- Disliked: Staff & service
The hotel was closed but they refused to refund us. They offered only a voucher to use within 12 months which is not suitable. Terrible service to hold back amount paid and not deliver the service. No comment from management other than “we are closed, here is your voucher” and haven’t heard from them again. Expedia customer service said I am entitled to a refund as the property is closed but no further communication from Twentyone Hotel.