Title: Imperial Hotel Rotorua Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=112911062&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Imperial Hotel Rotorua Hotel with free parking, steps from Whakarewarewa: The Living Maori Village ## Photo gallery for Imperial Hotel Rotorua ![Outdoor pool - Imperial Hotel Rotorua (Rotorua)](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/44ae1b98.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Staircase - Imperial Hotel Rotorua (Rotorua)](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/26c86641.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest - Imperial Hotel Rotorua (Rotorua)](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/74b72b79.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Imperial Hotel Rotorua (Rotorua)](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/w2061h2910x0y4-dc545f5c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Imperial Hotel Rotorua (Rotorua)](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/78b3edd0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Whakarewarewa: The Living Maori Village and Redwoods Whakarewarewa Forest, Imperial Hotel Rotorua provides dry cleaning/laundry services and a gym. Guests can connect to free in-room WiFi. ## Reviews 7.6 Good ## Popular amenities - Pool - Parking included - Free Wi-Fi - Air-conditioning - Gym - Breakfast available £77 includes taxes & fees 1 Feb - 2 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 3+ beds 2 beds Showing 12 of 12 rooms ### View all photos for Executive Studio Suite ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/796dae5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio Suite 8.8 Excellent 6 reviews ### Highlights Balcony or patio Air conditioning Kitchenette Mini-fridge Smart TV Blackout curtains Pillow-top bed Private bathroom - City view - 344 sq ft - Sleeps 2 - 1 King Bed ### View all photos for 1 Bedroom Premier Apartment ![1 Bedroom Premier Apartment | Living area | 43-inch Smart TV with digital channels, streaming services](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/016d259b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Bedroom Premier Apartment ### Highlights Balcony or patio Separate sitting area Private indoor hot tub Air conditioning Kitchenette Full-sized fridge/freezer Smart TV Separate bedroom - 581 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed ### View all photos for Superior Studio Suite, Pool View ![Superior Studio Suite, Pool View | Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/w6000h3995x0y5-701519c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio Suite, Pool View ### Highlights Balcony or patio Air conditioning Kitchenette Full-sized fridge/freezer Smart TV Blackout curtains Pillow-top bed Designer toiletries - 484 sq ft - Sleeps 2 - 1 King Bed ### View all photos for One Bedroom Apartment ![One Bedroom Apartment | Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/f4e5eb53.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Apartment ### Highlights Balcony or patio Separate dining area Separate sitting area Air conditioning Kitchenette Full-sized fridge/freezer Smart TV Separate bedroom - City view - 484 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Single Bed ### View all photos for Executive One Bedroom Apartment ![Executive One Bedroom Apartment | Extra beds](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/ac58d918.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive One Bedroom Apartment ### Highlights Balcony or patio Separate dining area Separate sitting area Private indoor hot tub Air conditioning Kitchenette Full-sized fridge/freezer Smart TV - 484 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed ### View all photos for Interconnecting Studios ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/796dae5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Interconnecting Studios ### Highlights Balcony or patio Air conditioning Kitchenette Mini-fridge Smart TV 2 bedrooms Pillow-top bed Blackout curtains - City view - 689 sq ft - 2 bedrooms - Sleeps 4 - 2 King Beds ### View all photos for Executive Studio ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/cd54c7ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio - Sleeps 2 ### View all photos for Superior Studio ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/375f319f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio - Sleeps 2 ### View all photos for One Bedroom Apartment ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/7c120d0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Apartment - Sleeps 3 ### View all photos for One Bedrom Executive Apartment ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/4cb8f0a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedrom Executive Apartment - Sleeps 4 ### View all photos for Interconnecting Studio ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/58e724a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Interconnecting Studio - Sleeps 4 ### View all photos for Premier One Bedroom Spa Suits ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/dbc35a0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier One Bedroom Spa Suits - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FRotorua-Hotels-Imperial-Hotel-Rotorua.h112911062.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FRotorua-Hotels-Imperial-Hotel-Rotorua.h112911062.Hotel-Information) ## About the area Whakarewarewa, a neighbourhood in Rotorua, is home to Imperial Hotel Rotorua. The area's natural beauty can be seen at Redwoods Whakarewarewa Forest and Lake Rotorua, while Whakarewarewa: The Living Maori Village and Mitai Maori Village are cultural highlights. Don't miss out on a visit to Skyline Rotorua. Spend some time exploring the area's activities, including hot springs. [Visit our Rotorua travel guide](https://www.expedia.co.uk/Rotorua.dx6048125) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-38.16012%2C176.25609&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GffEcKS5JnwC_aad_D-tPv9ske0=) 7 Tryon St, Rotorua, Bay of Plenty, 3010 ### What's nearby - ![Traditional Maori Meeting House.](https://images.trvl-media.com/place/6048125/db6beba1-256a-4d08-b9b1-ff86b7f5572f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Whakarewarewa: The Living Maori Village 2 min walk \- 0.1 miles - ![Te Puia New Zealand Maori Arts and Crafts Institute](https://images.trvl-media.com/place/6126698/09453007-51f9-417f-ab29-af320a114e30.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Te Puia New Zealand Maori Arts and Crafts Institute 8 min walk \- 0.5 miles - ![Whakarewarewa Thermal Reserve showing art and indigenous culture](https://images.trvl-media.com/place/6108102/12593aaa-9399-4443-9e32-c007aead5bba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Whakarewarewa Thermal Reserve 8 min walk \- 0.5 miles - ![Redwoods Whakarewarewa Forest which includes forests, night scenes and a suspension bridge or treetop walkway](https://images.trvl-media.com/place/6126700/5bad7f0c-8a42-483a-a9e9-18582cefd11f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Redwoods Whakarewarewa Forest 8 min walk \- 0.5 miles - Rotorua Golf Club 3 min walk \- 0.2 miles ### Getting around - Rotorua (ROT-Rotorua Regional) 10 min drive ### Restaurants - Ciabatta Bakery 3 min drive - McDonald's 3 min drive - Pataka Kai 9 min walk - Pantry D'or 19 min walk - Rotorua Club Inc 3 min drive ## About this property ### Imperial Hotel Rotorua Upscale hotel near Whakarewarewa: The Living Maori Village Located close to Redwoods Whakarewarewa Forest and Polynesian Spa, Imperial Hotel Rotorua provides dry cleaning/laundry services and a gym. Guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool - Free self-parking - Continental breakfast (surcharge), a vending machine and bike parking - Luggage storage, outdoor furniture and smoke-free property Room features All guest rooms at Imperial Hotel Rotorua feature perks, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi. Other conveniences in all rooms include: - Pillowtop mattresses and cots/infant beds (surcharge) - Designer toiletries and hairdryers - 43-inch Smart TVs with streaming services and digital channels - Balconies or patios, wardrobes/cupboards and kitchenettes ## Similar properties ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/520000/519300/519220/4bd9d9b3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sudima Lake Rotorua Rotorua - Pool - Parking included - Free Wi-Fi - Restaurant 7.8 Good 1,000 reviews £100 includes taxes & fees 4 Feb - 5 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=519220&PinnedHotelID=519220&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/1000000/70000/69600/69569/2fd708c5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Arawa Park Hotel Glenholme - Parking included - Free Wi-Fi - Restaurant - 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Pool - Parking included - Free Wi-Fi - Restaurant 9.4 Exceptional 271 reviews £97 