Title: Imperial Hotel Rotorua Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=112911062&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Imperial Hotel Rotorua Hotel with free parking, steps from Whakarewarewa: The Living Maori Village ## Photo gallery for Imperial Hotel Rotorua ![Outdoor pool - Imperial Hotel Rotorua (Rotorua)](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/44ae1b98.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Microwave, stovetop, toaster, cookware/dishes/utensils - Imperial Hotel Rotorua (Rotorua)](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/b1cf3a03.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive One Bedroom Apartment | Street view - Imperial Hotel Rotorua (Rotorua)](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/baa6b420.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Imperial Hotel Rotorua (Rotorua)](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/78b3edd0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest - Imperial Hotel Rotorua (Rotorua)](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/74b72b79.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Whakarewarewa: The Living Maori Village and Redwoods Whakarewarewa Forest, Imperial Hotel Rotorua provides dry cleaning/laundry services and a gym. Guests can connect to free in-room WiFi. ## Reviews 7.8 Good ## Popular amenities - Gym - Breakfast available - Pool - Kitchen - Housekeeping - Laundry £65 includes taxes & fees 20 Dec - 21 Dec ## Room options ### Check availability for these dates Tonight [Dec 16 - Dec 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 17 - Dec 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=112911062&PinnedHotelID=112911062&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 12 of 12 rooms ### View all photos for Executive Studio Suite ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/796dae5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio Suite 9.0 Wonderful 4 reviews ### Highlights Deck/patio Air conditioning Kitchenette Mini-fridge Smart TV Pillow-top bed Blackout curtains Private bathroom - 344 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for 1 Bedroom Premier Apartment ![1 Bedroom Premier Apartment | Living area | 43-inch Smart TV with digital channels, streaming services](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/016d259b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Bedroom Premier Apartment ### Highlights Deck/patio Separate sitting area Private indoor hot tub Air conditioning Kitchenette Full-sized fridge/freezer Smart TV Separate bedroom - 581 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed ### View all photos for Superior Studio Suite, Pool View ![Superior Studio Suite, Pool View | Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/w6000h3995x0y5-701519c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio Suite, Pool View ### Highlights Deck/patio Air conditioning Kitchenette Full-sized fridge/freezer Smart TV Pillow-top bed Blackout curtains Private bathroom - 484 sq ft - Sleeps 2 - 1 King Bed ### View all photos for One Bedroom Apartment ![One Bedroom Apartment | Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/f4e5eb53.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Apartment ### Highlights Deck/patio Separate dining area Separate sitting area Air conditioning Kitchenette Full-sized fridge/freezer Smart TV Separate bedroom - 484 sq ft - 1 bedroom - City view - Sleeps 3 - 1 Queen Bed and 1 Single Bed ### View all photos for Executive One Bedroom Apartment ![Executive One Bedroom Apartment | Extra beds](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/ac58d918.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive One Bedroom Apartment ### Highlights Deck/patio Separate dining area Separate sitting area Private indoor hot tub Air conditioning Kitchenette Full-sized fridge/freezer Smart TV - 484 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed ### View all photos for Interconnecting Studios ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/796dae5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Interconnecting Studios ### Highlights Deck/patio Air conditioning Kitchenette Mini-fridge Smart TV 2 bedrooms Blackout curtains Pillow-top bed - 689 sq ft - 2 bedrooms - City view - Sleeps 4 - 2 King Beds ### View all photos for Executive Studio ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/cd54c7ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Studio - Sleeps 2 ### View all photos for Superior Studio ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/375f319f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio - Sleeps 2 ### View all photos for One Bedroom Apartment ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/7c120d0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Apartment - Sleeps 3 ### View all photos for One Bedrom Executive Apartment ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/4cb8f0a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedrom Executive Apartment - Sleeps 4 ### View all photos for Interconnecting Studio ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/58e724a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Interconnecting Studio - Sleeps 4 ### View all photos for Premier One Bedroom Spa Suits ![Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/113000000/112920000/112911100/112911062/dbc35a0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier One Bedroom Spa Suits - Sleeps 4 ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/1000000/70000/69600/69569/96446156.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Arawa Park Hotel Glenholme - Parking included - Free WiFi - Restaurant - Gym 7.4 Good 1,001 reviews £61 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Rotorua-Hotels-Rydges-Rotorua.h69569.Hotel-Information?chkin=2025-12-17&chkout=2025-12-18&rm1=a2®ionId=6048125&destination=Rotorua&destType=MARKET&latLong=-38.138,176.251587&searchId=7ec144d7-bca0-472d-b141-c57814e998e7&top_cur=GBP) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/105000000/104230000/104227100/104227048/d0d8edc9_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Marsden Stay Rotorua Glenholme - 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Free WiFi - Restaurant - Air conditioning - Gym 8.6 Excellent 465 reviews £160 includes taxes & fees 15 Jan - 16 Jan 2026 [](https://www.expedia.co.uk/Rotorua-Hotels-Pullman-Rotorua.h42400473.Hotel-Information?chkin=2026-1-15&chkout=2026-1-16&rm1=a2®ionId=6048125&destination=Rotorua&destType=MARKET&latLong=-38.138,176.251587&searchId=7ec144d7-bca0-472d-b141-c57814e998e7&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FRotorua-Hotels-Imperial-Hotel-Rotorua.h112911062.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FRotorua-Hotels-Imperial-Hotel-Rotorua.h112911062.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-38.16012%2C176.25609&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GffEcKS5JnwC_aad_D-tPv9ske0=) 7 Tryon St, Rotorua, Bay of Plenty, 3010 #### What's nearby - Whakarewarewa: The Living Maori Village \- 2 min walk \- 0.1 miles - Rotorua Golf Club \- 3 min walk \- 0.2 miles - Te Puia New Zealand Maori Arts and Crafts Institute \- 8 min walk \- 0.5 miles - Whakarewarewa Thermal Reserve \- 8 min walk \- 0.5 miles - Redwoods Whakarewarewa Forest \- 8 min walk \- 0.5 miles #### Getting around - Rotorua (ROT-Rotorua Regional) - 10 min drive #### Restaurants - ‪Ciabatta Bakery - ‬3 min drive - ‪McDonald's - ‬3 min drive - ‪Pantry D'or - ‬19 min walk - ‪Rotorua Club Inc - ‬3 min drive - ‪Pataka Kai - ‬9 min walk ## About this property ### Imperial Hotel Rotorua Upscale hotel near Whakarewarewa: The Living Maori Village Located close to Redwoods Whakarewarewa Forest and Polynesian Spa, Imperial Hotel Rotorua provides dry cleaning/laundry services and a gym. Guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool - Free self-parking - Continental breakfast (surcharge), luggage storage and bike parking - A front desk safe, a vending machine and outdoor furniture Room features All guest rooms at Imperial Hotel Rotorua feature perks, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi. Other conveniences in all rooms include: - Pillowtop mattresses and cots/infant beds (surcharge) - Designer toiletries and hairdryers - 43-inch Smart TVs with streaming services and digital channels - Balconies or patios, wardrobes/cupboards and kitchenettes ### Awards and affiliations Eco-certified property This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/520000/519300/519220/a61f4e6a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sudima Lake Rotorua Rotorua - Pool - Parking included - Free WiFi - Restaurant 7.8 Good 1,001 reviews £75 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=519220&PinnedHotelID=519220&HadPinnedHotel=true®ionId=-1&adults=2) ![Local cuisine](https://images.trvl-media.com/lodging/1000000/10000/1400/1322/315f0a43.