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"Room was small but very nice staff was helpful but reservations manager didn’t help us"

"We selected this property for its convenience in terms of location and it being family-friendly, offering full ameneities."

"Fantastic stay great staff and very helpful be definitely staying again in the future"

"Very clean. Friendly staff. Not many amenities such as fridge and microwave "

"Wonderful Hotel on Kensington High Street next to the Palace and Gardens. Comfortable, clean and convenient with exemplary courteous staff this is by far our favourite London Hotel. There is a quiet confidence in delivering a first class experience, that only works when there is total team commitment. The Royal Garden Hotel has a team that provides an exceptional outcome every time which is why we return again and again. From reception to housekeeping , the restaurants and piano bar(try the cocktails) everyone pulls together 'on brand'. A must try."

"Excellent"

"We contacted the hotel prior to arrival due to concerns regarding negative reviews. They assured us that room wouldn’t be problematic. Upon check in, one member was rude and repeatedly said she didn’t want to know about tour concerns or email exchange. If you arrive early you pay additional fees, if you don’t pay them and prefer to leave your luggage, you pay additional fees. Check out time is also early, I think they said 10am. Room wasn’t the cleanest. Location is good."

"I was given an upgrade to a suite. It was lovely. Great views over the river."

"Loved our stay here,great location with welcoming staff and a good bar. "