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=95450655&PinnedHotelID=95450655&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=112911062,519220,69569,104227048,1322) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Daily continental breakfast available 8:30 AM to 10:30 AM for a fee: NZD 20 per person ### Things to do - Gym - Outdoor pool ### Family friendly - Cot (surcharge) - In-room kitchenette - In-room microwave - Laundry facilities - Outdoor pool ### Conveniences - Laundry facilities - Limited-hour front desk - Lockers - Luggage storage - Safe at front desk - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) ### Outdoors - Outdoor furniture ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - High-pile carpet in room - No lift - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible pool ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Cot (surcharge) - Pillowtop mattress ### Bathroom - Designer toiletries - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 43-inch smart TV with digital channels - Streaming services ### Food and drink - Cleaning supplies - Cookware, dishware, and utensils - Hob - Kitchenette - Microwave - Toaster ### More - Air conditioning - Heating (climate-controlled) - Iron/ironing board - Laptop workspace ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 8:30 PM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 10:00 AM Contactless check-out ### Special check-in instructions The property charges 2 per cent for credit card payments The front desk is open daily from 7:00 AM - 8:30 PM Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your government-issued photo ID after booking If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours), lockbox ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for NZD 40.0 per day. Cots (infant beds) are available for NZD 10 per day ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately NZD 20 per person - Crib (infant bed) fee: NZD 10 per day - Rollaway bed fee: NZD 40.0 per day - Credit card charges are subject to a surcharge of 2 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand. ## Frequently asked questions ### Does Imperial Hotel Rotorua have a pool? ### How much does it cost to stay at Imperial Hotel Rotorua? ### Is Imperial Hotel Rotorua pet-friendly? ### How much is parking at Imperial Hotel Rotorua? ### What time is check-in at Imperial Hotel Rotorua? ### What time is check-out at Imperial Hotel Rotorua? ### Where is Imperial Hotel Rotorua located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Imperial Hotel Rotorua Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.4 Amenities ### 7.8 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 15 8 - Good 13 6 - Okay 12 4 - Poor 3 2 - Terrible 3 ## Reviews ### 8/10 Good #### Robert 14 Dec 2025 Liked: Cleanliness, amenities Room was great and great location ##### Robert Stayed 3 nights in Dec 2025 ### 8/10 Good #### arnov 6 Jan 2026 Liked: Cleanliness, property conditions & facilities clean room and the pool ##### arnov Stayed 4 nights in Jan 2026 ### 6/10 Okay #### William 20 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was clean well made up and tidy, no facility for English breakfast tea or milk otherwise all good. ##### William Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Robyn 26 May 2025 Liked: Cleanliness, amenities, property conditions & facilities lovely clean room, friendly helpful staff. ##### Robyn Stayed 1 night in May 2025 ### 6/10 Okay #### Ruth 11 Nov 2025 Liked: Staff & service Hotel Stay Review: 3/5 Stars – Mixed Experience The core issues were cleanliness and technology, contrasting with a great room size and helpful staff. Positives Room Size: The room was nicely large and spacious. Check-in: The check-in process was quick and uncomplicated. Early Morning Staff: A staff member preparing breakfast early was crucial on my day of early departure. Although I had informed the hotel of my early flight, I had no clear instructions for key drop-off. I only knew where to put the room card because this helpful individual was available. Areas for Improvement Cleanliness (Major Concern): Housekeeping was seriously lacking. Lower body hair was left in the bath/shower area and on the bathroom floor. Connectivity: The in-room technology was difficult to use. It took a long time to connect the TV to both the internet and then to Freeview. Separately, the Wi-Fi speed was slow when connected to my phone. Bathroom Design: The bathroom basin felt uncomfortably low. Other Notes I did not use the pool during the stay and therefore cannot review that facility. ##### Ruth Stayed 1 night in Nov 2025 ### 6/10 Okay #### Mai-Ling 28 Sept 2025 Convenient location. Small kitchenette with fridge, kettle, toaster, pot,pan,utensils etc.. 