. Peu de choix, mais tout à fait suffisant. Compte tenu de ces éléments, le rapport qualité-prix est vraiment honorable.
5out of 5
by A verified traveller from San Antonio,Tx

Nice hotel close to highway,mall and restaurants

Posted 15-Jul-2016
Pros: breakfast and lite dinner options
Cons: we arrive in the room and it was a bit warm, but we turned up themostat and when we came back it was fine.
Location: near highway,centrally located. Easy access to mall and lots of restaurants near by.
the staff was friendly and very accomadating,hotel and pool area kept clean as well as rooms.they had a great breakfast buffet and also served a lite dinner which we never seen offerered at a hotel which also was substantial for the evening if no dinner plans had been made.we would stay there again without a doubt!
5out of 5
by A verified traveller from Orange County, California

Nice hotel with amenities in a good location.

Posted 01-Jul-2016
Pros: Clean, well-run, convenient location to freeway on ramps and large shopping centers just down the street.
We checked into the hotel and the front desk was really polite, helpful and timely. We were not aware they had a light dinner available, as well as breakfast. They both were appreciated and compare with other hotels of this caliber.
Comment from Hotel Management
06-Jul-2016 by Vanessa Hirigoyen General Manager, Hotel Management
Thank you for your great review of your recent stay at the Crystal Inn Midvalley. I am so happy to hear that you enjoyed everything about your stay. We pride ourselves on our great staff and great location. We look forward to seeing you again in the future and remember to tell your friends and family to stay with the Crystal Inn on their adventures as well. Again thank you for taking the time to share your thoughts and feedback it is truly appreciated.
1out of 5
by A verified traveller

It is like a Motel

Posted 28-Jun-2016
Pros: Free Breakfast.
Cons: Provide customer service training for the roommate.
Location: Is OK and the price is reasonable.
They should change the bed sheets every day and they should have maintenance staff in the afternoon to open clogged toilet.
Comment from Hotel Management
07-Jul-2016 by Vanessa Hirigoyen General Manager, Hotel Management
I am writing today to thank you for taking the time to express your concerns. Our principal goal is to provide dependable service to each guest. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. Your willingness to share your experience is genuinely appreciated. We do have maintenance staff available during the afternoon’s 5 days a week. I apologize that this service was not provided for you, I will train with our staff members to make sure they are alerting the proper department to help with customer needs. We are part of the “Going Green” project that can lead to more environmentally friendly and ecologically responsible decisions and help protect the environment and sustain its natural resources for current future generations. That being said, if guests would like to have their sheets changed daily, we are more than happy to provide that service. We provide “Going green” cards in the rooms, which when placed on the bed daily will insure that the sheets are changed. We take pride in our hotel and want to prevent problems like you experienced from reoccurring. Again, thank you for taking the time to share your concerns with us. There’s no excuse for anything less than complete guest satisfaction. That’s our goal. I hope you will give us another chance to prove that we try very hard to make our guests feel comfortable and satisfied.