View from room
Check availability

Reviews of Fay Victoria Beach

4 out of 5
Fay Victoria Beach
Avenida del Mediterraneo, 230, Rincon de la Victoria, Málaga

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 54 reviews" "
Rating 8 - Good. 15 out of 54 reviews" "
Rating 6 - Okay. 9 out of 54 reviews" "
Rating 4 - Poor. 5 out of 54 reviews" "
Rating 2 - Terrible. 4 out of 54 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tage Juul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 1 night in Oct 2023

8/10 Good

CONSTANTINE

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Respuesta cliente on 26 Sept 2023
Estimado cliente,Le agradecemos el tiempo dedicado en compartir su experiencia. Nos alegra que haya disfrutado de su estancia. Esperamos recibirle nuevamente. Recibe un saludo. El equipo FAY

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have been back to this hotel 4 times in the past year and it keeps getting better and better. Fabulous location, fabulous hotel - walking distance to everything, love the area so much - beautiful beach, restaurants. Hotel is clean and rooms are modern and have everything you need.
Stayed 4 nights in Aug 2023
Response from Answer on 26 Sept 2023
Dear guest,Thank you very much for taking your time in sharing with us your wonderful stay. We are very happy to hear that you are happy with every stay at FAY. Hope we can welcome you again very soon. Nice Regards. FAY Team

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff service, particularly at the reception, kind and open to guide.
Stayed 1 night in Jun 2023

8/10 Good

Helga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant hotel by the sea with parking problems
This is a nice, modern hotel, located right on the Mediterranean. Staff is very friendly and helpful. The room was disappointing; rather small and no blankets on the beds. But the biggest problem is parking! On a busy holiday (the day we arrived) it was a challenge to even find a hole to drop off your luggage. That does not make for a good start.
Stayed 1 night in Jun 2023

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at Fay Victoria Beach. The hotel was very nice and the staff was great! We had a problem in that we had requested twin beds. Apparently they don't offer twin beds (?) or Spain's idea of a twin is different from the American idea of a twin bed (?) but they made sure to accommodate our request. They brought a twin bed into our room. It made for less room, but we appreciated their efforts! The staff did their best during our two week stay to help us with transportation information, site seeing, dining options and everything else. Truly kind people.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Basic room. Supposed to be sea view but wasn’t. No proper reception desk. Room key card did not work most of the time and kept having to come back downstairs. Decor tired and outdated. Considering a lot of my family had rooms cancelled due to ‘refurbishment’ did not see much evidence of this.
Stayed 4 nights in Feb 2023
Response from Answer on 10 Mar 2023
Dear guest,First of all, thank you for your comments related to your stay with us. We feel sorry to read your comments. Actually, we are doing a full refurbishment of entire hotel. Anyway, we will take all your comments in account in order to improve in our services. Kind Regards. FAY Victoria Beach Hotel.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Value For Money
Friendly, helpful reception team. Hotel needs a little TLC but is gradually being updated. Excellent cold breakfast. Overall, represents great value for money.
Stayed 4 nights in Feb 2023
Response from Answer on 10 Mar 2023
Dear Simon,We would like to thank you for this positive comment and we are glad to read that you enjoy your stay with us. Hope we can welcome you in the near future. Best Regars. FAY Victoria Beach Hotel.

10/10 Excellent

KYUNGAH

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Andrew

Stayed 1 night in Oct 2022
Response from Dirección Comercial on 20 Dec 2022
Gracias Andrew. Su opinión es muy importante para mejorar.

4/10 Poor

Jason, Royersford

Stayed 2 nights in Aug 2022

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Will be a better Hotel
Fay Victoria Beach is under major renovation…and will be a great Hotel in the future…currently there are two classes of room old style and newly refurbished …I was in one of the old style rooms which are clean but showing wear…I did have an issue with my room the first night and reception moved me to another old style room that was actually bigger than the first.
Stayed 3 nights in Jun 2022
Response from Sales Departmen on 15 Jun 2022
Thank you very much for your commen. You´re right, in a few months, we will have a very nice hotel. We are improving our facilities. Just a few more time and this will be a new hotel.

10/10 Excellent

Stephen Tony, Bristol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice depending whether you beachside. Amazing food and nightlife on your door step by the beach.
Stayed 4 nights in Apr 2022
Response from Comercial on 3 May 2022
Dear guest! Thank you for your comments and to share your experience. We are doing our best to improve our service and facilities. We hope to see you again very soon!

8/10 Good

Mrs Susan Ann shaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient proximity to airport.
Stayed 1 night in Feb 2022
Response from Comercial on 30 Mar 2022
Thank you for your comments. We will continue doing our best.

8/10 Good

Heather, Vancouver

Liked: Cleanliness, staff & service, room comfort
Just Okay
Right on the beach which was lovely. We had a couple of REALLY loud nights there because the hotel does a fair number of weddings. Clean and well priced.

