Your advert was misleading. It showed rooms with a view through windows. Based on this and with previous experience of hotels whatever grade hotel room choosen it had a door and a window you could look through. Unfortunately the standard room we had booked was a box about 8 foot wide and about 12 foot long which contained a double bed a wardrobe and a toilet and shower cubicle smaller than a telephone box. There was a glass framed door which was the only source of day light so I assume would be classed as a window/door. Certainly ok for a one night stay but certainly not suitable for a 10 day stay which we had booked. Because of this misrepresentation by your advert we had to negotiate an upgrade to a small suite at an extra cost of 20 euros per night. This was a discounted rate of 50% of 40 euro per day extra. This experience certainly put a dampener on our hotel experience.
It also was advertised with having a resturant this was closed. We were told was it was out of season. Again a disappointment. This entailed us travelling to 6 km every night to have meal. Again a disappiontment when one felt tired.
Comment from Hotel Management
30-Sep-2016 by Antonia Ayroldi - Masseria Tutosa, Hotel Management
Dear Mr. Shaw,
we regret very much that you have not appreciated the stay in our masseria. Anyway, allow us to clarify that you have booked a standard room, that is composed of one door/window on one side and one window on the other side. The room despite being small has got air conditioning, one double bed, one wardrobe, one TV, mini bar, one little boudoir, one safe and one bathroom with shower cabin.
We realized that the room was not to your liking, so we proceeded immediately to assign to you a junior suite at a special price.
We hope that we will have you again as our guest.
We will find a more appropriate arrangement for your needs.