This is not what we would consider a hotel. 2nd&3rd floor in an old apartment building. We had to ring doorbell. Lots of steep stairs to front door. One half of double door was propped open by trash can, creating very narrow opening. I got stuck with my backpack. When I finally was able to free myself, owner accused me of breaking his door. I walk with a cane and asked why nobody had been available to help with luggage up the stairs. He said his was a 2 star hotel which didn’t supply that service. When I dared to question his status as a 2 star, he got abusive and told us to leave. He yelled at us and literally kicked us out. He said he would keep money for first night, but didn’t keep his word. When we cancelled reservation through orbitz he insisted on keeping entire prepaid amount for 3 nights.