Richmond Palace

Friendly and helpful to tourists. Great location to London

The first room was clean and the second one too. First room, TV had sound but no picture so they moved me. Very courteous. Second room, heating not on but they came quite quickly to put radiator on. All in all a good stay.

Breakfast was a bit hectic as the hotel was obviously fully booked so quite long queues to be seated. The quality of the cooked breakfast was poor my partner said the cooked meats sausages, bacon were either under or over cooked. I tried scrambled egg with ham on some toast which was not great. Our 2nd day breakfast experience was better queues not quite so long and opted for different foods choices the quality of which were much better. Staff were friendly and helpful and the hotel room was a good size and clean although I did state in my check-in review that the pillow cases were a bit stained and I questioned the so called corner room with river view which was barely visible. Also as a uk resident just staycationing in London did not expect to be asked for my passport or even driving licence given that we arrived on public transport. Luckily I had a digital copy of my driving licence to hand and as we’ve stayed in London hotels many times, and all that’s required to confirm the booking is the booking reference. I Just feel this could have been communicated to us before our trip. We know in future to ensure we have such documentation regardless.