Novotel Rotorua Lakeside

Photo gallery for Novotel Rotorua Lakeside

Primary image
Indoor pool
Indoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Novotel Rotorua Lakeside

UNESCO Sustainable Travel Pledge

Novotel Rotorua Lakeside

4.5 star property

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Social distancing
  • Sheets and towels washed at 60°C
Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201

Explore the area

  • Popular LocationTamaki Maori Village10 min walk
  • Popular LocationKuirau Park13 min walk
  • Popular LocationPolynesian Spa13 min walk
  • AirportRotorua (ROT-Rotorua Regional)13 min drive

Choose dates to view prices

About this area

Rotorua

Located in Rotorua, Novotel Rotorua Lakeside is in the city centre. Sir Howard Morrison Performing Arts Centre and Tamaki Maori Village are cultural highlights, and travellers looking to shop may want to visit Eat Street and Rotorua Night Market. Travelling with kids? Consider Skyline Rotorua, or check out an event or a game at Racing Rotorua.

What's nearby

  • Matariki Hangi & Maori Cultural Performance - 1 min walk
  • Eat Street - 1 min walk
  • Tamaki Maori Village - 10 min walk
  • Kuirau Park - 13 min walk
  • Polynesian Spa - 13 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • Indian Star - 2 min walk
  • Kiaora Japan - 3 min walk
  • El Mexicano Zapata - 3 min walk
  • Ali Baba's Tunisian Takeaways - 3 min walk
  • Artisan Cafe - 3 min walk

About this property

Novotel Rotorua Lakeside

4.5-star, family-friendly hotel near Polynesian Spa
An indoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a conference centre and 24-hour room service. All 199 soundproofed rooms feature 24-hour room service and minibars. For a bit of entertainment, LED TVs come with digital channels, and guests can also appreciate conveniences like fridges and electric kettles.
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

6 hot tubs are on site along with an indoor pool. Other recreational amenities include a fitness centre.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Contactless room service is available.

Safety measures

Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Dial-up Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free off-site parking

Food and drink

  • Full breakfast available for a fee daily 6 AM–10:30 AM: NZD 32 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 6 hot tubs
  • Fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese (Mandarin)
  • English
  • Filipino
  • Hindi
  • Japanese
  • Spanish
  • Thai

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms - 10

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Restaurants on site

  • Atlas
  • Clarkes Bar

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LED TV
  • Digital channels

Food and drink

  • Electric kettle
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: NZD 20
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: NZD 32 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 386 out of 974 reviews
5 - Excellent 40%
Rating 4 - Good. 373 out of 974 reviews
4 - Good 38%
Rating 3 - Okay. 146 out of 974 reviews
3 - Okay 15%
Rating 2 - Poor. 47 out of 974 reviews
2 - Poor 5%
Rating 1 - Terrible. 22 out of 974 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

3.9/5

Property conditions & facilities

4.2/5

Eco-friendliness

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pity there’s no free wifi .
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with our stay, except the parking. This didnt seem to be monitored. The parking got filled up by the public walking across the road to Eat Streat and we had to park down the road when returning to the hotel at 8pm.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and beautiful no issues at all for check in and check out perfect stay
Stayed 1 night in Apr 2022

3/5 Okay

Travelled with family and small children
Liked: Staff & service
The location is fantastic, and the only reason I would consider staying here again is to give it another try. The rooms we stayed in were noisy, and we could hear every person walking past the room, but the main issue we had was the toilet would not stop flushing, we changed rooms, and that room had the same issue, plus I could hear it from other rooms. We may have had bad luck on first floor
Stayed 3 nights in Apr 2022

2/5 Poor

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Where to start... There are 3 lifts in the hotel, well we started with 3 working and by the Monday we were down to 1...not great when on the top floor. Hotel in general was dirty, could do with a clean, especially the windows. There were old shoes behind a pillar as you entered the hotel as well. You have had 2 years to clean it up The Room: The room had the fire sprinkler falling out of the ceiling and the bath room was dirty...toilet was stained blue /green and long black hairs in the bath and under the sink. Carpet was also stained... The Bar: Looks like you are allowed to Vape in the bar, as people were on the Saturday night. I thought it was prohibited to do this??? Also the smoking area is just in front of the bar so when they have the door open, the smoke actually comes into the bar, so not pleasant to sit and enjoy a wine. Staff: While pleasant, i think they were very understaffed and while I asked about masks being worn in public areas they said you dont have to....why were they? I thought the hotel would encourage safety especially in the small lifts (1m x1.5m space). Also maintenance knocked on door demanding access saying that I called them. I informed them I did not and they said well i had to let them in as Reception told them i had, they were very grumpy when I said No. The pool: This is small and as there were lots of kids staying the wee to water ratio would have been on the higher side, so not pleasant to use when their are lots of kids in the hotel.
Stayed 3 nights in Apr 2022