10/10 Excellent

Lindy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - right on the beach
This is an excellent value hotel. The main selling point is its position right on the beach. The continental breakfast was ok - nice pastries. We used the gym which is well equipped. The resort is mainly for Spaniards but very friendly.

10/10 Excellent

Alba Yelixa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena, la comida, la habitación y todo en general ha estado muy bien
Stayed 2 nights in Nov 2023

2/10 Terrible

Pernille

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too noisy
They started construction work early morning on the 4th floor and since we had our three rooms just above on the fifth floor the noise was just horrible and it was impossible for us to sleep. When I contacted the reception desk all they said they could do was to offer us free breakfast for the inconvenience! They should have told us by check in and prepared us for the noise - that way we would 100% have picked another hotel!
Stayed 1 night in Nov 2023

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na jaren van achterstallig onderhoud wordt alles op en top gerestaureerd vriendelijkheid boven alles bij het personeel
Stayed 8 nights in Oct 2023
Response from Hotel Fay Victoria Beach on 2 Nov 2023
Hartelijk dank, we zijn blij dat u een geweldige tijd heeft gehad in ons hotel. Met vriendelijke groeten.

2/10 Terrible

Harry

Stayed 7 nights in Oct 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing really
Stayed 2 nights in Oct 2023

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Stayed 3 nights in Sep 2023
Response from Respuesta cliente on 26 Sept 2023
Estimado cliente,Nos alegra que haya valorado positivamente su estancia y que haya disfrutado de la misma. Esperamos darle la bienvenida nuevamente. Recibe un saludo. El equipo FAY

8/10 Good

MANUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BUENA ESTANCIA, LO ÚNICO NEGATIVO QUE NOS DIERON UNA HABITACION SIN BLACON, SOLO CON VENTANA Y ESO NO NOS GUSTÓ, EL RESTO BIEN
Stayed 3 nights in Sep 2023
Response from Respuesta cliente on 26 Sept 2023
Estimado cliente,Le agradecemos el tiempo dedicado en cumplimentar nuestra encuesta de calidad. Sentimos su descontento con la habitación. Esperamos poder darle la bienvenida próximamente. Recibe un saludo. El equipo FAY

8/10 Good

Carmen

Stayed 1 night in Aug 2023
Response from Respuesta cliente on 26 Sept 2023
Estimado cliente,Queremos agradecerle el tiempo dedicado en enviarnos su valoración. Nos alegra saber que ha disfrutado de su estancia. Esperamos poder recibirle en una próxima ocasión. Hasta entonces, recibe un saludo. El equipo FAY

2/10 Terrible

Carmen

Travelled with family
Disliked: Staff & service, property conditions & facilities
Muy pequeña la habitacion y todo, el cuarto de baño todo muy dejado no pir limpieza sino por ejemplo la bañera aunque este limpia parece q esta sucia de lo arañazos yo creo que es la misma minibañera de cuando se inaguro, etc. Y no digo que cuando abres la terrasa parace que esta en la casa del terror del ruido que hace.
Stayed 1 night in Sep 2023
Response from Respuesta cliente on 26 Sept 2023
Estimada clienta,Queremos agradecerle el tiempo dedicado en cumplimentar nuestra encuesta de calidad. Lamentamos mucho leer la descripción de su experiencia e indicarle que todos los comentarios son muy importantes ya que nos ayudan en nuestra mejora diaria. Esperamos recibirle de nuevo próximamente. Hasta entonces, recibe un saludo. El equipo FAY

4/10 Poor

Dolores

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Les photos du site web ne correspondent pas à la réalité. La salle de bain n'était pas en bon état. Le mirroir et plafonier rouillés, joints de baignoire noirs, baignoire très endommagée....
Stayed 2 nights in Aug 2023
Response from Answer on 26 Sept 2023
Dear guest,We thank you for your time in sending us your experience. We apologise for the inconvenience and we are taking the measures in order to improve in our services. We hope we can welcome you again. Sincerely. FAY Team

6/10 Okay

Hosaena

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel med stort forbedringspotensial på alle områd
Gammelt hotell med totalt renovasjonbehov. Fin beliggenhet ved stranden med mange spisesteder i nærheten. Lit støy fra byggearbeid ved strandpromenaden og trafikken. Maten var smakløs med litte variasjon. Ble servert den samme enkel frokost og samme frukt og dessert hverdag. Ikke noe spesielt for barn. Kjedelige middager. Noen av personalet på restauranten var ikke hyggelige. Renhold var ok.Renholdsdamene var veldig hyggelige og gjorde sit best men det virket som de hadde veldig mye å gjøre. Det kan være kjedelig for både voksne og barn å bo på dette hotellet, hvis man vil gjøre noe annet en å bare være på stranden. Det finnes ikke noe aktivitet for barn i hotellet eller i nærheten. Man må reise til andre steder med bil/taxi. Det er ikke gym, spa, svømmebasseng.... ved hotellet. Det er ikke mulighet for å leie bil på hotellet eller i nærheten. Man må reise enten til Malaga (sentrum) eller flyplassen ifølge personalet i resepsjonen. Oppsummering: hotellet tilbyr ikke noe annet en seng og mat. OBS: man må betale ekstra (18 Euro 💶 /dag ) for å bruke solseng og parasoll som eies av hotellet, selv om man bor på hotellet.
Stayed 7 nights in Jul 2023
Response from Answer on 26 Sept 2023
Dear guest,We would like to thank you for taking the time in sharing with us your stay. We are sorry to hear that your stay was not nice. We take all coments in account as helping us to improve in our quality of service. Hope we can welcome you in the near future. Sincerely. FAY team