👍 No complimentary small ctn of milk to go with the drink satchets though 🙄 TV but no free channels or sky 👎 Upon entry the room was tidy but once ur sitting down and looking around.... Kitchette drawers and cupboards, greasy prints everywhere 🫣 Shower was terrible. No extractor fan. Weak water pressure and the lake of water that ends up outside the shower when ur done. New shower heads and longer length glass would be good. Also advertising spa pools (what sold them for me!!)and not 1 onsite just a cold, needed a good vacuum, pool. On arrival we were asked, because we paid upfront online, that a $100 bond is required which we'd get back upon check out. Never experienced that before and what is the point for 1 night? Went to check out around 8.20ish.. Still closed, no staff anywhere. Rang the emergency # numerous times only to ring once then be rejected. Terrible service. Staff member finally shows up but can't process my refund. We go away and return a few hours later. Staff member had processed the refund. Over all experience with the Imperial Hotel, Rotorua ⭐️⭐️⭐️ ##### Mai-Ling Stayed 1 night in Sep 2025 ### 10/10 Excellent #### LORRAINE 31 Dec 2025 Liked: Cleanliness, property conditions & facilities Very happy with stay, we were delayed as flight was canceled and staff were very understanding and obliging thank you ##### LORRAINE Stayed 2 nights in Dec 2025 ### 8/10 Good #### Jennifer 31 Dec 2025 Liked: Cleanliness Good, clean and well equipped. ##### Jennifer Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Payton 16 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean inside very nice good spot close to everything ##### Payton Stayed 1 night in Nov 2025 ### 8/10 Good #### Neil 19 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The stay was good but perhaps bit of improvement on customer service would be good, we ran out of coffee/tea but had to call the staff 3 times before it was being delivered and we wanted to have a swim but the swimming pool was not very clean. Thanks. ##### Neil Stayed 2 nights in Jan 2026 ### 8/10 Good #### Chris 14 Dec 2025 Liked: Cleanliness, property conditions & facilities Courteous kaimahi, clean room. Nice outside pool. No spas ##### Chris Stayed 1 night in Dec 2025 ### 6/10 Okay #### Romana 24 Dec 2025 Clean room no spa no heated pool ##### Romana Stayed 2 nights in Dec 2025 ### 2/10 Terrible #### Natalie 18 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities If you are going to stay in Rotorua just spend the money and get something nice. Need to hire a new cleaner, room was barely clean and had stains on the toilet seat, the beds were horrible and hard, sheets were stained. We had an internal door to another room so it felt very unsafe. Very noisy, you can hear everything going on in the other rooms, there was banging and yelling at 2am which kept me up. Did not feel comfortable staying here at all. ##### Natalie Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Janet 2 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very clean rooms. Helpful staff. Good value ##### Janet Stayed 1 night in Sep 2025 ### 10/10 Excellent #### John 17 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to Tepuia for dinber and show ##### John Stayed 1 night in Aug 2025 ### 4/10 Poor #### Andrew 12 Dec 2025 Liked: Cleanliness Disliked: Amenities Shower barely worked, had to take like 30 min or more to get enough water on the body for a wash. Rooms are small but clean. I felt it was it bit expensive for what it was. The continental breakfast was only available if you paid for it in advance which wasn't really worth it if you did. They at least could have made coffee and tea free for all in the cafeteria for the morning. There were little tea packets in the room you could have made yourself but it costs almost nothing to make a few fresh pots of coffee in the morning for your guests and it's far better than a stale 6 year old tea packet. ##### Andrew Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Ants 7 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Newly renovated room, very spacious. Great beds and all utilities are brand new. ##### Ants Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Tetauru 28 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Tetauru Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Mia 12 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The room was in good