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copthorne Hotel Rotorua Glenholme - 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Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 237 reviews £95 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=95450655&PinnedHotelID=95450655&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast buffet](https://images.trvl-media.com/lodging/2000000/1140000/1131300/1131218/96a798ac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Rotorua Rotorua - Parking included - Air conditioning - Laundry - Housekeeping 8.0 Very good 1,002 reviews £69 includes taxes & fees 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=1131218&PinnedHotelID=1131218&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Food and drink - Daily continental breakfast available 8:30 AM to 10:30 AM for a fee: NZD 20 per person ### Things to do - Gym - Outdoor pool ### Family friendly - Cot (surcharge) - In-room kitchenette - In-room microwave - Laundry facilities - Outdoor pool ### Conveniences - Laundry facilities - Limited-hour front desk - Lockers - Luggage storage - Safe at front desk - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) ### Outdoors - Outdoor furniture ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - High-pile carpet in room - No lift - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible pool ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Cot (surcharge) - Pillowtop mattress ### Bathroom - Designer toiletries - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 43-inch smart TV with digital channels - Streaming services ### Food and drink - Cleaning supplies - Cookware, dishware, and utensils - Hob - Kitchenette - Microwave - Toaster ### More - Air conditioning - Heating (climate-controlled) - Iron/ironing board - Laptop workspace ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 8:30 PM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 10:00 AM Contactless check-out ### Special check-in instructions The property charges 2 per cent for credit card payments The front desk is open daily from 7:00 AM - 8:30 PM Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your government-issued photo ID after booking If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours), lockbox ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for NZD 40.0 per day. Cots (infant beds) are available for NZD 10 per day ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately NZD 20 per person - Crib (infant bed) fee: NZD 10 per day - Rollaway bed fee: NZD 40.0 per day - Credit card charges are subject to a surcharge of 2 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand. ## Frequently asked questions ### Does Imperial Hotel Rotorua have a pool? ### How much does it cost to stay at Imperial Hotel Rotorua? ### Is Imperial Hotel Rotorua pet-friendly? ### How much is parking at Imperial Hotel Rotorua? ### What time is check-in at Imperial Hotel Rotorua? ### What time is check-out at Imperial Hotel Rotorua? ### Where is Imperial Hotel Rotorua located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Imperial Hotel Rotorua Reviews ## Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 13 8 - Good 7 6 - Okay 8 4 - Poor 2 2 - Terrible 2 ### 8.0/10 Cleanliness ### 7.8/10 Staff & service ### 7.8/10 Amenities ### 7.4/10 Property conditions & facilities ### 6.8/10 Eco-friendliness ## Reviews ### 8/10 Good #### Robert 14 Dec 2025 Liked: Cleanliness, amenities Room was great and great location ##### Robert Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Payton 16 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean inside very nice good spot close to everything ##### Payton Stayed 1 night in Nov 2025 ### 8/10 Good #### Chris 14 Dec 2025 Liked: Cleanliness, property conditions & facilities Courteous kaimahi, clean room. Nice outside pool. No spas ##### Chris Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Janet 2 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very clean rooms. Helpful staff. Good value ##### Janet Stayed 1 night in Sep 2025 ### 4/10 Poor #### Andrew 12 Dec 2025 Liked: Cleanliness Disliked: Amenities Shower barely worked, had to take like 30 min or more to get enough water on the body for a wash. Rooms are small but clean. I felt it was it bit expensive for what it was. The continental breakfast was only available if you paid for it in advance which wasn't really worth it if you did. They at least could have made coffee and tea free for all in the cafeteria for the morning. There were little tea packets in the room you could have made yourself but it costs almost nothing to make a few fresh pots of coffee in the