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"The staff were very accommodating and so relaxed; such a charming environment. The small downside was the small size of the shower and the absence of a freezer within the apartment. However, certainly excellent value for money, again, with wonderful and friendly personnel."

"Excellent"

"The staff were super helpful. "

"Staff very professional, extremely helpful and friendly"

"One br apartment in great location with water views from the balcony. Very comfortable bed and clean furniture. Only downside was over 4 nights the room wasn’t serviced once. There were cleaners around so we were able to get more coffee, milk and clean towels but they still did not make up the bed. Would definitely stay again though for room and good selection of bars and restaurants."

"Had a party crew in the next room from 2am when they came back from their night out. Security did nothing. Will not stay there again. Too many other alternatives close by. Waste of money."

"the Novotel is all about location and this hotel is smack bang in the middle of surfers with great views and easy accessibility to public transport"

"Exceptional accommodation in the Gold Coast. Great service, good location and great amenities. I’d like to see 24/7 room service but this seems to be rare in the Gold Coast"

"The room was clean, didn’t really have much interaction with the staff except for check-in/check-out. Furniture in the main lobby was not clean or well maintained. Housekeeping was done to late in the afternoon on two occassion we went out early morning and returned around 2pm and room still hadn’t been done so we put out our “do not disturb signed”."