4/10 Poor
Ee Wen
Travelled with group
13 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I urge potential guests to scrutinize reviews thoroughly before booking, a step I regrettably overlooked due to the misleading 8.8 rating. This establishment falls short of a hotel, or even a boutique hotel—it's essentially an upscale Airbnb, lacking a reception or dedicated front desk.
Promises of a concierge service were unfulfilled; despite welcoming messages and assurances of assistance, actual support post-check-in was lackluster at best.
Locating the property was a challenge, hidden at the end of a narrow, inaccessible street, forcing us to haul our luggage from afar. The ordeal continued with a staircase before reaching an antiquated lift, which barely accommodated one person and luggage, let alone our group of four with multiple suitcases.
Compounding our frustrations, the 'deluxe rooms' with balconies were inconsistent in size—one notably smaller—yet inquiries about this discrepancy were met with an unprofessional "I don’t know" from the concierge.
On a positive note, the rooms were acceptable, and proximity to Rome's shopping district was convenient. However, at over USD 350 per night, the value and experience were severely lacking. My complaint via Expedia remains unaddressed after six days, further adding to my dissatisfaction.