Dear Guest, Thank you for sharing feedback about your recent stay.At Barceló, we strive to always deliver high standards and are sorry that on this occasion the standards expected were not met.We, nevertheless, are pleased that the other aspects of our hotel such our convenient location lived up to your expectations.We hope that you will consider returning to stay with us in the future.Kindest regards,Manuel CGuest Experience

Dear Tristan. Thank you sharing your experience with us. It is a pleasure to know that your stay with us was enjoyable. We do have a restaurant at the hotel if preferred, and there are restaurants in close proximity; our team would be very happy to assist with directions. We all hope that we will have the chance to welcome you back on another occasion. Kindest regards, Javier C Guest Experience

Dear Peter. Thank you for taking the time to share your review. We do everything possible to ensure that our guests can enjoy a pleasant dining experience in an incomparable setting. We will continue working to surprise you with new options so that you will want to return to our side again. The entire team works hard in order to achieve your maximum satisfaction and achieve your well-being. We say goodbye hoping you have had a good trip back and hoping that you continue to trust our company. A cordial greeting. We would love to welcome you back on a future occasion. Javier C Guest Experience

Dear Valborg, Thank you for this review of your time at our hotel. We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible. We look forward to welcoming you and your family on your next trip. Best wishes, Javier C Guest Experience

Dear Guest Guest. Thank you for taking the time to review your stay. We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations. We will be sure to let our team members know how much of an impact they made on your experience. Thank you again; we look forward to welcoming you back soon. Kind regards, Javier C Guest Experience

Dear Matthew. Thank you for sharing a review of our hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Our airs conditioning work in a perfect conditions, but if you had some problems, we hope you informed front desk team to send some body to the room to fix it. We hope that despite the reviewed issues, you have had a positive stay and enjoyed the entire hotel, facilities and team. All the staff work for offer you a perfect stay and have perfect memories where you are our protagonists. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Kind regards. Javier C Guest Experience

Dear Mrs. Amber. We would like to thank you for having chosen our hotel and to share your experience with us. We truly regret the situation about the housekeepers outside of your room. We have notified the department head to prevent it from happening again. We hope that you have had a satisfactory experience and have enjoyed all aspects of the hotel, all of them under strict quality standards to ensure your well-being. Although there is always room for improvement, we should be on the right path to earn a better rating from you in the future. We look forward to having you stay with us again and to being informed of any concerns or imperfections that affect your stay so we may do everything in our power to address them. Kind regards. Javier C Guest Experience

Dear guest. Thank you for the great feedback of your recent holiday experience at our Barceló Costa Ballena Golf & Spa. Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We regret that your room became very hot at night. During this season, we don´t have A/C or heating, we have only air because many guests want cold and the other hot, so we have only the air to try to give you the maximum satisfaction. In the other hand, we are happy to know that you enjoy the hotel and the rest of the facilities. Our establishment is totally prepared to offer you a perfect stay where you are the protagonists. We hope you had a nice trip to home and in the future you choose again. We will be waiting for you. kind regards. Javier C Guest Experience

Dear Mrs Charis. Thank you very much for the time you spent to share your feedback. We always welcome constructive critics, as it allows us to continually improve the experience we create for our guests. We deeply apologize for any incident you suffered in relation to the air conditioning. Our maintenance staff has made a revision to detect any anomaly. Also, I would like to take this opportunity to mention that in certain seasons of the year as in February the temperature outside is very inconsistently which makes it difficult to adjust the machines to everyone’s satisfaction. It is very gratifying to know that in general you have lived a pleasant experience, and that your stay was an enjoyable one. We highly appreciate your positive scores. We look forward to welcoming you back to our magnificent facilities, so you can breathe again the Barceló Costa Ballena atmosphere. Sincerely, Theresa S. Guest Experience

Dear Peter, It is a great reward for our work and the effort of the whole team, to receive a comment like yours, with which you convey that you have been very comfortable and that you fully enjoyed your stay. With open arms we look forward to your return. Receive a cordial and attentive greeting, Theresa S. Guest Experience

Dear guest, Firstly we would like to thank you for choosing our Barceló Costa Ballena. We greatly appreciate the time you spent to share your feedback about your stay, although we deeply regret any inconveniences you might have had regarding the air conditioning. We are very sorry to read about your disappointing regarding the opening hours of the outdoor pools. The main mission of those who work at Barceló Costa Ballena is to continue creating pleasant and memorable experiences. Therefore, we are constantly changing and making improvements every week based on the comments of our guests together with hotel managers. We hope you had a safe journey back home and that we will have the chance to meet you again at our hotel. Best regards.

