Riviera Maya Holidays from £991

Could not believe they supply a coffee machine but no coffee! Only hotel in multiple across Mexico 15 day trip to disappoint. When trying to get coffee for machine told by reception go to dinning room to buy. Dining room told me go to reception or shop! Shop only has instant coffee which is horrible!

Wish it was easier to book reservations at restaurants.

Swimming pool area was very clean but not very well organized. Toilets very pretty far and ATM was hidden and not easily accessible. Toilets are old , buildings main lobby is beautiful. Rooms are ok. We couldn't fix the AC by ourselves. Shower wasn't working so my husband had to fix it. Otherwise rooms were fine. They bring stuff to your fridge every day. Stuff is very friendly. Some restaurants are amazing, some surprised us negatively. You can barely get an ice cream even though you pay for all inclusive. Alkohol selection is very low shelf even though we had black bracelets allowing us to get " good Alcohol ". If we were lucky we got Balantaise, but a bar had 1 bottle for the whole day . All steaks are called fileminion but they are NOT. At the beach a lot of seaweed!!! They don't clean it daily as they said they do. No way to even get a nice picture there. Not enough chairs at the beach either. Changing towels was very weird. You have to signed the paper to get one and then you need to bring it back to the same place . Inconvenient. People are smoking by the swimming pool which apparently isn't allowed but nobody is saying anything so they do , it smells horrible and they leave the cigarettes bats everywhere. Shows and artists were great. Lady who did aerobic speaks Spanish only like most of the stuff so it was hard to attend any sport activities. Make sure you have pesos money because at the hotel they will ripped you off.

It’s a good place to stay . But forget about a cup of coffee in the morning . Un less you have a black band you can’t even pay for it. Most of the restaurants were decent. But the best place needed a reservation or black band . For get about room service and cleanliness. We were there 5 day and our room was clean twice and the floor were dirty.

Great location, this Oasis is right next to the ferry marina the goes to Isla Mujeres. The food selections are good, depending on the package you purchase the restaurant and bar options are good. Drinks are your typical.. Negatives !!! The grounds are very dirty!! Cocktail glasses napkins cigarette butts food plates are left everywhere. The guests here think the resort should pick up after them so they leave a mess of the resort and the workers are very lax on keeping the grounds clean. In reality they shouldn’t have to pick up The messes of people. People should be decent human beings and clean up after themselves. The beach area would be so beautiful if the guests werent pigs but they trash the beach area. ( every morning i spent exactly 1 hour from 6:30am to 7:30am picking up trash on the beach. As well as straighting up the chairs in a nice line facing the sea. Workers didnt do this I DID!!… and all day as id walk around id pick up trash-glasses-cig/butts that would be left everywhere and i mean everywhere!!! I blame the guests for this. put management should stay on top of it . And have rules set that children should be accompanied by their parents to get food and drinks because children make a mess of this place.. there’s no reason why anybody should want to go on vacation and be pigs. Again, this is not the resort’s fault. this is the guests. But management should enforce cleanliness of their property.