morning for your guests and it's far better than a stale 6 year old tea packet. ##### Andrew Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### John 17 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to Tepuia for dinber and show ##### John Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Robyn 26 May 2025 Liked: Cleanliness, amenities, property conditions & facilities lovely clean room, friendly helpful staff. ##### Robyn Stayed 1 night in May 2025 ### 6/10 Okay #### Mia 12 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The room was in good condition, however when we went to do our washing in the washing rooms that are provided, the hotel had left dirty linen in the washing machine. We were also only provided with 1 key to get in and out of the room whilst our booking was for 3 people, I feel like we should’ve had 2 at the very least. There was also no body wash in our showers. My bond was also not given back to me. I paid $805 for the room, was never told that id have to pay a bond, and once we got there I had to pay a $100 bond which I never got back. ##### Mia Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Ants 7 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Newly renovated room, very spacious. Great beds and all utilities are brand new. ##### Ants Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Tetauru 28 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Tetauru Stayed 2 nights in Sep 2025 ### 4/10 Poor #### Lesley 29 Sept 2025 Disliked: Cleanliness, amenities, property conditions & facilities The kitchen was dirty, fingermarks all over the copboards. hadnt been cleaned since the previous people no dish cloth or plug to do the dishes. Bathroom terribly small, in general, not the cleanest. beds were too hard, had a cheek to take bond off us when the place wasnt upto scratch, dirty outside ##### Lesley Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Ruth 11 Nov 2025 Liked: Staff & service Hotel Stay Review: 3/5 Stars – Mixed Experience The core issues were cleanliness and technology, contrasting with a great room size and helpful staff. Positives Room Size: The room was nicely large and spacious. Check-in: The check-in process was quick and uncomplicated. Early Morning Staff: A staff member preparing breakfast early was crucial on my day of early departure. Although I had informed the hotel of my early flight, I had no clear instructions for key drop-off. I only knew where to put the room card because this helpful individual was available. Areas for Improvement Cleanliness (Major Concern): Housekeeping was seriously lacking. Lower body hair was left in the bath/shower area and on the bathroom floor. Connectivity: The in-room technology was difficult to use. It took a long time to connect the TV to both the internet and then to Freeview. Separately, the Wi-Fi speed was slow when connected to my phone. Bathroom Design: The bathroom basin felt uncomfortably low. Other Notes I did not use the pool during the stay and therefore cannot review that facility. ##### Ruth Stayed 1 night in Nov 2025 ### 8/10 Good #### Karen 12 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities I liked everything except the lift wasn't working that i didn't like ##### Karen Stayed 1 night in Jul 2025 ### 6/10 Okay #### Jacqueline 5 Jun 2025 Disliked: Amenities Not functioning TV, heated towel rail and fan in bathroom. Limited staff help, only one person in charge at reception. ##### Jacqueline Stayed 2 nights in May 2025 ### 6/10 Okay #### Lexey 2 Jun 2025 Liked: Cleanliness, staff & service, amenities Tv would not hook up to internet properly so couldnt watch tv. Phones coukd not hook up to free internet. We called them in three times to fix this but it didnt work. Gave in in the end ##### Lexey Stayed 1 night in Jun 2025 ### 6/10 Okay #### Mai-Ling 28 Sept 2025 Convenient location. Small kitchenette with fridge, kettle, toaster, pot,pan,utensils etc.. 