condition, however when we went to do our washing in the washing rooms that are provided, the hotel had left dirty linen in the washing machine. We were also only provided with 1 key to get in and out of the room whilst our booking was for 3 people, I feel like we should’ve had 2 at the very least. There was also no body wash in our showers. My bond was also not given back to me. I paid $805 for the room, was never told that id have to pay a bond, and once we got there I had to pay a $100 bond which I never got back. ##### Mia Stayed 3 nights in Dec 2025 ### 2/10 Terrible #### Kale 24 Sept 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Bad ##### Kale Stayed 1 night in Sep 2025 ### 4/10 Poor #### Lesley 29 Sept 2025 Disliked: Cleanliness, amenities, property conditions & facilities The kitchen was dirty, fingermarks all over the copboards. hadnt been cleaned since the previous people no dish cloth or plug to do the dishes. Bathroom terribly small, in general, not the cleanest. beds were too hard, had a cheek to take bond off us when the place wasnt upto scratch, dirty outside ##### Lesley Stayed 3 nights in Sep 2025 ### 8/10 Good #### Karen 12 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities I liked everything except the lift wasn't working that i didn't like ##### Karen Stayed 1 night in Jul 2025 ### 6/10 Okay #### Jacqueline 5 Jun 2025 Disliked: Amenities Not functioning TV, heated towel rail and fan in bathroom. Limited staff help, only one person in charge at reception. ##### Jacqueline Stayed 2 nights in May 2025 ### 6/10 Okay #### Lexey 2 Jun 2025 Liked: Cleanliness, staff & service, amenities Tv would not hook up to internet properly so couldnt watch tv. Phones coukd not hook up to free internet. We called them in three times to fix this but it didnt work. Gave in in the end ##### Lexey Stayed 1 night in Jun 2025 ### 8/10 Good #### Joline 25 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Fire alarm was rough ##### Joline Stayed 2 nights in Nov 2025 ## Expedia's Latest Trends ### Hotels > [Mountain Hotels in Albania](https://www.expedia.co.uk/Destinations-In-Albania-Mountain-Hotel.0-0-d2-tmountainhotel.Hotel-Filter-Destinations) > > [Beach Resorts & Hotels in Hull](https://www.expedia.co.uk/Hull-Hotels-Beach-Hotels.0-0-d10154-tBeachHotels.Travel-Guide-Filter-Hotels) > > [Cheap Hotels in Holyhead](https://www.expedia.co.uk/Holyhead-Hotels-Budget-Hotels.0-0-d7708-tBudgetHotels.Travel-Guide-Filter-Hotels) > > [World House Boutique Hotel Galata](https://www.expedia.co.uk/Istanbul-Hotels-World-House-Butik-Otel.h49036268.Hotel-Information) > > [Hotels in Tuam](https://www.expedia.co.uk/Tuam-Hotels.d6174834.Travel-Guide-Hotels) > > [Lucky Monkey Hotel](https://www.expedia.co.uk/Antalya-Hotels-Lucky-Monkey-Hotel.h71082585.Hotel-Information) > > [On The Point - Lake Rotorua](https://www.expedia.co.uk/Rotorua-Hotels-Peppers-On-The-Point-Lake-Rotorua.h1207535.Hotel-Information) > > [Hotels near Madison Square Garden](https://www.expedia.co.uk/Madison-Square-Garden-Hotels.0-l6291778-0.Travel-Guide-Filter-Hotels) > > [Hotels in Sun Peaks](https://www.expedia.co.uk/Sun-Peaks-Hotels.d181791.Travel-Guide-Hotels) > > [Lodges March](https://www.expedia.co.uk/March-Lodges.d6142985-aaLodges.Travel-Guide-Accommodation) > > [Family-Friendly Hotels in Sultanahmet](https://www.expedia.co.uk/Sultanahmet-Istanbul-Hotels-Family-Friendly-Hotel.0-n6063107-0-tFamilyFriendlyHotel.Travel-Guide-Filter-Hotels) > > [Island View Holiday Park](https://www.expedia.co.uk/Opotiki-Hotels-Island-View-Holiday-Park.h9624950.Hotel-Information) > > [Hotels in Bankfoot](https://www.expedia.co.uk/Bankfoot-Hotels.d3000012409.Travel-Guide-Hotels) ### Flights > [Jet2 Manchester (MAN) to Zakynthos (ZTH) flights](https://www.expedia.co.uk/lp/flight-routes/jet2-from-manchester-to-zakynthos-intl/ls/man/zth) > > [Flights from Southwest](https://www.expedia.co.uk/lp/flights/6058704/flights-from-southwest) > > [Flights from Ilfracombe](https://www.expedia.co.uk/lp/flights/182551/flights-from-ilfracombe) > > [Flights from Hounslow (LHR) to Dushanbe (DYU)](https://www.expedia.co.uk/lp/flights/lhr/dyu/london-to-dushanbe) ### Cars ### Packages > [Maceió Holidays](https://www.expedia.co.uk/Maceio.d2244.Holidays-City-Breaks) > > [Mandraki Beach](https://www.expedia.co.uk/Mandraki-Beach-Thessaly.d6107162.Attraction) ### General > [Visit Liskeard](https://www.expedia.co.uk/Liskeard.dx182573) > > [Visit Market Weighton](https://www.expedia.co.uk/Market-Weighton.dx3000424253) > > [Visit Ajaccio](https://www.expedia.co.uk/Ajaccio.dx334) ---