Sun deck
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Reviews of Hampton Inn & Suites Rohnert Park - Sonoma County

2.5 out of 5
Hampton Inn & Suites Rohnert Park - Sonoma County
6248 Redwood Dr, Rohnert Park, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

2/10 Terrible

Lauren

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My one month old daughter ended up I. The hospital because of something in the room. My dog was also sick and had something wrong with her that’s why I know it was something about the room. Management and staff did do thing about it so we left not wanting to risk more harm to our family
Stayed 1 night in May 2024

4/10 Poor

Nelita

Disliked: Cleanliness, staff & service
Staff front desk. Very unfriendly unfortunately we stop by to find out what time we can check in. We are there early around noon heading to Graton. Tintin Said she will call me back when the room is available around 1 pm she never call back. I called someone said it would be ready in an hour. We wait until close to actual time to check in. 3:00 pm. The room is still not ready. We have to wait in the lobby until 4pm very disappointed. Poor service. Tintin from front desk. Just give the room to whoever checks in and ignore us. Until we talk to Jennifer and finally get a room. After a long wait in the lobby. We’re not treated fairly for the first time. I will never forget this day. Never book another one ever. Bad experience
Stayed 1 night in May 2024

2/10 Terrible

Arthur

Disliked: Staff & service, property conditions & facilities
I booked this hotel through Expedia. I work in Santa Rosa and live in San Jose. I report to work in Santa Rosa twice a week and work remotely for three days. There was a scheduled change at my work just for that week. I called Expedia to adjust my stay for the next night. Expedia called the hotel, and they refused to adjust the booking. Mr. Misrav, the General Manager, wouldn't budge. I went in person to talk to him. At first, he said there wasn't an available room for the day I was trying to change my booking to. I said I was on your website, and there were plenty of rooms available. He was making all kinds of excuses. I lost one night because of this General Manager's attitude and lack of flexibility
Stayed 1 night in May 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located.
Stayed 1 night in May 2024

10/10 Excellent

Brad

Liked: Property conditions & facilities
Very clean and nice staff
Stayed 1 night in May 2024

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Breakfast was good. I like seeing the swallows outside (don't destroy their mud nests).
Stayed 2 nights in May 2024

10/10 Excellent

Marisol

Liked: Amenities
I like how friendly the employees are and the cleaning of the rooms.
Stayed 1 night in May 2024

10/10 Excellent

Gagan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, staff were friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Simione

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Marge

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room were very clean, I would definitely stay here again. Tristin at the front desk was very helpful and polite.
Stayed 1 night in Mar 2024

10/10 Excellent

Simione

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Sara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay at. Very clean and helpful staff. Staff was very accomodating and willing to help
Stayed 1 night in Mar 2024

10/10 Excellent

Arthur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff, clean Facilities.
Stayed 1 night in Mar 2024

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

kartika

Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so great. Rian check us in and gave us personalized service.
Stayed 1 night in Mar 2024

10/10 Excellent

Opal E

Stayed 1 night in Feb 2024

10/10 Excellent

Angelique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Rowena

Stayed 1 night in Mar 2024

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were very helpful and friendly . Room was clean and comfortable. Breakfast was good. Definitely recommend and will continue to use this property.
Stayed 1 night in Feb 2024

10/10 Excellent

Abel

Liked: Staff & service, property conditions & facilities
All good 👍 Thanks for that service
Stayed 1 night in Feb 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

SHERRY

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jennifer in the front desk is very friendly and have excellent customer service.
Stayed 1 night in Feb 2024

10/10 Excellent

Karyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and the staff were very friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rian is the BEST
Very clean, comfortable hotel room. It was extremely quiet, best pillows I have ever used at a hotel. We were checked in very easily by a gentleman named.Rian and he was exceptional at check-in. Wanted to make sure everything was perfect for our stay. He is definitely the perfect employee to have representing your company.
Stayed 1 night in Feb 2024

10/10 Excellent

Lidda, Ceres

Stayed 1 night in Feb 2024

10/10 Excellent

Irene, anchorage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Janet, Everett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable. Breakfast was average but they had variety.
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Christina, Rohnert Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In really like the consistency of Hampton Inn. The rooms are spacious, up to date and clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice, excellent breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

George

Stayed 2 nights in Jan 2024

10/10 Excellent

Elvira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aurora Lee - Guest Service Manager on 31 Jan 2024
Thank you for the 10 star rating

6/10 Okay

Patricia

Stayed 2 nights in Jan 2024
Response from Aurora Lee - Guest Service Manager on 31 Jan 2024
Thank you so much for taking the time to leave us a rating

10/10 Excellent

Simione

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and genuine care for guests.
Stayed 1 night in Jan 2024
Response from Aurora Lee - Guest Service Manager on 31 Jan 2024
We are incredibly grateful that you took the time out to leave us a 5-Star review.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aurora Lee - Guest Service Manager on 31 Jan 2024
Thank you for the 5 star rating.

10/10 Excellent

Michele, Hermiston

Stayed 2 nights in Dec 2023
Response from Aurora Lee - Guest Service Manager on 31 Jan 2024
Thank you for the 5 star rating.

10/10 Excellent

Randolph, Arcata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved arriving at this property and being greeted so warmly and kindly by Rose, assisted by Rian. They were genuine in their greeting and so friendly! I was impressed with their service.
Stayed 1 night in Jan 2024
Response from Aurora Lee - Guest Service Manager on 31 Jan 2024
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

10/10 Excellent

Jesse

Liked: Cleanliness, property conditions & facilities
I dont know if it was the end of the shift for the employee who checked me in but he was not friendly at all and was not interested in my needs for i asked to have a room in a location with the least noise and a comfortable bed he seemed i was bothering him with my requests. reason for my requests were because my last stay i was woken all night long because of the elevator noise and the bed was lumpy and uncomfortable
Stayed 1 night in Jan 2024
Response from Aurora Lee - Guest Service Manager on 31 Jan 2024
Thank you for choosing to stay at the Hampton Inn & Suites Rohnert Park. We appreciate you taking the time to share your feedback. I would like to sincerely apologize that we did not deliver the positive experience that you deserved. We pride ourselves in giving the best possible guest experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had some really back hotel experiences in the last 2 years this was the best experience I have ha thank you so much.
Stayed 1 night in Jan 2024
Response from Aurora Lee - Guest Service Manager on 31 Jan 2024
Thank you for choosing to stay at the Hampton Inn & Suites Rohnert Park. We appreciate your business as well as your positive feedback. We are glad that you had a good stay and we look forward to your next visit.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aurora Lee - Guest Service Manager on 31 Jan 2024
Thank you for the 10 star rating.

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aurora Lee - Guest Service Manager on 31 Jan 2024
Thank you for the 10 star rating.

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite and responsive and the room was very clean
Stayed 1 night in Jan 2024
Response from Aurora Lee - Guest Service Manager on 31 Jan 2024
Thank you for choosing to stay at the Hampton Inn & Suites Rohnert Park. We appreciate your business as well as your positive feedback. We are glad that you had a good stay and we look forward to your next visit.

10/10 Excellent

Ada

Stayed 2 nights in Jan 2024
Response from Aurora Lee - Guest Service Manager on 31 Jan 2024
Thank you for the 5 star rating.