Dear Mr. Ting, Thank you very much for sharing your feedback regarding your recent stay at Barceló Costa Ballena Golf & Spa. Certainly, just 100 meters from the hotel you will find the Costa Ballena Ocean Golf Club, one of the largest golf courses in Europe. Located in a unique scene on the seashore, it has 27 holes of competition, plus 9 holes for practices for the enjoyment of all golf lovers. It makes us happy to read that you fully enjoyed the junior suite and all its qualities such as the private 9m2 balcony, its panoramic views and its outdoor jacuzzi for a dream stay. In Barceló we are focused on the service of our clients, trying to create pleasant experiences for all the guests. Thank you for your kind words. We are already waiting for your next visit. Sincerely, Theresa S. Guest Experience

Dear YM, Thank you very much for leaving this wonderful recommendation on this community, we are delighted that you had a good time at Barceló Costa Ballena Golf & Spa. We always try to innovate and surprise our guests not only with charming facilities but also with a personalized customer service as well as high cleanliness standards, these are the most important values we are following to make our guests feel comfortable and relaxed at all time. Further we thank you for highlighting our location, in front of the beach, offering all along the coast green landscapes and just beautiful natural scenes. At the same time the area is well connected to places of different kind of interests. We are happy to know that you fully enjoyed it! Once more, thank you very much for sharing the impressions of your stay Hopefully we will see you again very soon. Kind regards, Theresa S. Guest Experience

Dear guest, Thank you very much for choosing Barceló Costa Ballena Golf & Spa and for taking part of your time to complement this satisfaction survey since your opinion is very important to us. It is wonderful to know that you have enjoyed our services and facilities. As a team we work every day to meet and exceed all the expectations of our guests, and scores like yours encourage us to continue growing and never stop paying attention to the details. We hope you visit us again with the aim of offering you another great experience. Best regards, Theresa S. Guest Experience

Dear guest, Thank you very much for choosing Barceló Costa Ballena Golf & Spa and for taking part of your time to complement this satisfaction survey since your opinion is very important to us. It is wonderful to know that you have enjoyed our services and facilities. As a team we work every day to meet and exceed all the expectations of our guests, and scores like yours encourage us to continue growing and never stop paying attention to the details. We hope you visit us again with the aim of offering you another great experience. Best regards, Theresa S. Guest Experience

Dear guest, Thank you very much for choosing Barceló Costa Ballena Golf & Spa and for taking part of your time to complement this satisfaction survey since your opinion is very important to us. It is wonderful to know that you have enjoyed our services and facilities. As a team we work every day to meet and exceed all the expectations of our guests, and scores like yours encourage us to continue growing and never stop paying attention to the details. We hope you visit us again with the aim of offering you another great experience. Best regards, Theresa S. Guest Experience

Dear Paul, It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your stay at Barceló Costa Ballena was such an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you very much for your review, it would be an honor if we may welcoming you back in future. Best regards. Yours sincerely, Theresa S. Guest Experience

Dear Christopher, We are very happy indeed to know that we have achieved our main objective, to provide you a magnificent experience, so we will congratulate all the team that has made it possible. Thank you very much for your visit, we look forward to welcoming you again soon. We send you a warm greeting from Costa Ballena. Theresa S. Guest Experience

Dear Paul, Thank you very much for your lovely comment and evaluation of our facilities, as well as our services, which makes us feel proud and realized in our main goal, which is to achieve a high degree of satisfaction and that our guests see their expectations totally fulfilled. We would love to welcome you back among us once more and in the meanwhile we won´t stop improving step by step to offer always charming facilities and of course the best personal attention. Kind regards. Yours sincerely, Theresa S. Guest Experience Manager

Dear Christopher, thank you very much for these wonderful words and recommendation that you have published! As a team we work every day to meet and exceed all the expectations of our guests, and opinions like yours encourage us to continue growing. We also would like to thank you for pointing out the value as we always strive to ensure the best pricing for our guests. It is a pleasure to know that your stay with us has been so pleasantly and we hope that you will visit us again. We send you a warm greeting from the whole team. Sincerely, Theresa S. Guest Experience

Dear Terrance, Thank you very much for these wonderful words you have given us. As a team we work every day to meet and exceed all the expectations of our guests, and opinions like yours encourage us to continue growing. We are really happy that your stay with us has been so positive and that you fully enjoyed our nice location. We send you a warm greeting from the whole team. Sincerely, Theresa S. Guest Experience Manager

Dear Frederick, We highly appreciate the time dedicated to make share these wonderful comments! We definitely agree with you that the beaches in our area are just outstanding due to their natural conditions and wideness, certainly some of the most beautiful beaches in spain! Further, it is a pleasure for us to know that in our hotel you have found everything to your liking and that we have met your expectations as well as the standards of service and quality to which we are used to. For this reason, we work hard every day looking for excellence in the service and quality of each of the departments. We are pleased to know that we have managed to transmit these values to you, and we wish to welcome you again in future stays. Kind regards, Theresa S. Guest Experience Manager