8/10 Good

Antonio

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bien ubicado para estar en la playa, pasear y comer o tomar algo en uno de los muchos y buenos locales de alrededor.
Stayed 1 night in Jul 2023
Response from Respuesta comentario on 1 Aug 2023
Estimado Antonio,Agradecerle el tiempo dedicado en cumplimentar nuestro cuestionario de calidad. Nos alegra ver que ha disfrutado de su estancia con nosotros. Esperamos verle de nuevo próximamente. Recibe un saludo. El equipo FAY Victoria Beach

6/10 Okay

Dirk Jan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dit hotel heeft een grondige renovatie nodig
Stayed 2 nights in Jun 2023

6/10 Okay

Kutan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Kakalaken im zimmer, nicht genügend eigene Parkplatz
Stayed 3 nights in Jun 2023

4/10 Poor

Maamar

Travelled with family
Disliked: Staff & service
Chambre sont clim moustiques serviettes pas chenger senler a la respections il regole et pas de réponse
Stayed 3 nights in Jun 2023

6/10 Okay

Erich

Liked: Staff & service
Disliked: Property conditions & facilities
Inneneinrichtung herunter gekommen, Riesen Baustelle vor dem Hotel
Stayed 2 nights in Jun 2023

2/10 Terrible

Julio

Stayed 3 nights in Feb 2023
Response from Dirección Comercial on 6 Feb 2023
Estimado cliente. Lamentamos que su estancia no haya sido de su total agrado. Seguimos trabajando para ofrecer lo mejor cada día. saludos

6/10 Okay

Mari Paz

10/10 Excellent

Karim

8/10 Good

Sanne

Stayed 1 night in Oct 2022
Response from Dirección Comercial on 20 Dec 2022
GRacias Sanne: Esperamos que regrese pronto de nuevo. Saludos

8/10 Good

Veronica Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uscita fronte mare e sala colazione da dove si puoi vedere il mare e la spiagge molto rilassante, puoi colazione ottima variata e personale gentile sorridente e molto disponibile
Stayed 4 nights in Oct 2022
Response from Sales Department on 19 Oct 2022
Gracias por la respuesta. Estamos siempre intentando mejorar. Saludos

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2022
Response from Dirección Comercial on 10 Oct 2022
Gracias por sus comentarios. Esperamos que vuelva pronto. Saludos

8/10 Good

Rosa Maria

Liked: Staff & service, amenities
Stayed 3 nights in Aug 2022

8/10 Good

Camilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura è gradevole e mi sono trovata bene. Tornerò sicuramente
Stayed 1 night in Aug 2022
Response from Dirección Comercial on 6 Oct 2022
Gracias por su respuesta. Estamos trabajando en una continua mejora. Saludos

10/10 Excellent

Niels Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God beliggenhed på strandpromenaden. Fin service. Lidt slidt værelse.
Stayed 1 night in Aug 2022
Response from Dirección Comercial on 6 Oct 2022
Muchas gracias! Esperamos volver a verle pronto con nosotros.

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cerca de la playa, pero es complicado aparcar cerca.
Stayed 4 nights in Aug 2022
Response from Dirección Comercial on 6 Oct 2022
Estimado Diego. Eso es por la temporada alta, que al estar en primera línea, siempre hay más afluencia de personas pero por norma general en otra temporada, hay muchas zonas de aparcamiento y gratuitas. Esperamos volver a verle pronto

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

Sigbjørn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022
Response from Comercial on 28 Jul 2022
Thank you for your comments . We will do our best every day and trying to improve our facilities. kind regards

6/10 Okay

Neda

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Da war ein Baustelle
Stayed 7 nights in Jun 2022
Response from Comercial on 28 Jul 2022
Dear guest, We are impriving our facilities with some redecoration in common areas but the services and facilities are the same as usual. We will have a new Hotel in a few months. Thank you your comprehension. Kind regards

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Comercial on 30 Mar 2022
Gracias Rafael por su comentario. Seguimos trabajando para mejorar.

8/10 Good

Agustin

Stayed 4 nights in Feb 2022
Response from Comercial on 24 Feb 2022
Gracias por su comentario. Seguimos trabajando para mejorar las instalaciones con la reciente decoración.

6/10 Okay

Salim

Stayed 7 nights in Jan 2022

6/10 Okay

Alain, Paris

Liked: Cleanliness, property conditions & facilities
Excellent rapport qualité prix
Vue magnifique face à la mer. Bon confort. Petit-déjeuner buffet excellent.