1/5 Terrible
Nassim
Business traveller
8 Mar 2022
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disaster
Total disaster. I am starting by saying I am frequent traveler Middle East and Africa.
This hotel is not in international standing, by far the worst I seen in the region in 8 years. Not sure how they classify 5 stars.
Nothing to save from this hotel.
Hereby my comments:
Rooms: old and dirty. Old carpet.
Service: - not answering on calls from the room. - you need to go down to reception to ask an extra towel, and only a single towel avalable in the room.
- they found the way to charge my credit card 1000 SAR instead of blocking the amount on check in. On check out shall I mention that they want to give me back the amount as cash before travelling back as it is not possible for them to transfer back the amount to the credit card.
- if you ask anything to reception it’s like you bothering them. I made the mistake to ask about information on any convenient store open nearby, nobody except security gard to help.- room service : don’t call them to order food they are busy watching football game
Stayed 3 nights in Feb 2022