Dear MJRoche, thank you very much for your visit and for you feedback omn your stay at our hotel Barceló Costa Ballena Golf & Spa. Please allow me to mention that all our rooms provide a Minibar..... Regarding the english tv channels we are very sorry for your disappointment, but it is nice to know that in general you had a pleasant experience with us. Thank you very much for highlighting the variety of our breakfast buffet. Our chefs team will be very happy that it was so much to your liking as they are working appasionately to offer the best kickstart in the day to all our guests. Once again, thank you very much for visiting us and hopefully we will have the opportunity to welcoming you back in a future occasion. Kind regards. Yours sincerely,. Theresa Stretz Guest Experience Manager Barceló Costa Ballena Golf & Spa

Dear guest, We highly appreciate your great feedback about your stay at Barceló Costa Ballena Golf & Spa. Thank you also for pointing out our amazing area. It is true that our guest can not only enjoy outstanding beaches and landscapes but also a variety of culture, gastronomy and sport activities. Knowing that you have had a marvelous experience in our magnificent facilities., is without a doubt, the best reward for all of us. Do not doubt that as a team we work passionately not only to improve ourselves looking for the best services and the quality of each of the departments, but also to maintain this unique atmosphere for what we are known for and to be a hotel with charm and personality. Hopefully you will visit us again in our small paradise! Kind regards, Theresa S. Guest Experience

Dear Fernando, We highly appreciate your feedback about your experience at Barceló Costa Ballena Golf & Spa. Although we understand that we did not exceed your expectations, we are very happy to know that the beautiful location of our hotel as well as the delicious breakfast buffet was to your liking. It is always our main objective is to ensure our guests feel relaxed and satisfied in every moment, enjoying their vacations, therefore our team puts effort and passion every day to provide high quality services. Certainly your opinion keeps us motivated and pushes us further to work daily on improvements. Thank you very much for your review; it would be an honor if we may welcome you back in future. Kind regards. Yours sincerely, Theresa S. Guest Experience

Dear C, We appreciate the time the time you spent to share your experience, although we sincerely regret to read the inconvenience you had on your arrival day. Regarding your disappointment on the disposition of an iron board, please allow me to mention that on our website as well as on websites of our partners all the services offered by the hotel are listed for information and with the objective to meet expectations. At Barceló Costa Ballena we put a lot of effort and passion into our work, continuously optimizing the comfort and well-being of those who come to visit us, whether in family, couple, groups or for business and your opinion has encouraged us not to stop paying attention to the details in order to get fully satisfied in the future. We are pleased to read that you absolutely enjoyed our spacious and bright rooms, which are focused on the comfort of our customers not only with an elegant, peaceful design, but also with high quality beds, 49inches TV, raindance shower, etc…. Thank you very much for your positive score towards our services and facilities! We hope you will visit us again and send you a warm greeting from the whole team. Yours sincerely, Theresa S. Guest Experience

Dear guest, We highly appreciate your positive feedback about your experience at Barceló Costa Ballena Golf & Spa. Thank you also for pointing out our amazing area. It is true that our guest can not only enjoy outstanding beaches and landscapes but also a variety of culture, gastronomy and sport activities. It makes us very happy to know that in general you had an enjoyable stay at our magnificent facilities. Do not doubt that as a team we work passionately not only to improve ourselves looking for the best services and the quality of each of the departments, but also to maintain this unique atmosphere for what we are known for and to be a hotel with charm and personality. Hopefully you will visit us again in our small paradise! Kind regards, Theresa S. Guest Experience Manager

Dear guest, We appreciate the good score and your kind comments regarding your experience at our Barceló Costa Ballena Golf & Spa. We are happy that you enjoyed our delicious breakfast buffet as well as our spacious and bright rooms, which have been specially designed with the intention of offering maximum comfort and a perfect rest to our guests. Most of them, as you mentioned, also have a terrace furnished to complement the cosines during your stay with us. We are grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless in order to guarantee our high standards related cleanliness which is one of the most important aspects for Barceló. Thank you for your confidence and we hope you will visit us again in future. Kind regards. Yours sincerely, Theresa S. Guest Experience Manager

Dear guest, First of all, thank you for having chosen Barceló Costa Ballena and for taking the time to share this review of your experience. We are very pleased to read that you fully enjoyed your stay and especially our well-served buffet breakfast, the result of which is the effort of our restaurant and kitchen staff. In it you can find a variety of cereals, fresh fruit of the season, a wide choice of breads and sweets, cold meats, cheeses and not forgetting the hot area with grilled eggs, French omelets to taste and typical international elements. We will forward your kind words to Manuel for sure, he will be happy and proud to know about the positive impact he had on your experience. Thank you also for pointing out our amazing area. It is true that our guest can not only enjoy outstanding beaches and landscapes but also a variety of culture or sport activities. We truly hope to have the opportunity to welcome you back in a future occasion because it would be a pleasure serving you again. Kind regards. Yours sincerely, Theresa S. Guest Experience Manager