👍 No complimentary small ctn of milk to go with the drink satchets though 🙄 TV but no free channels or sky 👎 Upon entry the room was tidy but once ur sitting down and looking around.... Kitchette drawers and cupboards, greasy prints everywhere 🫣 Shower was terrible. No extractor fan. Weak water pressure and the lake of water that ends up outside the shower when ur done. New shower heads and longer length glass would be good. Also advertising spa pools (what sold them for me!!)and not 1 onsite just a cold, needed a good vacuum, pool. On arrival we were asked, because we paid upfront online, that a $100 bond is required which we'd get back upon check out. Never experienced that before and what is the point for 1 night? Went to check out around 8.20ish.. Still closed, no staff anywhere. Rang the emergency # numerous times only to ring once then be rejected. Terrible service. Staff member finally shows up but can't process my refund. We go away and return a few hours later. Staff member had processed the refund. Over all experience with the Imperial Hotel, Rotorua ⭐️⭐️⭐️ ##### Mai-Ling Stayed 1 night in Sep 2025 ### 8/10 Good #### Joline 25 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Fire alarm was rough ##### Joline Stayed 2 nights in Nov 2025 ### 6/10 Okay #### brayden 25 Nov 2025 It wasnt very clean, the bed was just to bed pushed together so not comfy at all. Not terrible but definitely not great. ##### brayden Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Sonya 21 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Location was great. Staff were lovely. Pool was nice ##### Sonya Stayed 1 night in Nov 2025 ### 6/10 Okay #### Kelly 20 Nov 2025 Disliked: Cleanliness, property conditions & facilities The shower was dirty with hair on the floor as well as what looked like conditioner. Tv didn’t work properly & could only watch to channels. Reception don’t even know how much I paid for the room. No communication about how to access amenities & it was very noisy. You could easily hear conversations being had in the room next door. It sounded like I was staying in a hostel. I certainly wouldn’t be calling it a hotel. ##### Kelly Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Calista 27 Oct 2025 Liked: Cleanliness, staff & service ##### Calista Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### vishal 22 Sept 2025 ##### vishal Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Barb 7 Jul 2025 Disliked: Staff & service ##### Barb Stayed 2 nights in Jul 2025 ### 8/10 Good #### Satish 22 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Satish Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Mark 21 Jun 2025 ##### Mark Stayed 1 night in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Hotels in Scottish Highlands](https://www.expedia.co.uk/Scottish-Highlands-Hotels.d3000655551.Travel-Guide-Hotels) > > [Hotels near Cala d'Hort Beach](https://www.expedia.co.uk/Cala-DHort-Beach-Hotels.0-l6067429-0.Travel-Guide-Filter-Hotels) > > [Hotel Ópera](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Opera.h63454.Hotel-Information) > > [Crowne Plaza Copenhagen Towers by IHG](https://www.expedia.co.uk/Copenhagen-Hotels-Crowne-Plaza-Copenhagen-Towers.h3026466.Hotel-Information) > > [Spa Hotels in Bedfordshire](https://www.expedia.co.uk/Destinations-In-Bedfordshire-Spa-Hotels.0-0-d6046189-tSpaHotels.Hotel-Filter-Destinations) > > [Hotels near Egg of Columbus](https://www.expedia.co.uk/Egg-Of-Columbus-Hotels.0-l6272962-0.Travel-Guide-Filter-Hotels) > > [The Edgbaston Palace Hotel](https://www.expedia.co.uk/Birmingham-Hotels-The-Edgbaston-Palace-Hotel.h1448444.Hotel-Information) > > [Spa Hotels in Swansea](https://www.expedia.co.uk/Swansea-Hotels-Spa-Hotels.0-0-d9958-tSpaHotels.Travel-Guide-Filter-Hotels) > > [Hotel Tiffany](https://www.expedia.co.uk/Copenhagen-Hotels-Hotel-Tiffany.h900175.Hotel-Information) > > [Hotels in Vatican City](https://www.expedia.co.uk/Vatican-City-Hotels.d179952.Travel-Guide-Hotels) > > [Arlo NoMad](https://www.expedia.co.uk/New-York-Hotels-Arlo-NoMad.h12521969.Hotel-Information) > > [The Black Horse Hotel Grassington](https://www.expedia.co.uk/Skipton-Hotels-The-Black-Horse-Hotel-Grassington.h23910837.Hotel-Information) ### Flights > [Flights from Larnaca (LCA) to Beirut (BEY)](https://www.expedia.co.uk/lp/flights/lca/bey/larnaca-to-beirut) > > [Flights from Manchester to PAR-All Airports](https://www.expedia.co.uk/lp/flights/man/par/manchester-to-paris) > > [Flights from Granadilla de Abona (TFS) to Derby (EMA)](https://www.expedia.co.uk/lp/flights/tfs/ema/tenerife-to-east-midlands) > > [Qantas Airways](https://www.expedia.co.uk/Qantas-Airways-Flights.cQF.Travel-Guide-Airlines) ### Cars > [Car hire in Vlorë](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Vlore.d6139770.Car-Hire-Guide) > > [Car hire in Erdington](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Erdington.d6343072.Car-Hire-Guide) ### Packages > [Agioi Anargyroi Church](https://www.expedia.co.uk/Agioi-Anargyroi-Church-Kato-Paphos.d6194528.Attraction) > > [Aberystwyth Castle](https://www.expedia.co.uk/Aberystwyth-Castle-Aberystwyth.d6086421.Attraction) ### General