Avenue Du General De Gaulle, Impasse de la peupleraie, Saint-Malo, Ille-et-Vilaine
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Arrived after a long drive though France experiencing poor driving conditions- a lady (I think by name of Katherine) checked us in with great humour - she spoke english to us but we had to reply in french. Check-in super and a safe arrival drink poured without delay. I love staying here.
Very comfortable and clean room.
Lady on reception was extremely friendly and very helpful. Hotel only a short drive to the ferry terminal too. Will stay again next time in St Malo.
Lovely lady on reception, bar and loads of seats. Room small but ok, bed comfy, shower good. Overall it was good, close to shops and places to eat plus free parking.
Smelled like a mix of a college dorm and a smokers hut/dive bar. Awful smell of smoke everywhere. When mentioned to the staff the response was simply to say but it’s a nine smoking hotel. Awful experience, in helpful staff, smells like an ashtray!!!
I booked a room with twin beds and a bath, ended up with a double bed and a shower.
Travelled with a dog and had to pay 10 euros extra for the dog which I wasn't aware of when I booked.
The hotel was very clean and felt very Covid safe. The bed was very comfortable and the staff were helpful and pleasant.
Location is excellent and very close to Saint Malo city centre by car. It is a good balance between cost, car park and being close to Saint Malo. It is also good for be based for day trips like Mont Saint Michel and Dinan. The hotel was very clean. All Covid 19 protections were in place. Breakfast was at the standard of Ibis with everything necessary for the day. Staff was really welcoming. And last, there are many shops at walking distance. So, it is something good for the family before you leave.
Although this hotel needs a little t l c it is very comfortable and in a convenient location for the cross channel ferry. The adjoining Buffalo Grill is a bonus.
Carl
Stayed 1 night in Jan 2020
Response from nicolas bodet on 15 Jan 2020
Carl,
Nous vous remercions pour vos commentaires suite à votre séjour à ibis Saint-Malo La Madeleine.
C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.
Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les
meilleurs
Nicolas BODET
Directeur Ibis Saint Malo La Madeleine
This Ibis is so convenient. Easy access to port and shops and restaurant immediately behind the hotel. All simple but all makes for a successful trip. We had breakfast for the first time here. It is plentiful for the few euros it costs.
rachel
Stayed 1 night in Nov 2019
Response from Muriel on 18 Nov 2019
Rachel,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
10/10 Excellent
Verified traveller
5 Nov 2019
Verified traveller
Stayed 1 night in Nov 2019
Response from Muriel on 21 Nov 2019
Anonymous,
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.
Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
8/10 Good
Verified traveller
Travelled with partner
23 Oct 2019
Liked: Cleanliness, staff & service
It was convenient for the ferry port and adjoining Buffalo Grill restaurant.
Verified traveller
Stayed 1 night in Oct 2019
Response from Muriel on 24 Oct 2019
Anonymous
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Nothing exceptional. Helpful staff. Comfortable room for the stop-over we needed. Buffalo Grill adjoining for an accessible meal. We have used the overall formula often and like it.
Verified traveller
Stayed 1 night in Sep 2019
Response from Muriel on 30 Sept 2019
Anonymous,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Anonymous,
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.
Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
Good stay, arrived late at 12pm from the ferry, there were a couple of spaces left in the car park.
Checknin was a bit slow as about 3 others arrived at the same time.
Room clean and comfortable, although a bit small. Nice touch with kettle and coffee in room.
Nicky
Stayed 1 night in Sep 2019
Response from Muriel on 16 Sept 2019
Nicky,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
The hotel was more like a run down portacabin with tiny rooms and miserable ladies on reception during the day. The bed was very uncomfortable and if it hadn't been for going around the very beautiful old town of Saint Malo, it would have ruined the end of my holiday
Michelle
Stayed 3 nights in Aug 2019
Response from NICOLAS BODET on 28 Aug 2019
Madam,
Thank you for taking the time to tell us about your experience at the ibis Saint-Malo La Madeleine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Nicolas BODET
Directeur Ibis Saint Malo La Madeleine
Anonymous,
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.
Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
Tina,
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.
Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
10/10 Excellent
Kurt
Travelled with family
6 Aug 2019
Liked: Cleanliness, staff & service, room comfort
Kurt
Stayed 2 nights in Aug 2019
Response from Muriel on 10 Aug 2019
Kurt,
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.
Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
8/10 Good
Verified traveller
5 Aug 2019
Verified traveller
Stayed 1 night in Aug 2019
Response from Muriel on 8 Aug 2019
Anonymous,
Nous sommes ravi que vous ayez apprécié votre séjour dans notre établissement.
Nous espérons vous revoir bientôt.
Bien cordialement
Muriel
helpfulness of staff. Recommended a good place to eat next door.
Verified traveller
Stayed 1 night in Jul 2019
Response from Muriel on 31 Jul 2019
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
6/10 Okay
Ian
Travelled with family
14 Jul 2019
Liked: Staff & service
Disliked: Room comfort
Waiting for the ferry
Twin beds too narrow, not very comfortable
Ian
Stayed 1 night in Jul 2019
Response from MURIEL on 24 Jul 2019
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
If you want to stay in a picturesque, traditional hamlet in Spain this is it. Beautiful landscape and an amazing building. Food was pleasant and the couple who run it are very welcoming. En-suite more of a wet room, taking a shower leaves the loo a bit wet, but overall, we loved it.
Joanna
Stayed 1 night in May 2019
Response from Muriel on 1 Jul 2019
Joanna,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Dear Sally,
We very much appreciate your comments regarding your stay at the ibis Saint-Malo La Madeleine.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Nicolas BODET
Directeur Ibis Saint Malo La Madeleine
Simple but very comfortable. We have stayed often and enjoy doing so. This time they were managing the impact of the front door works very well.
Verified traveller
Stayed 1 night in Mar 2019
Response from Kate on 10 May 2019
Hello,
How nice to read your comments! The front door should finally be fixed very soon and every thing back to normal although it indeed, did not cause trouble.
We are looking forward to seeing you soon.
Kind regards