Dear Guest, Thank you very much for sharing your opinion about your experience with us at Barceló Costa Ballena Golf & Spa. Please accept our sincerest apologies for the technical imperfection of the minibar and we kindly ask you to contact reception in a future occasion with that you allow us to correct any inconvenience for your complete comfort. However it is the best reward for our team to know that in general you spent a wonderful time and that you fully enjoyed all the services and facilities of our magnificent hotel. Hopefully you will visit us again in our small paradise! Kind regards, Theresa S. Guest Experience Manager

Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We are very sorry to read the disturbances caused by the air conditioning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our reception desk for anything we may do for you to fully enjoy your stay among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Borja López Alday Subdirector Barceló Costa Ballena Golf & Spa

Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Cádiz. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Borja López Alday Subdirector Barceló Costa Ballena Golf & Spa

We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Rota. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Borja López Subdirector

Dear Mario, We would like to thank you for the review you shared. All of your kind words about your stay with us are really great to hear. It is indeed rewarding to know that the delicious breakfast buffet was to your liking. Every morning we offer more than 180 products, live cooking and local as well as international food options. Thank you for highlighting the comfort of the room. All of them are spacious and bright and, as you mention correctly, fully equipped to ensure a relaxing and pleasurable stay. The entire team of Barceló Costa Ballena Golf & Spa has a huge enthusiasm and desire to cover the needs of all our guests with an extraordinary customer service as well as high levels of quality. We hope we will see you again, sending you greetings and thanks from all the staff. Yours sincerely, Theresa S. Guest Experience Manager

Dear Jesse, We would like to express our gratitude for the comments you made about your recent stay at our hotel Barceló Costa Ballena Golf & Spa. As it is always our goal to achieve maximum customer satisfaction we are really delighted to hear that you spent an enjoyable time between us. We continuously strive to deliver high standards and to ensure that all our guests feel absolutely comfortable. Thank you for your suggestion regarding the coffee during the dinner buffet. It will be discussed by our department heads in order to improve our services. It is wonderful to read your lovely words towards our fantastic location, gastronomy, cleanliness and moreover towards our great staff members. We will congratulate all of them and there is no doubt that it encourages us, even more, to focus on our work and keep on working with enthusiasm providing excellent experiences to our guests. Thank you very much for staying with us, we sincerely hope that we will have the opportunity to welcome you back in a future occasion. Kind regards, Theresa S. Guest Experience Manager

Dear Allison, First of all, we highly appreciate the time you have taken to inform us about your experience with our hotel Barceló Costa Ballena. In reference to the use of the safe in the room, please note, that it is, as well as the minibar, Spa facilities or parking, an extra service available for our guests paying an additional price according to the hotels category and area. We offer the possibility to make use of the private parking in the hotel's outdoor area or in our underground garage. Guests could also park their car along the avenue right in front of the hotel and actually many of our customers park their vehicles there. Even we feel sorry that you were not fully satisfied with the room comfort this time, it is a pleasure for us to inform you that we have planned an improvement within the next months. Thanks to the suggestions received by our customers the renovation includes the implementation of drawers and shelves in order to create more space in the wardrobes for your belongings. It is very gratifying to know that our attractive lobby bar made your stay more enjoyable. In addition we are delighted to know that our pool areas designed for your leisure and relax were to your liking. Thank you for pointing out the professional and friendly attitude of all our staff, who always works passionately to offer the best service to all our guests and to make them feel cared for and valued at any time. Finally, thank you for choosing us and of course we hope that we could welcome you back in a future occasion. Kind regards. Yours sincerely, Theresa S. Guest Experience Manager

Dear Megan, Firstly, thank you for your visit at Barceló Costa Ballena and for the time you spent to share your opinion. Our animation- team works always with a lot of enthusiasm that our smaller guests like all the guests join in the daily activities for their fun and entertainment. We are really happy read that you perceived it like that. It is also great to know that the buffet was to your liking, as our professional chefs strive to surprise our customers with a high gastronomic standard and the possibility of taste varied products of local cuisine as well as the best international delicacies. We agree with you that our hotel is situated in a small and quiet paradise with its infinite beaches, amazing landscapes and beautiful villages in the surroundings. It is really a pleasure to know that you enjoyed your stay and we sincerely hope to get the chance to welcome you back in future. Thank you again for your fantastic review! Best regards. Yours sincerely, Theresa S Guest Experience Manager